Ratings based on 354 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
68% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Whitehorse

Perfect location, quiet but right downtown.

Posted Jul 8, 2016
Pros: Location. Ambience of what was once quite a grand hotel.
Cons: It would be nice to have a dining room again. Rooms are small but practical and clean.
Location: You can walk to practically everything.
Clean, quiet, good staff. Good breakfast room but no dining. Nice coffee shop attached to lobby. Everyone was accommodating.
2 out of 5
by A verified traveler

Noisy, old hotel, great location

Posted Jul 6, 2016
It's an old hotel so rooms and bathrooms are small. They've made an effort to have modern furnishings and amenities. The biggest problem is the walls offer zero sound proofing. You can clearly hear conversations in the next rooms (no privacy here!) The walls are unframed, one layer - you can tell because the electrical runs on the outside of the walls. The only thing to really recommend it is the location. It does have free wi-fi and free parking (though the lot has tiny spaces and is often full).
3 out of 5
by A verified traveler

Posted Jul 2, 2016
Staff was not very helpful and amenities were not what I expected based on the price
4 out of 5
by Eugene

This traveler left a rating score only Posted Jun 23, 2016 on Hotels
2 out of 5
by A verified traveler

Located in the heart of town but very tired hotel

Posted Jun 23, 2016
Noisy, dirty, tired property. It's almost the only bigger place in town but beyond noisy in any of their rooms.
3 out of 5
by Mark from Anchorage, AK


Posted Feb 14, 2016 on Hotels
In town for State Business, could not beat the location for access to the Gov't buildings.
3 out of 5
by A verified traveler

ok hotel but over priced for what it is

Posted Oct 26, 2015
Location: location is great for the downtown area
the gentlemen that works in the bar is not a very pleasant person as well as he has terrible interpersonal communication skills in front of customers. The rest of the hotel staff is great! Including the café staff they are wonderful as well and I highly recommend the Northern Light as a delicious breakfast option. The rooms are nice however due to age of building you can hear everything going on in the hallways and the rooms next to you as well as what is going on at night on the streets. There is no air and the rooms get stuffy however if you open the window you get all of the late night street noise which there is a lot of.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 21, 2015 on Hotels
3 out of 5
by RAHUL from New York


Posted Oct 12, 2015 on Hotels
Needs a significant facelift
3 out of 5
by Charles F.

Nice old well-located hotel with moderate facilities.

Posted Sep 29, 2015 on Orbitz
The hotel was as described. Enjoyed our stay. The restaurant served plentiful and good food. The environment was old fashioned, but clean and the service was good.