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Reviews of New Seoul Hotel

3 out of 5
New Seoul Hotel
16, Sejong-daero 22-gil, Jung-gu, Seoul

Reviews

7.8

Good

Rating 10 - Excellent. 310 out of 1000 reviews" "
Rating 8 - Good. 401 out of 1000 reviews" "
Rating 6 - Okay. 192 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ai Whi

Traveled with family
Liked: Cleanliness, staff & service
The only issue we had is with the water heater. Despite having an engineer came by to check and adjust the temperature, the issue was not resolved completely. The water get extremely hot that made showering impossible.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sung Wook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Sharon

Traveled with family
The room was spacious but dated. We arrived 15-30 min before check-in and the front desk still made us wait until 3pm to check us in even though the rooms were likely ready. I paid more on expedia for our room that our travel companions who booked on a different site so I was disappointed that we got the exact same room for a significantly more.
Stayed 2 nights in Mar 2024

6/10 Okay

Steve, Gilbert

Traveled with family
Liked: Cleanliness, staff & service
The property is on a small street. We booked a family suite with loft and that is on theb16th floor. The regular elevator only goes to 15th floor so we had to change elevators everytime we entered and left the unit. The other elevator is the service elevator and it smelled like trash. The hot water in the shower was inconsistent. It would get really hot and then cool down, so not sure of it was just our unit or if the other ones had same issue but the water pressure was good. The check out is 11am, which seems a bit early. Asked for late checked out and they charge 10k won per hour. There was no clear direction on how to get to the airport bus so walked a bit to find it. The room was clean amd good size though.
Stayed 2 nights in Mar 2024

2/10 Terrible

Hyunjun, White Plains

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly and rude staff.
Stayed 1 night in Mar 2024

10/10 Excellent

ELMER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at a corner between the Seoul City Hall and to various establishments. Very near to all amazing restaurants and cafes. There are convenient stores like 7-eleven & American fast food chain like McDonald’s, coffee bean, and Starbucks within the perimeter of the hotel. Will come back and highly recommended to everyone who would be traveling to Seoul Korea.
Stayed 1 night in Jan 2024

8/10 Good

Fabio, Chicago

Stayed 5 nights in Nov 2023

8/10 Good

Anna

Traveled with partner, Traveled with family
Liked: Amenities
Good big clean spacious rooms. Close to many places to eat and convenient stores. Trains stations within walking distance. Buses to airport close to hotel.
Stayed 11 nights in Oct 2023

8/10 Good

Manuel

Stayed 3 nights in Nov 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 7 nights in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here, thank you!
Stayed 1 night in Oct 2023

8/10 Good

Sayuri

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Amy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
It was good value for the area. It is an older hotel, but staff were always friendly and helpful, thus made up for the age and condition of the hotel.
Stayed 14 nights in Aug 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Reservation on Aug 11, 2023
Thank you so much for your feedback.

8/10 Good

Kun

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Reservation on Aug 1, 2023
뉴서울 호텔을 이용하시고, 소중한 시간을 내어 투숙 경험을 피드백해 주셔서 감사합니다.

10/10 Excellent

Sabrina

Stayed 12 nights in Jun 2023
Response from Reservation on Jul 28, 2023
Thank you so much for your feedback.

6/10 Okay

Yen Siew

Traveled with family
Liked: Cleanliness
Pros: Very good location for visiting Seoul, within walking distance to many palaces, museums, markets and shopping malls. Some staff speak English. However, cannot help with booking taxi. Fairly well maintained property. Decent size room with kettle, daily water bottle, small fridge and hairdryer. Cons: The ceiling lights in the room did not work throughout our stay, it was difficult to control the temperature of the shower and the washbasin did not drain well.
Stayed 5 nights in Jun 2023
Response from Reservation on Jul 6, 2023
Dear, Valued guest,Thank you so much for your kind review.We sincerely apologize for the inconvenience and dissatisfaction of guests during your stay at our hotel.We highly appreciate your time in leaving us this feedback and we look forward to greeting you once again in the near future.Thank you for your feedback once again.

