Ratings based on 1,101 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Will be back

Posted Aug 11, 2017
Although the location was an disadvantage, everything else was amazing . Will definitely comeback
3 out of 5
by A verified traveler from Boston

You won't get what you pay for

Posted Jun 23, 2017
I have traveled more than the norm. So, I feel I am able to make comparisons that justifies my review. 1. Inadequate parking. Day 1. We parked our rental somewhat near the hotel in dedicated parking area (outdoors) in the summer heat. Day 2. Waited 30 minutes for a spot before the staff decided to allow everyone waiting to park in the parking tower at the foot of the hill (quite a bit of a hike to the hotel). 2. Friendly staff but not informed - friendly and courteous, and even upgraded our room. That's great, except there was emergency road construction was going on overnight; I can only assume that the crew notified the hotel, but that was not relayed to the guests. We didn't sleep well at all our first night. 3. Room The climate control was outdated and did not work well. We were feeling a little chilly and tried to adjust the temperature. It seems we had to manually switch to "heat" to stop the cool air. 4. Food We had opted for breakfast buffet inclusion. Let's just say quality definitely did not justify the price tag. Salad bar was minimal, all the sauces were on the heavy (butter/cream) side. We left feeling disappointed. We also tried the famed mango ice. Disappointing. Pool use is NOT included. 5. Service I left my charger and a headset in the room. They were nice enough to offer to send it to a local address (receiver pay for shipping). Hotel Brussels sent it free of charge to Paris when we made the same mistake their rate is a third of what Shila charges
5 out of 5
by ChingChung

I love it

Posted May 21, 2017 on Hotels
Perfect experience,you should be reservation the executive lounge access room!It's worth it‘s price~
5 out of 5
by A verified traveler

Impeccable Hotel !

Posted May 21, 2017 on Hotels
All was perfect except the paid access to the outside pool...
5 out of 5
by Calvin

I love this hotel

Posted May 3, 2017 on Hotels
Excellent service, hotel rooms are completely remodeled couple of years ago. You will not find this type of service anywhere in the US that I know of. Puts NYC hotels to complete shame in price, cleanliness, quality and service.
5 out of 5
by A verified traveler

Posted May 3, 2017 on Hotels
Especially, its services are pretty impressive. It makes me feel it thinks about customers first.
5 out of 5
by richard

Posted May 1, 2017 on Hotels
Perfect services from a customer's perspective
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Hotel

Posted Apr 26, 2017
Pros: Beautiful property
Cons: We did have a negative experience with service at the La Yeon 3 michelin stars restaurant, services at the restaurant really need more improvement!
Location: Very close to shopping areas especially with the hotel shuttle available to guests this was a plus!
Overall the hotel is beautiful and also really great and helpful staffs. I will stay at this property again if I am ever in Seoul
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong kong

Amazing hotel location with really attentive staff

Posted Apr 16, 2017
Super close to Myeongdong, and super convenient with the free hotel shuttle bus provided to myeongdong and dongdaemun. Hotel bed was super comfy, and the city view from the room was beautiful.
4 out of 5
Recommended
for Everyone
by A verified traveler from seoul

Arrogant staffs

Posted Apr 3, 2017
Staffs are rude. Especially front desk. Nice room and good facilities. Famous restraints are good. But breakfast is not good. And room windows are not able to open.