Ratings based on 435 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice hotel in a good location, mixed on service

Posted Jul 20, 2017
Pros: property, heated pool, cleanliness
Cons: service, food, add-on pricing
Location: hiking, temples, beach, caves
The hotel itself is a nice property and well kept. The pool was great for young kids and despite an odd layout (where you have to switch elevator banks or take multiple elevators to get somewhere), it pretty much works. The Hello, Kitty floor is unique and worth a detour. Hotel service is where it all falls apart. Expect your toiletries to be replaced? Unlikely. Awkwardly placed service carts in the hall? Yes. Extra towels? No. Can the server at the pool get you a drink? No, you need to visit the restaurant to have your drink poolside or call a hotel number. Is the pool slide open? Not most of the week. Interactions with staff left you wondering if they were thinking about the interest of their customers at all. Jeju is known for it's high prices, but $40 US for shaved ice? Even people who frequent the five star accommodations will be put off by these prices. Especially when they find out the food itself (both ingredients and preparation) are indistinguishable from a reliable fast food venue at the airport.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul

Great hotel, great staff, and perfect pool!

Posted Jul 11, 2017
Pros: Pool, staff, location
Cons: Sofa was little bit worn out.
Location: Just staying in the hotel will be great.
Great hotel, great staff, and perfect pool for your children. Water temperature was controlled, and during the night hours, it was warmer.
4 out of 5
Recommended
for Everyone
by A verified traveler from j

Nice resort style hotel near to teddy bear museum

Posted Apr 24, 2017
Got a room upgrade thru Expedia, nice big room. Travelled with family, a recommended hotel in Jeju.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and big like resort

Posted Apr 24, 2017
The hotel is big and luxurious. Do take note however when booked through Expedia you won't be able to enjoy the 10-20% discount in the restaurants or shops normally available for the guests
4 out of 5
by Stella So Yee

Good stay

Posted Apr 20, 2017 on Hotels
Good restaurants located within the hotel. Breakfast was excellent. Facilities were very good. Staff service was very nice & helpful. The shopping experience in the duty free inside the hotel was great. My friend loved the welcome gift (a hello kitty) from the hotel very much. Room condition was okay. Price was on the upper side.
5 out of 5
by A verified traveler

Wonderful resort

Posted Apr 15, 2017 on Hotels
The hotel is very nice, clean, good location for sightseeing etc. I went to the volcano dinner, it is expensive but very good experience indeed.
5 out of 5
Recommended
for Families
by A verified traveler

Very good stay with family

Posted Apr 3, 2017 on CheapTickets
my kids liked heon "...... momoyama , and lake plaza for brunch. we will stay next month"""...........
5 out of 5
by A verified traveler

Posted Aug 20, 2016 on Hotels
넘,편하게 쉴수있는 호텔엿어요. 뷰도 좋았고 직원들도 넘 친절하고... 룸서비스,조식다 훌륭했읍니다.
4 out of 5
Recommended
for Families
by A verified traveler

CONVENIENT

Posted Jul 13, 2016
CONVENIENT IN ACCESSING ATTRACTIONS AROUND THIS AREA.
3 out of 5
by wu from hong kong

family trip at Lotte

Posted Jul 9, 2016 on Hotels
There are a lot of tourist from China, its pretty noisy and busy. some part of the hotel is under rennovation. its almost US$300 / night which is not worthwhile