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jun 2023
Response from Reservation on Jul 6, 2023
Thank you for staying with us and taking your time to post the review about your experience with New Seoul Hotel.

6/10 Okay

mihee

Traveled with family and small children
Liked: Cleanliness, staff & service
걸어서 관광하기에 좋은 장소들이 많았습니다. 객실에서 습한 냄새가 나서 그 점은 안좋았던 부분이었네요
Stayed 1 night in May 2023
Response from Reservation on Jun 8, 2023
안녕하세요? 미희님!뉴서울 호텔을 이용하여 주시고, 투숙하시는 동안 느끼셨던 긍정적인 경험과 피드백을 공유하여 주셔서 대단히 감사드립니다. 말씀하신 부분에 대해서는 확인 후 개선하도록 하겠습니다. 좀 더 나은 모습으로 다시 뵐 수 있기를 바랍니다.감사합니다.

6/10 Okay

Hadi, CERRITOS

Stayed 4 nights in May 2023
Response from Reservation on Jun 20, 2023
Thank you for staying with us and taking your time to post the review about your experience with New Seoul Hotel.

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It says on the website that there is laundry facilities but there’s only laundry service. So the closest laundry mat is about 4-5 blocks from the hotel. Everything else is good!
Stayed 5 nights in May 2023
Response from Reservation on Jul 6, 2023
Dear Valued Guest,Thank you so much for your kind review. We are very glad that you have had a pleasant stay at New Seoul Hotel and that you were especially pleased with the helpfulness of our location. It is always a great pleasure to receive such positive feedback such as yours as it definitely gives us great motivation towards keeping the high standard of service we always strive to pursue. We apologize for the inconvenience caused by the hotel facilities.Once again, we highly appreciate your time in leaving us this feedback and we look forward to greeting you once again in the near future.Best regards,

10/10 Excellent

MAN FAI

Stayed 4 nights in Apr 2023
Response from Reservation on Jul 6, 2023
Thank you for staying with us and taking your time to post the review about your experience with New Seoul Hotel.

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very good centrally located hotel. Excellent friendly staff. Great rooms with everything. Only downside was not having breakfast included in the rate. We did pay Won 10,000 for breakfast one day but it was very poor. Very limited choice and they didn't even have black tea.
Stayed 4 nights in May 2023

10/10 Excellent

Kenneth David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Sung

Stayed 1 night in Apr 2023

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay. Will recommend to others.
Stayed 2 nights in Apr 2023

6/10 Okay

Amanda

Stayed 1 night in Apr 2023

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the late check out time. The scale was also handy for weighing luggage

10/10 Excellent

dean

Liked: Cleanliness, staff & service
An excellent hotel for an attractive price. Also 5min walk to the hop on hop off starting point 10-15 minute walk to the nanta theater for an evening comedy show with no dialog (so no language issue) - and don’t miss the great Italian restaurant on the 11th floor of the same building. Also 15min to night market. The hotel is clean and recently renovated, so very nice. The breakfast offering is quite limited, suggest the cafe in the lobby for breakfast You won’t be disappointed by the quality and location of this hotel.
Stayed 3 nights in Apr 2023

8/10 Good

BATBADRAKH

Stayed 3 nights in Feb 2023
Response from Reservation on Mar 10, 2023
Dear Guest,This is New Seoul Hotel!Thank you for taking the time to tell us about your experience at New Seoul Hotel.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back New Seoul Hotel.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location near shoppings and foods.
Response from Reservation on Jan 30, 2023
Dear Guest,This is New Seoul Hotel!Thank you for taking the time to tell us about your experience at New Seoul Hotel.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back New Seoul Hotel.

