Ratings based on 561 Verified Reviews

3.7 out of 5
85% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ATL GA

Overall, I would recommend it.

Posted Jun 26, 2017
We enjoyed staying at this hotel. It's in a good location and has a very friendly and helpful staff. The room was clean and had everything we needed. My only complaint is that the bed was extremely firm and made it difficult for me to sleep.
Comment from Hotel Management
Jun 28, 2017 by sujin, Hotel Management
Thank you for staying with us and taking a time to review. First at all, I really would like to apologize for your inconvenience. I share your comment about firm bed with my company. And I will try to fix it to free. On the other hand I'm so glad to hear that you enjoyed in seoul with Best Western New Seoul Hotel. I hope We have another chance to meet you next time you visit here! Thank you for letting us know about your opinion again and have a great day!
3 out of 5
by INOCK LUCY

BEST WESTERN NEW SEOUL

Posted Jun 14, 2017 on Hotels
EXCELLENT LOCATION. PROMPT SERVICE AT FRONT DESK. SUGGEST BAGGAGE LIFTING EQUIP FOR STAFF. NEW DECOR FOR ROOMS IMMATURE. OLD DECOR FOR ROOMS BETTER AT THE LOWER FLOORS. FIRST DAY WAS THE BEST.
Comment from Hotel Management
Jun 22, 2017
Thank you for writing about your recent stay. We appreciate the feedback and always like to hear all sides of a stay. Actually, We have two room style like you mentioned. I am truly sorry that we couldn’t satisfied you. And thank you for kind understanding. If you come back to seoul and visit here again Please tell us your preferred room type. Then We hope there is another chance to better your experience with us. Thank you again for writing and we hope to see you again in the future.
4 out of 5
by Patrycja

This traveler left a rating score only Posted Jun 4, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Yongin

Nice location for sight seeing

Posted May 5, 2017 on Orbitz
The hotel is located right by Cheonggyeoncheon stream, Insadong, aand Gweonhwamun, so its perfect for any one doig sight seeing in Seoul. We couldnt find how to turn off the light in the room so we pull out the keycard and this blue light keeps blinking all night. The breakfast buffet seemed so-so, we end up eating out for breakfast. Alot of cafes nearby and a starbucks right next door.
Comment from Hotel Management
Jun 15, 2017 by su, Hotel Management
Thank you for staying with us and taking time to share your wonderful experience during recent stay with us. Thank you for your positive comments and we all wish you happy holidays. We hope to see you soon in the near future. Thank you! Best regards,
5 out of 5
by Yi Tak

Posted Apr 17, 2017 on Hotels
Nice staff convenient location
Comment from Hotel Management
Apr 21, 2017
Thank you for staying with us and taking the time to review Best Western New Seoul Hotel. We feel happy that your stay here was great. Hope you had a safe travel back home and Hope to have another opportunity to welcome you here for your next visit to Seoul. Thank you! Best regards,
4 out of 5
by A verified traveler

Awesome location near attractions and subway stop.

Posted Apr 10, 2017 on Hotels
Awesome location and easy to find. Close to a lot of attractions that are within walking distance. Many coffee shops nearby as well, but for better Korean food choices, you'll have to walk further away from the hotel to the busier areas-- still, only about 10 minutes. It appears to be a bit outdated but great for the price. We had a room without a window since we paid less, but it was fine since we were busy and did not spend much time in the room.
Comment from Hotel Management
Apr 13, 2017
Thank you for staying with us for your recent visit to Seoul. We are delighted to know that you enjoyed our convenient location and courteous staff. All of us always put your satisfaction first and strive to go beyond. Hope your choice for your next visit will be BestWestern NewSeoul Hotel again. Thank you Best regards,
4 out of 5
by A verified traveler

Posted Apr 4, 2017 on Hotels
Stay is OK. But no dedicated parking lots. Valet required.free. Rooms very basic.
Comment from Hotel Management
Apr 13, 2017
We very much appreciate your comments. And we promise your next visit will be much more pleasant than the previous one. Thank you! Best regards,
5 out of 5
by Stephanie

Posted Apr 1, 2017 on Hotels
This was an amazing hotel I will defiantly stay again if I go back.
Comment from Hotel Management
Apr 4, 2017
Dear. ma'am Stephanie Thank you so much for your time to give us a feedback, and your feedback makes us to smile. You are an energy to us to work harder and more perfect. We look forwards to see you soon and again thank you so much for staying with us ma'am! Have a great day!
5 out of 5
by A verified traveler

A great stay!

Posted Mar 28, 2017 on Hotels
A great choice when in Seoul. Clean, inexpensive and conveniently in the center of everything. The hotel staff members were all very pleasant and checking in and out was very quick. Highly recommended. A very nice stay without spending a lot of money.
Comment from Hotel Management
Mar 31, 2017
It is so great to us that you have satisfied with your stay ma'am/sir. We could get an energy from you kind of a promoter to us. We hope to see you soon again, and please mention about your last stay when you book again, we could offer better room for you when you check in again :) Thank you again for giving us your good review and have great regards!
5 out of 5
by Shahrzad

Excellent trip

Posted Mar 24, 2017 on Hotels
Love the location, super friendly staff, very nice reception I'll recommend it without a doubt.
Comment from Hotel Management
Mar 31, 2017
Welcome to Korea! Thank you so much for staying with us ma'am/sir! It is very graceful to us by your satisfaction. We look forwards to see you soon again, and have great regards!