Ratings based on 2,301 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from jp

Convenient location

Posted Jul 17, 2017
Check-in/out were completed very smoothly. Convenient location for shopping and spa hopping
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Posted Jul 17, 2017
Perfect location and excellent service. Highly recommend to anyone who want to stay downtown Seoul.
4 out of 5
Recommended
for Everyone
by A verified traveler from k

Beautiful on the outside and the exterior rooms

Posted Jul 15, 2017
I bought this Expedia room and was hoping it was available as advertised, with a double wing room and nonsmoking, with a double bed king. It wasn't a double bed, but I didn't complain bc what is the point? I was only booked from for night, but there were two of us which was on the note of this booking. The room smelled smoky about 50% :( which isn't good if advertising a nonsmoking room. The room was not a double wing. However it did gave a nice view of the city. Also, I was presented a wine bottle with a plate of cookies which was a nice touch yet please go according to the advertising next time and appreciate the contract. I checked in about 3-4pm so I was not checking in late at all. Wished I felt more positive and welcomed by the young male concierge who seemed aloof and non willing to really assist. I travel a lot with Expedia and always have positive experiences, especially abroad. This was only a single incident, but I was a little disappointed to be honest, since I am a VIP user of this travel company.
3 out of 5
by A verified traveler from Chicago

Posted Jul 7, 2017
Rooms are extremely small. Room service is expensive and room cleanliness is below average.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, connected to everything downtown.

Posted Jul 4, 2017
Staff was great and extremely helpful. The hotel is connected to a huge mall and access to subway system. Never had to go outside of it was raining.
5 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Best service

Posted Jul 3, 2017
Excellent service, staff very efficient and attentive. Great training!
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Clean hotel, Needs better Breakfast selection..

Posted Jun 23, 2017
Many tourists come through so a more Americanized breakfast option would be good, pancakes, eggs, bacon etc. Having noodles, rice etc all the time isn't good for tourism. The hotel itself very beautiful, very wonderful, nice and welcoming staff. ,clean hotel as well
3 out of 5
by A verified traveler

Posted Jun 19, 2017
Restroom.smell like hell.food item not much.too dry air.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Perfect Hotel, great location. Experience could not have been better!
5 out of 5
Recommended
for Everyone
by A verified traveler

Pire decadent!

Posted May 29, 2017
Cordial, elegant and clean! This is right in the middle of all your shopping and eating needs!