Ratings based on 662 Verified Reviews

3.7 out of 5
70% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great Location

Posted Jan 5, 2018
Pros: The great location
Cons: I had left it to have sheets changed every day but I don't think they were. Not the cleanest. Found a lot of dust and a missing sock on side of bed
Location: Our two tours picked us up right at the hotel and dropped us off there or very close by. When we left we took the bus to the airport., stops there
My son and I just recently visited Seoul for a few days. This hotel was in a great location right near the subway. We took the express train from airport and one transfer and we were close to the hotel when we got off the subway. As far as tour pickups they came to our hotel for both our tours. We ate the buffet breakfast there twice. It was good. I recommend this hotel as a economical hotel in a great location. We walked the area each night and found great places to eat right near the hotel not to mention the whole mall of restaurants next door.
Comment from Hotel Management
Jan 10, 2018 by yuri byun, Hotel Management
Thank you for taking time to share your feedback and I am glad to hear that you have enjoyed the stay with us. Our team is also delighted to hear the positive comments about your stay at BestWestern NewSeoul Hotel. We are constantly putting our best efforts and focusing on all our guests to enjoy every moment with us. We will look forward to welcoming you back in the near future and please do not hesitate to contact me for any further assistance. Thank you so much!
4 out of 5
Recommended
for Families
by A verified traveler from Malaysia

Good location and a clean hotel.

Posted Dec 24, 2017
Pros: Good location. Clean hotel rooms. Good n cheap food nearby . Courteous hotel staff n housekeeping .
Cons: The steps at the entrance as it is rather difficult to carry our heavy luggages up the steps into the lobby of the hotel .
Location: Many good and cheap food around . There is a big palace nearby . Lotte Mart which is the biggest supermarket is only one station away from City Hall
Hotel staff was courteous n could speak good fluent English . House keeping is diligent n always keep the hotel room clean and comfortable .The location of the hotel is strategic as the City Hall subway station is nearby . There are many eateries both local Korean food as well as western food are nearby .
Comment from Hotel Management
Dec 27, 2017 by yuri byun, Hotel Management
Thank you for taking time to share your feedback and I am glad to hear that you have enjoyed the stay with us. Our team is also delighted to hear the positive comments about your stay at BestWestern NewSeoul Hotel. We are constantly putting our best efforts and focusing on all our guests to enjoy every moment with us. We will look forward to welcoming you back in the near future and please do not hesitate to contact me for any further assistance. Thank you so much!
3 out of 5
by A verified traveler from Singapore

Great location but cheap on comfort

Posted Dec 10, 2017
Pros: The staff was helpful and prompt when help is needed.
Cons: The pillow and mattress!!! OMG...its bad.
Location: Great for people who are tired of walking and will settle for great foods nearby.
Its located at a very convenient location where everything is 20mins walkable to. The airport bus stops 3mins walk from the mainroad. The surrounding has lots of cafes which are represented at major attractions and popular places. Situated 2mins walk to a locally famous spicy octopus restaurant. Now for the rooms. We booked a family room for 4 people. Adequate space but the placement of the washbasin, toilet and bath facilities are designed strangely. The pillows are flat no matter how many you stack them up. Very uncomfortable for those who enjoy good pillows. The mattresses are too hard, good for tourist who sleeps on hard surfaces.
Comment from Hotel Management
Dec 14, 2017 by yuri byun, Hotel Management
First of all , thank you for choosing BestWestern NewSeoul Hotel as your accommodation and the precious feedback of your stay. Also, please allow me to express our sincere apologies for not being able to meet your expectations. I would like to assure you that together with my team we will continue to put effort to improve our quality of service and room. Once again, i sincerely apologize for the inconvenience caused and do hope that you will provide us with an opportunity to welcome you back to regain your confidence in our hotel. We look forward to welcoming you back soon. Thank you. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

PI'll owe is very soft, no good.

Posted Dec 9, 2017
Good location, close train line and exchange line, many different restaurant for choices.
Comment from Hotel Management
Dec 14, 2017 by yuri byun, Hotel Management
Thank you for taking time to share your feedback and I am glad to hear that you have enjoyed the stay with us. Our team is also delighted to hear the positive comments about your stay at BestWestern NewSeoul Hotel. We will look forward to welcoming you back in the near future and please do not hesitate to contact me for any further assistance. Thank you so much!
3 out of 5
by A verified traveler

Posted Nov 14, 2017
Hotel was in a good location and in generally good condition. No AC in the units due to it being in the fall/winter. room was fairly warm.
Comment from Hotel Management
Dec 14, 2017 by yuri byun, Hotel Management
First of all , thank you for choosing BestWestern NewSeoul Hotel as your accommodation and the precious feedback of your stay. Also, please allow me to express our sincere apologies for not being able to meet your expectations. I would like to assure you that together with my team we will continue to put effort to improve our quality of service and room. Once again, i sincerely apologize for the inconvenience caused and do hope that you will provide us with an opportunity to welcome you back to regain your confidence in our hotel. We look forward to welcoming you back soon. Thank you. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

nice location for the hotel

Posted Nov 9, 2017
Pros: location and service of the hotel.
Cons: the air condition has no English guide. so I got a little bit confusing to turn on.
Location: The myeongdong market, Gyeongbok-Gung, Bukchon Hanok Village, Cheonggyecheon, Deoksu-Gung. ETC.
I can walk and roam around Seoul. this hotel is located in the good area and quite a cheap price.
Comment from Hotel Management
Dec 14, 2017 by yuri byun, Hotel Management
Thank you for taking time to share your feedback and I am glad to hear that you have enjoyed the stay with us. Our team is also delighted to hear the positive comments about your stay at BestWestern NewSeoul Hotel. We are constantly putting our best efforts and focusing on all our guests to enjoy every moment with us. We will look forward to welcoming you back in the near future and please do not hesitate to contact me for any further assistance. Thank you so much!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cebu City

Nice Hotel. Close to everything in the city.

Posted Nov 8, 2017
The Hotel is very nice. We booked the room with 2 double beds and it was more than big enough for the four of us. The hotel even accommodated us for early check-in. Staff were fluent in English. Breakfast had little variety but already enough. Overall it was really good. Location is near everything and near bus and subway station. I would recommend to anyone. Thank you Best Western New Seoul Hotel for a very good accommodation for 4 nights. I had lots of hotels to choose from for similar prices and I did not regret choosing this one.
Comment from Hotel Management
Dec 14, 2017 by yuri byun, Hotel Management
Thank you for taking time to share your feedback and I am glad to hear that you have enjoyed the stay with us. Our team is also delighted to hear the positive comments about your stay at BestWestern NewSeoul Hotel. We are constantly putting our best efforts and focusing on all our guests to enjoy every moment with us. We will look forward to welcoming you back in the near future and please do not hesitate to contact me for any further assistance. Thank you so much!
4 out of 5
by Benjamin

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 3, 2017 on Hotels
4 out of 5
by Jouni

Great hotel at a central location

Posted Aug 28, 2017 on Hotels
Good hotel at a central location