Ratings based on 509 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Nice option to rest out of the city

Posted Nov 6, 2017
Lots of things to do inside, very good option to rest , nice pool to play with your kids.
Comment from Hotel Management
Nov 7, 2017 by Seleene Pérez, Hotel Management
Dear Mr. Jerry Magwire Thank you so much for your kind comments and for taking the time to provide us with your review. We hope to be able to host you in the near future. Sincerey
3 out of 5
by A verified traveler from Toronto

Business Suite

Posted Oct 17, 2017
Check in was incredibly slow (over an hour), I received food poisoning from the hotel restaurant dinner, and guests were not allowed to bring outside food or drink on the premises. It was also very far from the airport. With that being said, the hotel grounds were beautiful and the newly renovated business rooms were spacious and comfortable.
Comment from Hotel Management
Oct 27, 2017 by Seleene Pérez, Hotel Management
Dear Karen, Receive a warm greeting from your home in the city of Queretaro. The hotel is located within a residential neighborhood and 15 minutes from downtown and very close to major industrial parks. I would like to know if you reported the food in the restaurant or on your departure in reception because we did not receive any complaints and only you comment that something went wrong. No customer reported any food comments, we are very careful with hygienic handling and it is strange what happened. Hopefully, the opportunity to return and attend to it as you deserve, we will be very aware of your requirements. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Calm and relaxing atmosphere.

Posted Sep 17, 2017
Pros: Atmosphere and friendly staff.
Cons: More food options for European and USA taste. For instance, when there are North Americans at the hotel they could offer french toasts, waffles, etc.
Good food and amenities. Friendly and helpful staff.
Comment from Hotel Management
Oct 26, 2017 by Seleene Pérez, Hotel Management
Dear Luis, Receive a cordial greeting from this your home in the Queretaro CD. We are pleased that the hotel has been to your liking and that you have enjoyed our facilities. We will gladly take into account your comment regarding having a variety of food for foreign customers, the chef will be responsible for developing new dishes. We hope to see you soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Nice family weekend hotel.

Posted Jul 14, 2017 on Orbitz
Perfect locación. The breakfast ( included in my rate) was awesome. Definitely i recommed this hotel either for business or leisure.
Comment from Hotel Management
Jul 19, 2017 by Seleene Pérez, Hotel Management
Dear Ricardo, Receive a cordial greeting from this home, thank you very much for visiting us and for taking the time to send us your comments, which are very important for all of us who work on this beautiful hacienda. Thanks for the recommendation, for us it is an honor to serve you and take care of every detail so that you are satisfied by the service. It will be a pleasure to meet you again with your family. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jun 26, 2017
It was a great experience staying in this beautiful hotel.
Comment from Hotel Management
Jun 28, 2017 by Seleene Pérez, Hotel Management
Dear Traveler, Receive a cordial greeting from this magnificent hacienda located in the Mexican highlands. We thank you for your visit and your excellent comments about your stay, it will be a pleasure to welcome you again with your family and we hope you can recommend us with your family and friends to enjoy some incredible days in this beautiful place. Come back soon to this house! Sincerely,
4 out of 5
by INGRID

Very Good

Posted Jun 20, 2017 on Hotels
Beautiful old hacienda, comfortable rooms and excellent service. We thought the breakfast brunch was a bit overpriced, but it was very good.
Comment from Hotel Management
Jun 24, 2017
Dear Ingrid, Yours faithfully, and thank you for sending us your comments, which are very valuable to all of us who work on this beautiful hacienda. We are pleased that you have enjoyed our facilities and that the staff here works as you deserve. We will take into account your comment about the cost of the Brunch, what I can tell you is that this is one of the best in town. It will be a pleasure to meet you again with your family, we are waiting for you. Sincerely,
5 out of 5
by A verified traveler

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017
Estimado anónimo : Nos es grato saber que siu estancia fue del todo placentera le esperamos nuevamente en esta su casa Hacienda Jurica
5 out of 5
Recommended
for Everyone
by A verified traveler from pp

Excellent!

Posted Jan 2, 2017
Rooms need remodelling. Other than that, terrific place and great hospitality.
Comment from Hotel Management
Jan 6, 2017 by Antonio Vargas / Rooms Division Mgr., Hotel Management
Dear Patricia Thank you very much for your comments. We will be working in that issue in order to be better each time. We hope to see you son in our Hotel.
4 out of 5
by Burgess

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Estimado Burgess Muchas gracias por tomar el tiempo de evaluarnos. Nos ayuda a seguir mejorando. Esperamos verlo de nuevo en el Hotel. Antonio Vargas / Gte. División Cuartos
5 out of 5
by A verified traveler

A bit off the beaten path

Posted Dec 26, 2016 on Hotels
Beautiful and historic place to relax
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Dear Anonymous Thank you for your comments. We hope to have you back in a near future. Regards Antonio Vargas / Rooms Division Manager