Ratings based on 372 Verified Reviews

4.8 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Incredible experience, fantastic service, amazing setting
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Gorgeous setting and facilities

Posted Oct 16, 2017
Pros: as above
Cons: as above
Location: Everything imaginable was available and, to the extent anything is close in Dubai, accessible.
Staff are very attentive and numerous and unfailingly cheerful, polite and helpful. The design and layout are simply spectacular, very relaxing and pleasant. We thoroughly enjoyed every aspect of the resort, except perhaps the cost of food and drink. These are expensive across all the cafes and restaurants. Perhaps that reflects the level of importation of food into Dubai however.
5 out of 5
Recommended
for Everyone
by A verified traveler from Durham

Exceptional Hotel - everything you could ever want

Posted Oct 5, 2017
We have just returned from the most incredible 10 night stay at Dar al Masyaf! Our 2nd visit. We stayed in an Arabian Summerhouse - they are exquisite. The privacy, surroundings and service are second to none. Immaculately kept, tranquil and exclusive. Sharfan, our butler in villa 16, made our stay extra special! He helped us with all reservations and gave us some excellent ideas/suggestions. His service and extra touches were outstanding. The best! Our attendant at the villa, Naresh, was also excellent and kept our room immaculate. Our favourite restaurant was The Hide - incredible steak and atmosphere! We also were able to visit the Burj al Arab during our stay, something which wasn’t included last time we visited. This is a huge improvement. We stayed half board and were able to dine at the restaurants there for a very reasonable supplement. To simply visit this hotel is an experience in itself. A must! If I was disappointed by anything it would be 2 things. 1. Check in - last time we visited we could not fault this. We were escorted to a private area where we sat with cold towels and a welcome drink. This time we’re taken to a larger waiting area where we sat unattended for around 15 minutes. There were no welcome drink, towels etc. It took too long. 2. Restaurant supplements on half board, particularly Pai Tai. 180AED per person - not good value considering menu prices. However, this place is close to perfection and we will be returning (soon)!!!
Comment from Hotel Management
Oct 5, 2017 by Pierre Al Andary, Hotel Management
Dear Guest, Thank you for sharing your feedback about your recent stay with , we appreciate your comments and we look forward to welcoming you back in the near future. Regards, Pierre
2 out of 5
by A verified traveler from Brooklyn NY

Very depressing

Posted Sep 30, 2017
Room was very dark. Very depressing. Concierge was not very friendly. Room wasn't very clean either.
Comment from Hotel Management
Oct 1, 2017 by Pierre Al Andary, Hotel Management
Dear Mr. James, Thank you for sharing your stay experience with us, we appreciate your comments and we look forward to welcome you back in the near future. kind regards, Pierre
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very nice hotel to stay

Posted Sep 4, 2017
Pros: Beautiful landscape and Arabian architecture
We always stayed in Jumeriah hotels and always loved staying in Dar Al Masayf villas .They have a lot of inhosue facilities available such as free water park access on daily basis , Abra ride , souk nearby and lovely beech walk.
Comment from Hotel Management
Sep 6, 2017 by Pierre Al Andary, Hotel Management
Dear Guest, Thank you for sharing your feedback with us for you recent stay. we look forward to welcoming you back in the near future. Regards, Pierre
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Stunning hotel built on waterways!

Posted Aug 17, 2017
The hotel was amazing, from our quick check in, throughout our stay nothing was too much trouble. The staff, food and amenities were superb. No hesitation in recommending this hotel for business clients or friends. First class.
Comment from Hotel Management
Aug 19, 2017 by Pierre Al Andary, Hotel Management
Dear Guest, Thank you for sharing your feedback with Expedia, we are looking forward to welcome you back in the near future. Regards, Pierre
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Beautiful hotel, very large, easy to get around

Posted Jul 24, 2017
Pros: Close to shopping and waterpark. Great beach.
Cons: (We think our sheets may have been dirty before we arrived).
Location: Local "souk" for shopping was great. Wild Wadi Waterpark was good good.
Lovely room, beautiful beaches. Great waterpark close by.
Comment from Hotel Management
Jul 24, 2017 by Laura Allen, Hotel Management
Dear Linda, Thank you very much for taking the time to share your feedback with us on Expedia. Please rest assured that we take your feedback in a constructive manner to further improve ourselves. I apologize if your expectations were not met on this occasion and I hope that we have the opportunity to welcome you back again shortly. I am delighted to learn that you enjoyed your stay and we do look forward to welcoming you back at Dar Al Masyaf Madinat Jumeirah in the not too distant future. Kind Regards, Laura Allen
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional service as always.

Posted Jul 16, 2017
The only place to stay in Dubai. Highly recommended.
Comment from Hotel Management
Jul 18, 2017 by Pierre, Hotel Management
Dear Guest , thank you for your feedback, Thank you, Pierre Al Andary
5 out of 5
by Thomas

Posted Jul 15, 2017 on Hotels
Comment from Hotel Management
Jul 23, 2017
Dear Guest, Thank you very much for your feedback. We are pleased that you have enjoyed your stay with us. Looking forward to welcoming you back to our Resort very soon. Sincerely, sandrine
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Close to the beach and easy access to all faciliti

Posted Jul 9, 2017
Staff were very friendly and helpful to catering for all ones needs. Excellent facilities and ease of access to beach, pools and the many restaurants on site . The only negative was the fact that in our room the sink basin had a very bad smell emanating from the drain.
Comment from Hotel Management
Jul 15, 2017 by sandrine, Hotel Management
Dear Michael, Thank you for your feedback and for staying with us at Dar Al Masyaf. I note your comment about the bathroom sink and this has been addressed. Apologies for the inconvenience. Looking forward to welcoming you back soon to our beautiful Resort. Sincerely, sandrine