Ratings based on 405 Verified Reviews

3.5 out of 5
73% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from SW Colorado

Close to the airport

Posted Oct 1, 2017
I was in my room just to sleep. The hallway was quiet, TV and heating were adequate. The kitchenette was adequate for my needs.
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Rick, thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location close to the airport was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
3 out of 5
by A verified traveler

Close to airport

Posted Sep 24, 2017
Pros: Good size room with a reclining chair.
Cons: Make sure at least two wash clothes and check daily for placement needs.
Location: Some places to eat within walking distance.
Property not well maintained. In town earlier than expected but not allowed to check in until 3:00 pm. Had to find somewhere to hang out for an hour. Room had one wash cloth in bath. Second day no replacement of towel floor mat or wash cloth. In fact no room cleaning 2nd day.
Comment from Hotel Management
Sep 26, 2017 by Hotel Management, Hotel Management
Thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. Thanks again for staying with us and we look forward to your next visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Convenent - across the street from the airport

Posted Sep 15, 2017
Pros: Across street from airport, nice comfortable rooms
Cons: i dont know
Location: A shopping mall with the best sports shop for the Alaskan outdoors, and a few bars and restaurants and within 5 minutes walk
Closest to the airport and no problems with the hotel. But no restaurant facilities. Price much lower than Travelodge which is the next closest hotel. So best to stay here and use the Travelodge bar and restaurant
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that our location close to various attractions of the city was perfect for your needs. Thanks again for your feedback, and we look forward to welcoming you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Last minute hotel needed

Posted Sep 13, 2017
If booked with Expedia, it's a good idea to check with the hotel if you need a smoking/nonsmoking room. The staff was great and switched us to a nonsmoking room!
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Thank you for evaluating your stay at Extended Stay America. It’s good to know you were comfortable here and were impressed with the attentive service provided by our staff. We appreciate your business and look forward to serving you again soon! Sincerely, General Manager
1 out of 5
by A verified traveler from cottage grove

Posted Sep 13, 2017
Pros: The only thing good about this hotel was the proximity to the airport.
Cons: Cleanliness, attitude of general manager
Location: Not close enough to walk to anything except the airport.
Shuttle was unavailable from the ferry so manager said get a taxi & we'll pay for it. Upon arrival she said she didn't say that...just a big fiasco...if I could of left & got my money back I would have.. after spending a wonderful 2 weeks in Alaska,was very disappointed by the greeting & attitude. Definitely not Alaskan style....next morning shuttle was running again so got in it to go across to airport & totally didn't feel safe the way driver was driving...running over curbs....ranting 100 mph.... Upon going to our room there is a room for the trash & it was full falling out into the hall. Sheets weren't clean. Dog hair on the floor. Stay at the other motel 1/2 block away. I have stayed in extended Stay America in Washington & California & have been very happy with my experience there. This one is just not up to par.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Thank you for your feedback. The incidents you highlighted in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
If you are looking for a hotel near the bus and airport, this is the one. The breakfast is not much!!!! Van runs limited hours, so if you have an early(before 6am) flight or ferry, you have to pay for a taxi. Room clean, and comfortable.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant stay and that your well-appointed room and our proximity to the airport left you with a good impression. Your feedback is of utmost value to us as it will help us to improve. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Duluth, Minnesota

Nice, convenient hotel close to airport.

Posted Sep 6, 2017
I can't say enough about the staff! Always helpful, polite and best of all had a smile on their face constantly. I would recommend this hotel to anyone, especially if you need to use Ward Air as well.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and convenient location. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler from Juneau, Alaska

Tough night

Posted Sep 5, 2017
Our stay was not the greatest. The shower curtain was soured. There were dogs barking through the night that were there in one of the rooms. We had to remake the bed because the sheet and blanket only went up less than 2/3rds of the bed so we had no covering for our arms and shoulders. When we took a shower the next morning, the tub did not drain and filled with water. Disappointing to say the least.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Thank you for your review. We are glad you had an overall pleasant visit. However, I am sorry for the issues you encountered in your room and the inconvenience they caused. Rest assured we take feedback such as yours to heart and will use it to fine tune our procedures to better serve you in the future. We regret and hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
The only complaint was that I had to wait for an hour for the shuttle to pick me up at the ferry terminal. I would have appreciated a little communication from the hotel. If they were busy & it was going to take so long, I would have taken a taxi. Blew my plans for that night!
Comment from Hotel Management
Sep 5, 2017 by General Manager , Hotel Management
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review. It's great to read you enjoyed your overall stay and that our service was to your satisfaction. However, we are sorry for the wait time issues you experienced with our shuttle service. We appreciate your valuable feedback, and we hope you will visit us the next time you are in the area. Sincerely, General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Victoria MN

such a surprise

Posted Aug 24, 2017
Pros: The room was clean, ready for our invasion. The staff was funny... friendly and very informative. The location was superb.
Cons: It is not "continental breakfast" Just Grab n go. State that.
Location: The location for weary travelers is perfect. Nearby doings? eh??
So close to the airport...which is a HUGE PLUS! The staff were ready, available and funny , very comforting after a 5 hr flight. I was glad to find a room that had MORE than I needed, at MY preference. The fridge was available so we could buy and fill it with our favorite juices, sodas and fruits as soon as the stores opened. For the whole stay, we had the option of what to put in the fridge. Better yet, no housekeeping unless we asked for it...which sounds kind of odd, but when ya are in Alaska, your hotel room is NOT where you want to spend time!! If you have a full day of adventure, you know THIS place is "home-for-now" because you go back to what that place AS YOU LEFT IT. I am a believer in Extended Stay .
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you Bonnie for your five star review. We are happy to know you loved your stay, as well as our complimentary amenities and excellent service. We never want to mislead our guests; the various websites do not have a category for complimentary grab and go breakfast. However, we do offer a version of continental breakfast so we apologize it was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choice during your travels. Thank you, General Manager