Ratings based on 353 Verified Reviews

3.3 out of 5
70% of guests recommend
3.2 Room cleanliness
3.6 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Jul 22, 2017
Great location for a very good price. Also includes breakfast which they will cook for you. Very friendly staff and helpful. They have everything for a converter to a hair dyer. They also have a weighing scale atbthe lobby for the luggages.
Comment from Hotel Management
Jul 26, 2017 by STAFF HAN, Hotel Management
Dear RC, Thank you for your visit to HOTEL COZY. We are happy that you enjoyed your days in Seoul. We appreciate your comment and hope to see you again. Best regard. HOTEL COZY.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good location and service from the staff

Posted May 21, 2017
This hotel is affordable, and has good service. Shoutout to Mr Chun who upgraded our room and Ms Sun for helping us book all our tours and taxi, and to the rest of the staff for being accommodating with all our questions. Although it's a budget hotel, rooms were clean, breakfast was good and location was accessible too. Thank you for helping us have a good experience, Expedia + Hotel Cozy!
Comment from Hotel Management
May 26, 2017 by Cozy Hotel, Hotel Management
Good morning. We are committed to customer convenience. Thank you for knowing our sincerity. We will continue to strive for the future. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

A Nice Budget Priced Hotel in Downtown Seoul

Posted May 18, 2017
Pros: Staff was always friendly and accommodating.
Location: This hotel has a convenient location within steps of the Namdaemun Market, underground shopping malls, many buses and subway stations.
A nice budget priced hotel to stay at in downtown Seoul, South Korea. This hotel has a convenient location within steps of the Namdaemun Market, underground shopping malls, many buses and subway stations. Also, it's within walking distance to Sungnyenum Gate, Myeong-dong Market, Doeksungug Palace, City Hall and Seoul Station. My room was clean and comfortable. The staff was always helpful and friendly during my entire stay there. Complimentary breakfast was nice and in particular I enjoyed the fresh eggs, hot meat and fruit slices which were offered every day. After a long flight to Seoul from Canada, I arrived and was given a warm greeting during check-in. Not only that but the check-in person cheerfully helped me to arrange a few bus tours right after issuing me my room entry card. Everything at Hotel Cozy was done very well by the staff. This included the staff cooking my breakfast every morning, daily room cleanings and always being helpful at the check-in counter for giving me precise directions to sightseeing locations using both the subway and bus systems. Every morning cleaning crews left a few bottles of spring water in my room, which was both very much appreciated and a nice extra touch. Staff did everything possible to make my sixteen (16) day stay enjoyable and pleasant. I am very happy with my accommodations at Hotel Cozy.
Comment from Hotel Management
May 28, 2017 by Front desk, Hotel Management
Hi. Thank you for your hearty comments. We are committed to providing our guests. We are delighted to meet such a pleasant guest like you. Have a good day :) Thank you :)
4 out of 5
by Pannila

Posted Apr 19, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017 by hotel manager, Hotel Management
Hello :) Thanks for comment. See you next time ~ Thank you
5 out of 5
by Pannila

Posted Apr 14, 2017 on Hotels
Excellent service provided, nice and friendly staff, clean and tidy rooms.
Comment from Hotel Management
Apr 18, 2017 by hotel manager, Hotel Management
Hello, Pannila! I hope you have a good memories in Korea. Thank you for your visiting our hotel.
2 out of 5
by Nancy

Do not expect much

Posted Mar 27, 2017 on Hotels
Pros Location is covenient Namdamun market is just downstairs Myeongdong is about 15mins walk Sinsegae is just opposite Toilet bidet have auto water spray Cons Toilet smell very bad(we had to buy moth balls to fight the smell) Room was not properly clean Breakfast was horrible that we decided to skip.
Comment from Hotel Management
Mar 29, 2017 by hotel manager, Hotel Management
Good morning. I'm sorry if I made you uncomfortable. Our hotel does not change sheets every day according to government regulations. If you want to replace the seat, I will only replace it if you contact us at the front desk. Room cleaning basically gives away towel replacement and garbage. Breakfast is free for business guests or travelers. Therefore, although the menu is limited, it is popular. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Close to everything but very very small room

Posted Mar 20, 2017
Close to everything but very very small room. The people making the breakfast is nice.
Comment from Hotel Management
Mar 23, 2017 by Hotelcozy, Hotel Management
Hello ~ Thank you for your comment. If you are looking for a place to stay, this is the place to stay. But we do not want it. Our goal is a low-cost business hotel :) I would appreciate your understanding. Thank you.
3 out of 5
by Fong

Posted Mar 17, 2017 on Hotels
We booked a triple room. The room is a bit small but it is very clean and has all amenities. However, we find the matresses provided are not thick enough ( can feel the coil springs inside).
Comment from Hotel Management
Mar 20, 2017 by hotel manager, Hotel Management
Thank you for your feedback ~ I will immediately reflect your feedback! Thank you ~
3 out of 5
Recommended
for Everyone
by A verified traveler from Guam, USA

Nice hotel close to shopping areas.

Posted Mar 10, 2017
Rooms kept clean. Accommodating and helpful staff. Breakfast was okay. Overall experience good.
Comment from Hotel Management
Mar 13, 2017 by Cozy hotel, Hotel Management
Hi~ Our hotel is a reasonable hotel with a small but affordable hotel. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

ดีค่ะ

Posted Feb 28, 2017
มีลิฟท์แต่ต้องยกกระเป๋าขึ้นบันไดประมาน10ขั้น อย่างอื่นดี อุปกรณ์ความสะดวกครบ
Comment from Hotel Management
Mar 2, 2017 by Cozyhotel, Hotel Management
Good morning. Thanks for the comment! There are many stairs on the first floor. However, if you press "0" on the first floor, the front desk staff will help you ~ Because the first floor is a market, you can not place the front desk on the first floor. Sorry.