10/10 Excellent

Woonhak

Stayed 1 night in Jan 2023
Response from Reservation on Jan 6, 2023
안녕하세요. 뉴서울호텔 명동입니다. 저희 뉴서울 호텔을 이용해 주셔서 감사드립니다. 호텔에서 만족스러운 투숙을 하신 것 같아 정말 기쁘고 보람을 느낍니다. 부족한 부분이 있었다면 그 점 잘 반영하여 앞으로 좋은 서비스 제공하도록 노력하겠습니다. 소중한 리뷰 감사드립니다.

10/10 Excellent

Tobie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located near the City Hall Subway and multiple bus and airport bus stops. I plan to stay at this location again.
Stayed 12 nights in Sep 2022
Response from Reservation on Dec 19, 2022
Dear Guest,This is New Seoul Hotel!Thank you for taking the time to tell us about your experience at New Seoul Hotel.It is wonderful to hear that you had an enjoyable stay with us. We look forward to welcoming you back New Seoul Hotel.

2/10 Terrible

Samuel

Stayed 1 night in Oct 2022

8/10 Good

Young

Stayed 2 nights in Sep 2022

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Rooms a little dated but overall good value for money.
Stayed 1 night in Aug 2022

10/10 Excellent

Haeseong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, reasonable price and very clean and big room.
Stayed 1 night in Jun 2022

10/10 Excellent

Birol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Thanks a lot for everything.
Stayed 5 nights in May 2022
Response from JAY on Jun 13, 2022
Dear. Guest Thank you for using newseoul hotel and for the good scores. We will try to be satisfied with better service. Many thanks Newseoul Hotel

8/10 Good

SO HEUI, TACOMA

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

Noah

Liked: Property conditions & facilities
Stayed 1 night in Feb 2022
Response from JAY on Feb 21, 2022
고객님의 좋은 평점에 감사드립니다.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from JAY on Feb 8, 2022
고객님의 소중한 평점에 감사드립니다!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from JAY on Feb 8, 2022
고객님의 소중한 평점에 감사드립니다!

8/10 Good

Jae

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine except no window in the room. Very bad.
Stayed 1 night in Sep 2021
Response from JAY on Sep 28, 2021
Dear. Guest Thank you for using newseoul hotel and for the good scores. Unfortunately, you reserved a room without windows. We hope to see you soon in another good room and try to be satisfied with better service. Many thanks, Newseoul Hotel

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from 고호성 on Jul 4, 2021
고객님 안녕하세요, 뉴서울호텔입니다. 저희 호텔을 이용해주셔서 너무나 감사드립니다. 다음 방문도 만족스러운 시간 보내실 수 있도록 항상 고민하고 노력하겠습니다. 감사합니다.

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Job
My stay was nice .. clean and comfortable
Stayed 1 night in May 2021
Response from 유홍열 on May 24, 2021
저희 숙박 시설을 이용해 주셔서 감사합니다. 고객님 의견에 감사드립니다!

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from Manager on Jan 20, 2020
Thank you for staying with us and taking your time to post the review about your experience with New Seoul Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Manager on Jan 20, 2020
Thank you for staying with us and taking your time to post the review about your experience with New Seoul Hotel.

8/10 Good

PW, Malaysia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to check in early when they had rooms available. Staffs tried their best to serve despite their language barrier. Koreans have their unique way, you just need to be patient and try to understand where they are coming from.
Stayed 7 nights in Dec 2019
Response from Manager on Jan 6, 2020
Thank you for staying with us and taking your time to post the review about your experience with New Seoul Hotel. With your review, we will strive more hard to provide the best service for all our guests. If it's possible, we hope we can have another change to give you better service next time. Thank you so much for sharing your valuable review and we wish you all the best.

6/10 Okay

Vee, Hong Kong

Traveled with family
Liked: Staff & service
at the most convenient location, City Hall! Very easy to get subway and the limousine bus stop is just about 2-4 minutes from the hotel! 👍
Stayed 5 nights in Dec 2019
Response from Manager on Jan 6, 2020
Thank you for staying with us and taking your time to post the review about your experience with New Seoul Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Manager on Jan 6, 2020
Thank you for staying with us and taking your time to post the review about your experience with New Seoul Hotel.