Ratings based on 383 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Edinburgh

Top quality hotel located on private beach

Posted Nov 28, 2017
Pros: The friendliness of the staff, the cleanliness and overall feel of the place.
Cons: A greater choice of less expensive eating options.
Location: The hotel is located quite far out of the central part of Dubai and is more of a stand alone resort with easy access to Dubai attractions by taxi.
The hotel is very upmarket in terms of facilities, staff, cleanliness and choice. The staff cannot do enough for you and were very helpful. Despite our early arrival there is a room made available to guest where they can shower and rest until check in time if necessary. The onsite Souk has quality outlets where you can purchase a wide variety of items and there are many dining options although some might consider these expensive.
Comment from Hotel Management
Nov 30, 2017 by Laura Allen, Hotel Management
Dear Guest, Thank you for the wonderful review about Jumeirah Dar Al Masyaf that you have shared on Expedia. I appreciate your kind words for the standards of service provided by our colleagues during your stay, we will definitely be looking forward to welcoming you once again to Dar Al Masyaf for another splendid holiday. Kind Regards, Laura Allen
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Incredible experience, fantastic service, amazing setting
Comment from Hotel Management
Nov 2, 2017 by Pierre Al Andary, Hotel Management
Dear Guest , Thank you for sharing the feedback of your recent stay with us, we appreciate your comments and we look forward to welcoming you back in the near future. Regards, Pierre
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Gorgeous setting and facilities

Posted Oct 16, 2017
Pros: as above
Cons: as above
Location: Everything imaginable was available and, to the extent anything is close in Dubai, accessible.
Staff are very attentive and numerous and unfailingly cheerful, polite and helpful. The design and layout are simply spectacular, very relaxing and pleasant. We thoroughly enjoyed every aspect of the resort, except perhaps the cost of food and drink. These are expensive across all the cafes and restaurants. Perhaps that reflects the level of importation of food into Dubai however.
Comment from Hotel Management
Nov 2, 2017 by Pierre Al Andary , Hotel Management
Dear Guest , Thank you for sharing the feedback of your recent stay with us, we appreciate your comments and we look forward to welcoming you back in the near future. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Durham

Exceptional Hotel - everything you could ever want

Posted Oct 5, 2017
We have just returned from the most incredible 10 night stay at Dar al Masyaf! Our 2nd visit. We stayed in an Arabian Summerhouse - they are exquisite. The privacy, surroundings and service are second to none. Immaculately kept, tranquil and exclusive. Sharfan, our butler in villa 16, made our stay extra special! He helped us with all reservations and gave us some excellent ideas/suggestions. His service and extra touches were outstanding. The best! Our attendant at the villa, Naresh, was also excellent and kept our room immaculate. Our favourite restaurant was The Hide - incredible steak and atmosphere! We also were able to visit the Burj al Arab during our stay, something which wasn’t included last time we visited. This is a huge improvement. We stayed half board and were able to dine at the restaurants there for a very reasonable supplement. To simply visit this hotel is an experience in itself. A must! If I was disappointed by anything it would be 2 things. 1. Check in - last time we visited we could not fault this. We were escorted to a private area where we sat with cold towels and a welcome drink. This time we’re taken to a larger waiting area where we sat unattended for around 15 minutes. There were no welcome drink, towels etc. It took too long. 2. Restaurant supplements on half board, particularly Pai Tai. 180AED per person - not good value considering menu prices. However, this place is close to perfection and we will be returning (soon)!!!
Comment from Hotel Management
Oct 5, 2017 by Pierre Al Andary, Hotel Management
Dear Guest, Thank you for sharing your feedback about your recent stay with , we appreciate your comments and we look forward to welcoming you back in the near future. Regards, Pierre
2 out of 5
by A verified traveler from Brooklyn NY

Very depressing

Posted Sep 30, 2017
Room was very dark. Very depressing. Concierge was not very friendly. Room wasn't very clean either.
Comment from Hotel Management
Nov 4, 2017 by Pierre Al Andary, Hotel Management
Dear Guest , Thank you for sharing your feedback with us, we regret that your stay was not up to your expectation . we hope that we will get an opportunity to welcome you back in the near future to rebuilt your trust with our product and service. Kind regards, Pierre
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very nice hotel to stay

Posted Sep 4, 2017
Pros: Beautiful landscape and Arabian architecture
We always stayed in Jumeriah hotels and always loved staying in Dar Al Masayf villas .They have a lot of inhosue facilities available such as free water park access on daily basis , Abra ride , souk nearby and lovely beech walk.
Comment from Hotel Management
Sep 6, 2017 by Pierre Al Andary, Hotel Management
Dear Guest, Thank you for sharing your feedback with us for you recent stay. we look forward to welcoming you back in the near future. Regards, Pierre
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast

Truly amazing!

Posted Aug 26, 2017 on Wotif
We were here with our two boys aged 5 and 7. This hotel was truly an amazing experience! We had a wonderful time and hope to return one day. The facilities were beautiful and the staff always welcoming, friendly and professional.
Comment from Hotel Management
Aug 29, 2017 by Laura Allen, Hotel Management
Dear Martina, Thank you for the fantastic review about Jumeirah Dar Al Masyaf that you have shared with us. I am delighted that you enjoyed your stay and we look forward to welcoming you and your family back again shortly. Kind Regards, Laura Allen
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Stunning hotel built on waterways!

Posted Aug 17, 2017
The hotel was amazing, from our quick check in, throughout our stay nothing was too much trouble. The staff, food and amenities were superb. No hesitation in recommending this hotel for business clients or friends. First class.
Comment from Hotel Management
Aug 19, 2017 by Pierre Al Andary, Hotel Management
Dear Guest, Thank you for sharing your feedback with Expedia, we are looking forward to welcome you back in the near future. Regards, Pierre
5 out of 5
by Kirsten

Truly amazing!

Posted Aug 6, 2017 on Hotels
The best hotel complex I've ever stayed in. The Dar Al Masyaf is a small villa feel with all the amenities you could ever want around you. Best bits: happy two hours each evening and sailing to dinner.
Comment from Hotel Management
Aug 8, 2017
Dear Guest, Thank you for the fantastic review about Jumeirah Dar Al Masyaf that you have shared with us. I am delighted that you enjoyed your stay and we look forward to welcoming you back again shortly. Kind Regards, Laura Allen
5 out of 5
by MUSTAFA

Great Place overall

Posted Jul 26, 2017 on Hotels
Great place, with very nice facilities. My kids enjoyed the time we spend there. The only two things that I did not like are 1) you will need to wait for a long time waiting for a buggy/club car/boat to take you inside the resort and apparently they do not have enough of them as the people would wait for a long time to get back from inside the resort facilities to their vials. 2) the food prices in the restaurant in the hotel is much higher than the best restaurants around the time square in Manhattan.
Comment from Hotel Management
Aug 5, 2017
Dear Mustafa Thank you for sharing your feedback on hotels.com We are glad to learn that you enjoyed the facilities and ambience of our beautiful resort. Your feedback about the delay in buggy and abra services as well as pricing of food and beverages is well received and we will review them. We are very much looking forward to host you all very soon. With best regards Sandrine Gosselin