Ratings based on 391 Verified Reviews

3.5 out of 5
73% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, NZ

Great hotel across the road from Juneau airport

Posted Aug 21, 2017
Pros: Room size. Location. Staff
Location: Mendenhall Glacier a short drive away - worth a visit and do walk to the waterfall. a few restaurants and a shopping mall nearby too.
Was very impressed with the Extended Stay in Juneau, our room was spacious with some kitchenette facilities, the bathroom was more then adequate and very clean.. the shuttle to airport is not really necessary as it is a simple hop across the road unless you have too many bags to manage. close to the Mendenhall Glacier plus a number of restaurants and a mall nearby. You will need a car to get into the township or Uber/taxi it is about a 20 minute drive. The lady on the front desk was a delight. Would definitely stay there again.
3 out of 5
by A verified traveler

shuttle service not good

Posted Aug 17, 2017
Pros: close to the airport?
Cons: shuttle service
Location: nothing nearby, no restaurant at the hotel, a walk to a restaurant at a nearby shopping center noting else to see or do, only the airport.
the shuttle that picked us up at the airport had torn, ragged seat covers. not confidence inducing. the shuttle driver was 15 minutes late to work the morning of our departure making for a very stressful time. it was so far from town that it was quite expensive getting a taxi back and forth from town.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are happy to know you loved our location and had an overall enjoyable time. However, we are sorry for the inconvenience you had with our shuttle. Your feedback is important to us as it will help us to improve our facilities and service going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

long wait

Posted Aug 17, 2017
Pros: great location when heading out of Juneau
Cons: wait time to check in and out
Location: across from airport...walking distance
hotel and staff were fine, across the street from airport no need for a cab...My big and only real complaint is only one person behind counter to check people in and out so wait was ridiculous. I stayed there two separate times and waited a half an hour to get to the front of the line.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for the feedback about your stay. It’s a pleasure knowing you liked our property and the proximity to the airport. However, we are sorry for the wait time issues you had at the time of check-in. Your comments have been discussed with the front desk, and we are reviewing our procedures so this does not happen again. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from juneau alaska

Hotel staff very helpful

Posted Aug 17, 2017
Great we got to have our pet atay in room with us. The room was nice too.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Nancy, thanks for being our guest. It’s a pleasure knowing you liked your comfortable room and our pet- friendly feature. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from South Dakota

Good, and walk from the airport.

Posted Aug 15, 2017
Above average airport hotel with walking distance of the hotel. Less than 2 blocks total walking from every terminal. Simple!
Comment from Hotel Management
Aug 16, 2017 by General Manager , Hotel Management
Rob, thank you for making Extended Stay America - Juneau - Shell Simmons Drive a part of your travel plans. We are thrilled to know all went great during your stay and that our location was ideal for your needs. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

Check under the bed.

Posted Aug 10, 2017
Pros: It is located across from the airport. No taxi needed, walked.
Location: Location was terrific across from the airport. Donna's cafe right behind the hotel had terrific food.
We had a dog with us during our stay. The dog immediately found old food under the bed. There was so much food, we had to wait for the desk clerk to come and clean or else the dog would have been trying to crawl under the bed all night! The desk clerk was wonderful and cleaned up chocolate cupcakes, popcorn, plasticware, and several wrappers.
Comment from Hotel Management
Aug 10, 2017 by General Manager, Hotel Management
Pam, thank you for being our guest at Extended Stay America - Juneau - Shell Simmons Drive. It’s nice to know our location was convenient for your needs and that you were impressed with the service delivered by our front desk associate. However, we are sorry for the cleanliness issues you encountered in your room. We are already taking steps to ensure oversights such as this do not happen again. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
4 out of 5
by A verified traveler from Houston TX

Juneau stay

Posted Aug 6, 2017
Hotel was right next to air port a little loud from noise from planes. The mattress we're not comfortable at all, but the staff was really great they always had hot coffee!!
Comment from Hotel Management
Aug 6, 2017 by General Manager, Hotel Management
Roger, thank you for choosing to stay at Extended Stay America - Juneau - Shell Simmons Drive. We are glad that you liked our friendly associates, but we are sorry if any inconvenience was caused while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Good hotel by the airport

Posted Aug 5, 2017
Pros: The woman at the front desk was very welcoming. Location to the airport was nice, and is a nice central location for uptown and downtown sites.
Cons: Wifi was fairly slow at times. The room also had a very bad odor upon entering everytime.
Location: You can travel easily to Mendenhall Glacier and the Glacier Gardens Rainforest. Downtown was about 15 min drive, not so bad either.
Stayed at this hotel for 4 nights, had all your basic needs for staying in and was very nice to be literally across from Juneau airport. The receptionist was extremely friendly and helpful, a really pleasant welcome after a long flight coming in. She explained everything available to us very well and she also helped me print something since they didn't have a business center to print from. The room was also cozy and my family slept comfortably. Only issue was sometimes bad wifi and a bad smell every time you come in. We also asked from some cooking ware just to help cook some eggs for breakfast since they only have a grab n go breakfast station. That can hold you over in the morning if you're rushing out the door, but sometimes you really want to just sit down for a warm hot breakfast. Fortunately, they have Donna's very close by for that. Also was a good place to be for traveling as far as the eagle beach further north or the downtown area not too far south.
Comment from Hotel Management
Aug 5, 2017 by General Manager, Hotel Management
David, thanks for evaluating your stay. We are glad to read you liked our attentive service and that our location near the airport was perfect for your needs. That being said, we are sorry for the inconvenience you had while here. All your concerns will be shared with the respective team in an effort to improve our service and facilities.It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 31, 2017
Take your ad off expedia if you have no intention of following through on reservations made through expedia! Seems like you are giving away Expedia booked rooms if you can so you don't have to share your profit with Expedia??? And why do you only book smoking rooms through Expedia? So frustrating. Also no shuttle after noon? Really?
Comment from Hotel Management
Aug 2, 2017 by General Manager, Hotel Management
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Juneau stay

Posted Jul 31, 2017
Met our needs Better breakfast Clean pool & laundry area Great staff Friendly stay💕💕 Super close to airport & town Very kid friendly
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Juneau - Shell Simmons Drive. It’s nice to know our close proximity to the airport was convenient for your needs and that you enjoyed our courteous service and complimentary amenities. We appreciate your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager