Namsan Pool Premier Suite (Free Valet Parking Service Per Night / from 6:30 to 23:00) | Living area | 49-inch LCD TV with cable channels, TV, DVD player
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Reviews of Banyan Tree Club & Spa Seoul

5 out of 5
Banyan Tree Club & Spa Seoul
60, Jangchungdan-ro, Jung-gu, Seoul, Seoul

Reviews

8.6

Excellent

Rating 10 - Excellent. 349 out of 616 reviews" "
Rating 8 - Good. 164 out of 616 reviews" "
Rating 6 - Okay. 56 out of 616 reviews" "
Rating 4 - Poor. 31 out of 616 reviews" "
Rating 2 - Terrible. 16 out of 616 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

soyoun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t feel like i was treated VIP
Stayed 1 night in Jun 2023
Response from Ryan Yeo on Jun 29, 2023
고객님, 안녕하십니까?소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다.고객님께서 주신 의견은 관련부서와 공유하여 지속적으로 개선할 수 있도록 하겠습니다.감사합니다.Ryan YeoDirector of RoomsBanyan Tree Club & Spa Seoul

10/10 Excellent

Seung Wook

Stayed 1 night in May 2023

8/10 Good

Sung Woo, Skokie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in May 2023
Response from Ryan Yeo on May 9, 2023
고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 의견 남겨주셔서 감사드립니다. 앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다. 감사합니다. Ryan Yeo Director of Rooms Banyan Tree Club & Spa Seoul

10/10 Excellent

DONGHO

Stayed 1 night in Apr 2023

4/10 Poor

Jennifer

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Needs a lot of improvement in staffs and services. Food and restaurants are disappointment as well. Room service took average of 50min.
Stayed 1 night in Feb 2023
Response from Ryan Yeo on Mar 11, 2023
Dear Jennifer,Thank you for choosing Banyan Tree Club & Spa Seoul for your stay and sharing your thoughts. We are very sorry to know that our service quality did not meet up to your expectations. Your feedback has been taken seriously shared with the related departments. Thank you for providing us a chance to grow through your feedback. Sincerely, Ryan YeoFront Office ManagerBanyan Tree Club & Spa Seoul

2/10 Terrible

Jennifer

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Concierge staff had terrible attitude!! That was the worst experience ever!!! We requested for baby bunk bed but the staff insisted we had to request this before checking in and they had no inventory whatsoever without checking. this was my fourth check in at this property and there was always a baby bunk bed provided nevertheless we never requested. He had a cranky and arrogant attitude which got me astonished!! Later one of the staffs provided us with adequate equipments but we wished the previous staff could have checked before saying he could never provide. Also the check in out staff didn’t know what was going on. Which took us longer than we should spend at those moments. Room service and house keeping was slow.. and wasnt accurate with their service. Breakfast menu should be updated once in a while. I would give this property one star or less
Stayed 1 night in Mar 2023
Response from Ryan Yeo on Mar 11, 2023
Dear Jennifer,Thank you for choosing Banyan Tree Club & Spa Seoul for your stay and sharing your thoughts. Please accept our sincere apologies for the disappointing experience. We are very sorry to know that our service quality did not meet up to your expectations. Your feedback has been taken seriously and shared with our management teams and respective departments. Once again, we sincerely regret that you left the hotel disappointed and also thank you for providing us a chance to grow through your feedback. Thank you.Sincerely, Ryan YeoFront Office ManagerBanyan Tree Club & Spa Seoul

10/10 Excellent

Hyun Hee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a pleasant stay
Stayed 1 night in Feb 2023
Response from Ryan Yeo on Mar 3, 2023
고객님, 안녕하십니까?소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다.앞으로도 고객님의 기억에 오래 남는 반얀트리 서울이 되겠습니다.감사합니다.Ryan YeoFront Office ManagerBanyan Tree Club & Spa Seoul

8/10 Good

Seung Yeon

Stayed 1 night in Feb 2023

10/10 Excellent

Hyunju

Stayed 1 night in Dec 2022

8/10 Good

Dongku

Stayed 1 night in Dec 2022

10/10 Excellent

SEONGHYUN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am satisfied the stay but I think more benefits of F&B could be better for all travelers.
Stayed 1 night in Mar 2022
Response from Ryan Yeo on Apr 2, 2022
SEONGHYUN 고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다. 고객님께서 공유해 주신 의견을 토대로 지속적으로 발전할 수 있는 반얀트리 서울이 되겠습니다. 감사합니다. Ryan Yeo Front Office Manager Banyan Tree Club & Spa Seoul

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The relaxation pools inside the room was an added bonus.
Stayed 1 night in Nov 2021
Response from Ryan Yeo on Nov 13, 2021
Dear Michael, Thank you for taking the time to visit Banyan Tree Seoul and leave your comment. We will do our best to remain in your good memory. Also, we are looking forward to seeing you again near future. Thank you. Ryan Yeo Front Office Manager Banyan Tree Club & Spa Seoul

6/10 Okay

Won Joon

Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a premier suite. The Namsan hill view was excellent. All services and room quality were amazing during my stay.
Stayed 1 night in Dec 2020

10/10 Excellent

kwenki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Please save your money. If you are looking for a nice high end hotel, use the new Lottel Signiel Tower hotel. If you prefer location, Shilla hotel is more classy. The only reason to stay at the banyan tree is the outdoor pool which is really expensive. However, everything else is not worth it. VIP benefits stated by Expedia are meaningless at this hotel. We had the suite but it literally had no windows. A window in the bedroom but opened to some wall. Asked for some service such as extra coffee capsule but took forever. Wanted to use the golf range but they charged us. Wanted to use the indoor pool after checkout but they said no. There is a kids club but can't be used by hotel guests. Some of the food was served rather cold. Other food such as vegetables were noticeably dirty. In general, this is a club for members. If you are visting, I highly recommend the other hotels mentioned above. Staff are somewhat rude. There are some expectations for a high end hotel and they have failed in many ways.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Great hotel for family with great service. Little expensive but very private. Also with Gold Membership our family received a room upgrade
Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Disappointing customer service and food quality
Considering this is a 5-star hotel, I expected punctuality, to say the least. However, our check-in was delayed by 50 minutes, and their reason was because housekeeping wasn’t ready, which is an unreasonable excuse. By the time we got to our room, the shower booth was still wet (I assume it was from the cleaning), which left us unpleasant. On a different but related note, room service was horrible. I’ve had better tasting food at my neighborhood restaurant, and french fries we ordered were not crisp. McDonald’s has better fries than this place. For a 5-star hotel, I don’t think the expectations I had were extremely high. Just be punctual and elevate the food quality, at least better than that of McDonald’s.
Stayed 1 night in Jan 2020
Response from Hyung Gyun Lee on Jan 31, 2020
Thank you for choosing Banyan Tree Club & Spa Seoul for your stay and sharing your thoughts. Please accept our sincere apologies for the disappointing experience you had at our property. We are very sorry to know that our service quality did not meet up to your expectations. Rest assured that your feedback has been taken seriously and shared with our management teams and respective departments. Once again, we sincerely regret that you left the hotel disappointed and also thank you for providing us a chance to grow through your feedback. We hope for another opportunity to welcome you back at Banyan Tree Club & Spa Seoul and show you that we can to much better. Sincerely, Hyung Gyun Lee General Manager Banyan Tree Club & Spa Seoul

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny! Location is amazing, you're in the city, about a mile from Itaewon and below Seoul Tower, but you feel like you're in a private setting as well, away from the hustle and bustle. The views from the room are unbeatable. One of the most spacious rooms I have ever stayed in. The facilities and amenities are unbeatable. The staff was extremely helpful and gracious.
Stayed 2 nights in Oct 2019
Response from Hyung Gyun Lee on Oct 23, 2019
Thank you for choosing Banyan Tree Club & Spa Seoul for your stay and sharing this delightful review. We are very happy to hear that you enjoyed your time at our property. We try our best to ensure all our guests experience private and relaxing moments, and we feel very grateful to know that our efforts were successfully delivered to you. We will be more than happy to welcome you back at Banyan Tree Club & Spa Seoul for another great experience. Thank you once again for sharing your thoughts, and we hope to see you again in the nearest future. Hyung Gyun Lee General Manager Banyan Tree Club & Spa Seoul

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant experience
It was clean and service desk was very helpful. Location was really off but I got the rental car so it was not a big deal.
Stayed 1 night in Sep 2019
Response from Hyung Gyun Lee on Oct 23, 2019
Thank you for choosing Banyan Tree Club & Spa Seoul for your stay and sparing time for this delightful review. We are very happy to hear that you enjoyed your time at our property. We will be more than happy to welcome you back at Banyan Tree Club & Spa Seoul for another great experience. Thank you once again for sharing your thoughts, and we hope to see you again in the near future. Hyung Gyun Lee General Manager Banyan Tree Club & Spa Seoul

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from Hyung Gyun Lee on Aug 30, 2019
고객님, 안녕하십니까? 소중한 시간을 내시어 반얀트리 서울을 찾아주시고 좋은 의견 남겨주셔서 감사드립니다. 앞으로도 많은 관심 부탁 드립니다. 감사합니다. Hyung Gyun Lee General Manager Banyan Tree Club & Spa Seoul

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the baby equipments were prepared. thanks about it
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming staff. Great massages at the spa. The room decor was dark but the room well laid out.
Stayed 4 nights in May 2019
Response from Hyung Gyun Lee on May 13, 2019
Dear Valued Guest, Thank you for choosing Banyan Tree Club & Spa Seoul for your stay and share this delightful review. It is a pleasure to hear that you enjoyed your time at our property. Our top priority is to be a 'Sanctuary for the Senses' for all guests, and I am happy to know that we were able to do that through our associates and great spa experience. Thank you once again for sharing your thoughts, and we hope to see you again in the nearest future. Sincerely, Hyung Gyun Lee General Manager Banyan Tree Club & Spa Seoul

10/10 Excellent

Suketu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Hyung Gyun Lee on Apr 16, 2019
Dear Mr./Ms. Suketu, Thank you for choosing Banyan Tree Club & Spa Seoul for your stay. We look forward to welcoming you back again. Sincerely, Hyung Gyun Lee General Manager Banyan Tree Club & Spa Seoul

8/10 Good

EUNKYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Staff was very kind, good location
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019
Response from James on Jan 6, 2019
고객님 안녕하십니까? 반얀트리 클럽 앤 스파 서울을 이용해주시고 소중한 시간을 내어 의견을 공유해주셔서 감사합니다. 앞으로도 저희 호텔에 많은 관심과 성원 부탁 드리며 고객님께 더욱 기억에 남는 경험을 선사할 기회가 있기를 바라겠습니다. 감사합니다. Banyan Tree Club & Spa Seoul James Park Director of Sales & Marketing

4/10 Poor

sangyong

Disliked: Staff & service, property conditions & facilities
Unworthy
- $60 for extra single bed - Once a month there is a maintenance day which cannot use their pool (even though I paid almost $600/night in this resort could not use - Wish to know when I decided to book but no infomation was given) - There is a huge bath inside of room but have to ask service when we need to change water temperature
Stayed 1 night in Dec 2018
Response from James on Dec 7, 2018
Dear sangyong Thank you very much for providing valuable feedback on your stay at Banyan Tree Club & Spa Seoul. We are truly sorry that your stay did not meet your expectations. I do hope we have the opportunity to welcome you back again as a valued guest in the future so you can have an impeccable stay with us. Kindest regards, Banyan Tree Club & Spa Seoul James Park Director of Sales & Marketing

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room Good service
Stayed 3 nights in Nov 2018
Response from Sabrina on Nov 9, 2018
Dear Robert Thank you for taking the time to share feedback of our hotel. It was certainly a pleasure to have you with us. We will continue to provide the ultimate service and we hope to welcome you back soon. Kindest regards, Banyan Tree Club & Spa Seoul Sabrina Park Director of Sales & Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice room/bathroom, great service
Was there for one night for relaxing, it was a rainy day and our room was near or under the pipe or something, woke us up because of the water running sound all night long. The room was super clean and had amazing bathroom where you could enjoy a relaxing bath. Had dinner at the club house, good service and good food. The breakfast was included so I did not have high hopes but everything was clean and delicious and they even offered Korean meal options (with no extra charge) which was made to order.
Stayed 1 night in Oct 2018
Response from Sabrina on Oct 8, 2018
Dear guest Thank you for taking the time to share feedback of our hotel. It was certainly a pleasure to have you with us. We will continue to provide the ultimate service and we hope to welcome you back soon. Kindest regards, Banyan Tree Club & Spa Seoul Sabrina Park Director of Sales & Marketing

10/10 Excellent

Jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and nice staffs. Kids frendly mind. Good room dining.
Stayed 1 night in Sep 2018
Response from Joon Kim on Sep 11, 2018
Dear Jong, We are pleased to hear that you had a great experience during your stay with us. We constantly try to care for our guests by providing the best service and facilities. I look forward to welcoming you back very soon for your another visit. Thank you. Kindest regards, Banyan Tree Club & Spa Seoul Joon Kim General Manager

10/10 Excellent

EUNKYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Room was very clean and amenities was good brand and staff was very kind and room service was excellent. Relaxation pool was very clean and right temperature, but hotel location was not very convenient and price of Korean restaurant was very expensive and not recommend to others.
Stayed 2 nights in May 2018
Response from Joon Kim on Jun 4, 2018
Dear EUNKYUNG, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul. It is the great pleasant to hear that you had great time staying with us. Hope we could assist you again in the near future! Best Regards, Joon Kim General Manager Banyan Tree Club & Spa Seoul

6/10 Okay

Quentin

Liked: Cleanliness, room comfort
Don't waste your Money.
The hotel was okay but it's not worth the price. Any of the listed amenities or either non-functioning or outdated. The food was okay but nothing to really write home about. Overall I think this hotel is living off of a name that it established years ago. For the cost associated with the room, I expected this hotel to be much more accommodating. I will not stay here again.
Response from Joon Kim on Apr 9, 2018
Dear Quentin Thank you for choosing Banyan Tree Club and Spa Seoul for your honeymoon. I am very sorry for some issues you encountered but very grateful that our team was able to turn things around to make your stay excellent. Again, thank you for taking the time to post your feedback on Hotels.com and look forward to welcoming you back soon. Joon Kim General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Joon Kim on Apr 11, 2018
안녕하십니까 고객님, 반얀트리 클럽 앤 스파 서울에 대한 고객님의 관심에 감사의 말씀 올립니다. 저희 호텔에서 좋은 경험만 간직하셨다고 하니 저희에게도 큰 기쁨이 아닐 수 없습니다. 고객님께서 남겨주신 리뷰에 다시 한번 감사드리며, 앞으로도 만족할만한 서비스와 시설로 보답할 것을 약속드립니다. 반얀트리 클럽 앤 스파 서울에서 고객님을 다시 뵐 수 있기를 희망합니다. 감사합니다. 김 준 상 반얀트리 클럽 앤 스파 서울 총지배인

4/10 Poor

Sunny , Seoul

Liked: Cleanliness
Disliked: Staff & service
Luxury Hotel with not enough trained staffs
I booked 2 rooms, one primer suite and another Banyan room I arrived there at 3 pm exact time it mentioned on paper. But i needed to wait for over 30 min to receive the Keys, as they told the room's not ready, i can understand but they did not tell me why it takes so long, i was sitting in front of Check-in desk without explanation. And the staffs were not very kind, they just passed by every time i faced them in elevators or at the lobby. Breakfast was also very disapointed, there were not much food and the staffs were not very kind to ask what customers need. The tables were not enough for all the guests at the hotel. For the luxury hotel like this, i expected lot higher service, but not satisfied at all. i do not think i will use this hotel again
Stayed 1 night in Feb 2018
Response from Joon Kim on Mar 9, 2018
Dear Sunny, First of all, thank you for sharing the valuable comments. I apologize for the inconveniences you faced during your stay on your special occasion. I will notify all of our departments regarding the specific shortfalls occured. Thank you for notifying us as we continually aim to improve our service levels. Once again, I sincerely apologize for the inconveniences caused and do hope to have an opportunity to welcome you back to regain your confidence in the near future. Best regards, Joon Kim General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Joon Kim on Mar 2, 2018
Dear guest, Thank you for your short and positive comment on your last visit to Banyan Tree Club and Spa Seoul. Please let me know if I may assist you for your next visit to us. We look forward to welcoming you back soon. Best regards, Joon Kim General Manager

6/10 Okay

Rosa, Vancouver

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice room but little bit disappointed
Very spacious room with good view, comfortable bed, and quiet. But the room was bit cold during night, not ideal to stay in the middle of winter. It took almost 1 hour to get my breakfast menu, the tiny restaurant was full on Saturday morning, and the staff missed my order. It was a bit disappointing, and not pleasant experience.
Stayed 1 night in Feb 2018
Response from Joon Kim on Feb 9, 2018
Dear Rosa We thank you for sharing your feedback. It is never pleasant to hear any of our guests left the hotel feeling less than satisfied. Regarding a light on the ceiling, it was an emergency light in case of power failure. To prevent any confusion, we have put indications on these emergency lights. Again, thank you for your valuable comments and we would continually work hard to deliver an exceptional guest experience to all our guests. Best regards, Joon Kim General Manager

6/10 Okay

RedE, Seoul

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel, but not worth the money spent
First of all, while checking in, I had to ask all the questions about Orbitz VIP perks because the staff did not know about them. The unique feature is a room with a spa bathtub of more than a king size bed and sauna in the shower booth. That's all. Nothing special anymore. The spa bathtub was supposed to be at a constant temperature automatically, but it gradually went down. To raise the temperature, it is necessary to call a staff, which was very uncomfortable to those who visited here for a private moment. The hotel says that water in the bathtub constantly is being cleaned, but I saw floating matters in the water. And the sauna system could not reach its target temperature 50 Celsius degrees. Lastly, after the check-out, a staff in the reception desk forgot to call a cap for me, keeping me waiting outside. Plus, the doorman did not ask anything to me watching me waiting for a cab.
Stayed 1 night in Nov 2017
Response from Joon Kim on Nov 23, 2017
Dear RedE, First of all, thank you for sharing the valuable comments. I apologize for the inconveniences you faced during your stay on your special occasion. I will notify all of our departments regarding the specific shortfalls occured. Thank you for notifying us as we continually aim to improve our service levels. Once again, I sincerely apologize for the inconveniences caused and do hope to have an opportunity to welcome you back to regain your confidence in the near future. Best regards, Joon Kim General Manager

10/10 Excellent

michael, Mahwah, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived at 8am and very friendly staff took my luggage and stored them until 3pm check-in. At check-in, the staff walked us to the room and explained in detail all functions in the room.
Stayed 2 nights in Oct 2017
Response from Joon on Nov 6, 2017
Dear Michael Thank you for choosing to stay at Banyan Tree Club and Spa Seoul and for taking the time to post the positive reveiew of your recent stay. I am delighted to read you enjoyed your stay and laso would recommend our hotel. Please let us know when you plan to visit Seoul as I would like to welcome you. Best regards, Joon Kim General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could have been better.
We came here for a 2 day break at the beginning of our honeymoon looking for a relaxing and romantic stay. It drew us there because of the wide range of relaxing things to do including the indoor pool and the outside pool called the "Oasis". Prior to booking, I received an email from the hotel booking site with a message that the indoor pool was going to be closed the day we arrived. When we got there, we also found that the Oasis pool was closed too. Also, owing to an event, their terrace area was closed too. The closure of the Oasis was the biggest downpoint as on the photos and in person, it looks amazing, however, it was going through some significant building work and wouldn't be ready for another couple of weeks. We felt massively let down that we hadn't been told of this and there was no mention of this on their website when we booked. We complained and after being initially offered a bottle of wine and much further pushing on our part, we were offered dinner for two with wine in their restaurant, the Granum dining lounge. This turned out to be utterly amazing- one of the best meals I have ever had. From start to end and also the complimentary wine, we were blown away at how good it was. So all in all, we were satisfied with this compromise. The breakfast which is also served in this restaurant is excellent too- easily the best hotel buffet I have ever had with both western and Korean food to enjoy. We would have preferred if the hotel had been more proactive though.
Stayed 2 nights in May 2017
Response from General Manager on Jun 15, 2017
Dear Guest,   Thank you for your recent stay at Banyan Tree Club & Spa Seoul and sharing your comments which is valuable and helpful for us to improve our service quality.   Please accept our sincerest apologies for the unpleasant experience. All of your comments were shared with the appropriate department and hotel management in an effort to enhance our service and facilities.   Once again, thank you for choosing Banyan Tree Club & Spa Seoul and for your valuable feedback. We look forward to welcoming you once again in the near future.   Best Regards, Joon Kim General Manager Banyan Tree Club & Spa Seoul

10/10 Excellent

ramesh, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
Very nice hotel not too far from the shopping areas. Facilities are good and comfortable
Response from General Manager on Apr 25, 2017
Dear Guest, Thank you for choosing to visit at Banyan Tree Club & Spa Seoul. We highly appreciate your gracious comment and have shared it with our team. I am very happy to hear that our service and facility have made your stay more pleasant. We look forward to welcoming you back in the near future and provide you with an exceptional service. Best Regards, Joon Kim General Manager Banyan Tree Club & Spa Seoul

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 15, 2016
고객님, 안녕하십니까, 저희 반얀트리 클럽 & 스파 서울을 이용해주셔서 감사합니다. 고객님의 소중한 리뷰 감사드립니다. 말씀 주신 의견에 감사드리며, 참고 하여 조금 더 고객만족에 보탬이 될 수 있도록 하겠습니다. 감사드립니다. 김준상 총지배인 반얀트리 클럽 & 스파 서울

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Response from General Manager on Oct 17, 2016
Write your comment.Dear Guest, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul! It is the great pleasant to hear that you had great time staying with us! Hope we could assist you again soon! Best Regards, Joon Kim General Manager Banyan Tree Club & Spa Seoul

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very friendly staff, but facility is limited
This hotel is located in the quiet area of Seoul and feels more like a resort or nice fitness club. But the room we stayed in was in an old remodeled building with very low ceiling furnished with dark furniture. Even though they try to make luxurious, the room was dark overall (we don't like anything dark). Otherwise, the location is good surround by green mountain and the staff was extremely friendly wanting to please us. Someone told us that the new main building has a higher ceiling. Overall, it is a nice hotel.
Response from General Manager on Oct 18, 2016
Dear Guest, Thank you for choosing to visit at Banyan Tree Club & Spa Seoul. We highly appreciate your gracious comment and have shared it with our team. I am very happy to hear that our service and facility have made your stay more pleasant. We look forward to welcoming you back in the near future and providing you with an exceptional service. Best Regards, Joon Kim General Manager Banyan Tree Club & Spa Seoul

10/10 Excellent

diraleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the views mountain and city views!
I was really pleased by my choice of hotel. I originally planned to stay at the Shilla or Westin but thought the Banyan will be different from the norm. It is! I really liked the tranquility pool in my suite. I normally would not use hotel pools (neurotic) but decided to give this a try. I enjoyed it a lot! The spa facilities and restaurants are also very good. The service - amazing! Thank you.

8/10 Good

Hong Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great hardware; inconsistent service
The hardware of the hotel is great - the suite was spacious, very clean and the view is great. We stayed with our 7 month old and she had a ball in the relaxation pool. However, the service was very inconsistent - there was always something missing in the room service delivery (no cutlery; no napkins; or they forgot the tea), getting a taxi can for some reason be a very complicated exercise depending on who's at the reception, and we got the feeling that they are more used to serving local guests rather than international visitors. One thing to note is that the restaurants in the hotel are very sad looking - definitely not what we expected at a Banyan Tree (and we've stayed in a few). The Club restaurant was totally empty at dinner time and looked like a cafeteria in a 3-star hotel (we did not eat there). Perhaps they don't really expect you to eat there when there are so many options in town.

8/10 Good

Rim, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with a good trail
I visited this hotel with my husband and we had a good time since we really needed some peace and quiet these days. There is a nice trail nearby so we went for stroll breathing fresh air. The pool was nearly empty few people swimming. I definitely recommend this hotel to friends.
Response from Kelly Lim on Mar 25, 2016
Dear Guest, Thank you for your precious time for reviewing Banyan Tree Club & Spa Seoul. It is the great pleasant to hear that you had great time staying with us. Hope we could assist you again soon! Best Regards,