Ratings based on 445 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Eagle River, AK

Laughable continental breakfast

Posted Apr 5, 2018
Disengaging reception desk staff.......and a stupid review system that forces you to add a minimal amount of character to be accepted.
Comment from Hotel Management
Apr 7, 2018 by Hotel Management, Hotel Management
Dave, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. I encourage you to try us again in the near future and I am confident you will enjoy a better stay. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Juneau

nice place

Posted Apr 5, 2018
staff is great, especially David one of the managers rooms are clean, cleaning staff courteous and willing to help hotel is noisy, WYFI is not easy to connect
Comment from Hotel Management
Apr 6, 2018 by Hotel Management, Hotel Management
Thanks for the review. We are delighted to read you liked your well-maintained room and were impressed by the courteous service provided by our associates. Your feedback for the wifi is shared with the concerned team to review and action. On behalf of everyone here, we thank you for the recognition and invite you to enjoy the same hospitality on a future date. Sincerely, Hotel Management
3 out of 5
by A verified traveler from alaska

Close to airport

Posted Apr 2, 2018
Meh , needed a hotel for the night . We called and were told they have a shuttle to ferry terminal , but upon arrival we’re informed they would get us a cab - which is fine , but then the cab showed up late ... the place is ok , nothing exceptional, typical Juneau customer service.
Comment from Hotel Management
Apr 4, 2018 by Hotel Management, Hotel Management
Joe, thank you for staying with us. We are glad to read you had an overall pleasant visit and that you liked our convenient location. That being said, we are sorry if any inconvenience was caused while you were here. We value your feedback as it will help us improve moving forward. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from coon rapids mn.

Great place! Will be back.

Posted Mar 6, 2018
Really enjoyed or stay here. Myranda at the front desk was very friendly and kind. Always have hot coffee throughout the day for guests and the grab and go breakfast was great also. Really close to the airport, but didn’t even hear planes. Rooms were nice and clean and comfortable. I honestly have no complaints about this place.
Comment from Hotel Management
Mar 8, 2018 by Hotel Management, Hotel Management
Michael, thank you for the wonderful review. We are thrilled to know you liked your well-appointed room and that you were able to start your day with our delicious breakfast. On behalf of our team, we appreciate you for recognizing our efforts, and we look forward to serving you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2018
Very convenient and quick access to airport. Also close to some restaurants. In general good hotel.
Comment from Hotel Management
Feb 8, 2018 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to read you had a comfortable stay and our location was perfect for your needs. We appreciate you being our guest and hope to see you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from skagway, AK

The best place to stay in Juneau

Posted Jan 26, 2018
The staff always go above and beyond and the rooms are exceptionally clean.
Comment from Hotel Management
Jan 27, 2018 by Hotel Management , Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed the comfort of your room and that our attentive associates left you with a good impression of our hotel. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
3 out of 5
Recommended
for Personal Event
by A verified traveler

It worked

Posted Jan 14, 2018 on Hotels
The location was perfect for my need to depart on an early morning flight. The staff was kind and helpful. The hotel is nothing spectacular, and is slowly showing its age of use as it has been years since I have stayed there.
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Thank you for returning to stay with us once again. We are glad to read you liked our convenient location and courteous service. That being said, we are sorry if any inconvenience was caused while you were here. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Above and beyond

Posted Jan 13, 2018
Pros: Staff.
Staff went out of their way to assist my elderly mother with baggage and transportation to the airport. Thank you very much!
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from KTN

Nice hotel next to the airport

Posted Jan 8, 2018
It just stayed over night for my flight came in late and my connection was early in the morning. I love the location! And the room was clean, the bed was comfortable!
Comment from Hotel Management
Jan 8, 2018 by Hotel Management, Hotel Management
Britt, thanks for staying at Extended Stay America. We are delighted to read you were not only pleased with our convenient location close to the airport but also you liked our comfy beds and that you were impressed with the facilities we offer. It was a pleasure having you as our guest, and we look forward to you both next visit when in the area. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jan 6, 2018 on Hotels
Comment from Hotel Management
Jan 8, 2018 by Hotel Management, Hotel Management
Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management