Property grounds

Reviews of Hotel Misión Grand Juriquilla

3 out of 5
Hotel Misión Grand Juriquilla
Blvd Villas Del Meson 56, Juriquilla, Querétaro, QUE

Reviews

8.2

Very Good

Rating 10 - Excellent. 462 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice and clean
Stayed 3 nights in Apr 2024

6/10 Okay

LUIS HORACIO

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was fully booked, probably they were a little short staffed. Carpets were dated, and in the room a bit dirty. Otherwise a good option.
Stayed 1 night in Mar 2024
Response from Hotel Misión Grand Juriquilla on Apr 3, 2024
Good afternoon Mr. Luis Horacio, thank you very much for his visit and for sharing his comments with us, we hope to have you back at our Hotel very soon.

4/10 Poor

Tania Citlalli, Puyallup

Traveled with family
Disliked: Amenities, property conditions & facilities
The pool is not taking care of and the bathrooms have mold
Stayed 3 nights in Mar 2024
Response from Hotel Misión Grand Juriquilla on Mar 21, 2024
Good afternoon Miss Tania, thank you very much for your visit and for sharing your comments, we are sorry that your experience was not the best, but we will work to improve those points that you mentioned. We hope you visit us again very soon

8/10 Good

Raul

Business traveler
Liked: Cleanliness, staff & service
Conveniently located
Stayed 1 night in Mar 2024
Response from Hotel Misión Grand Juriquilla on Mar 6, 2024
Good morning, we appreciate the time you take to leave us a comment and we hope to have you back at our Hotel very soon.

10/10 Excellent

irving daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Hotel Misión Grand Juriquilla on Mar 6, 2024
Thank you very much for choosing us and letting us know that everything went very well during your stay. We look forward to seeing you soon!

2/10 Terrible

Luz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super old and too basic hotel. It is way to expensive for what it offers. The bathrooms are from 70s and not even room service was available. Super bad service when asked about the breakfast included on the price… and it is announced as a 5 stars hotel… must be a joke
Stayed 1 night in Dec 2023
Response from Hotel Misión Grand Juriquilla on Jan 22, 2024
Good morning Miss Luz, we thank you for giving us a few minutes of your time by leaving us your comment and for visiting our farm. For us it is of great importance to know what your observations were when staying in our facilities. We are sorry that you did not have a good experience with us, we will take your comments into account to continue improving our services. We are at your service. Greetings

2/10 Terrible

JOSE ARMANDO, MEXICO

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Se vê que el hotel se está quedando sin presupuesto,no tiene actividades , las canchas de tenis las rentan a externos y no las puedes usar, alberca sin calefacción, pésimo gimnasio En fin muy viejo sin actualización
Stayed 2 nights in Nov 2023
Response from Hotel Misión Grand Juriquilla on Nov 22, 2023
Estimado Jose Armando, primero que nada agradecemos por el tiempo que nos brinda al dejarnos su comentario. Lamentamos sinceramente no haber cumplido con sus expectativas esta ocasión, sus observaciones son muy importantes para nosotros, las cuales haremos llegar al área correspondiente para la implementación de mejoras. Con respecto a las canchas de pickleball, para hacer uso de ellas, renta de equipo, disponibilidad y horarios es directamente con ellos ya que, a pesar de que está dentro de nuestro hotel la administración es otra. Nuevamente le agradecemos la retroalimentación y esperamos nos dé la oportunidad de servirle nuevamente.

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Misión Grand Juriquilla on Nov 22, 2023
Estimado Jose, nos enorgullece saber que cumplimos con sus expectativas al dejarnos su calificacion 10 de 10. El equipo de Misión Grand Juriquilla le agradece por habernos elegido para pasar su estancia. Esperamos tenerle de nuevo muy pronto con nosotros.

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs renovation urgently it is not clean and the food is not safe. My room was premium and the shampoo was not even working. The gym is not a gym but a delapidated room with three two broken cycles and 1 elliptical. In our case our of 12 people 4 got very sick with vomiting and diarreah. The restaurant had not bottle water either normal or sparkling. I won’t recommend anyone staying in this place until they seriously take the safety of their guests.
Response from Hotel Misión Grand Juriquilla on Nov 6, 2023
Good afternoon Mr. Francisco, we appreciate the time you take to leave us your comments, since they do not help us improve and provide you with the service you deserve.We sincerely regret the inconvenience that occurred in our hotel, however we are already working on it to improve in that sense and be able to provide you with a better service.We hope you give us the opportunity to serve you again.

10/10 Excellent

Jesus A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very spacious and beautifully decorated.
Stayed 4 nights in Oct 2023
Response from Hotel Misión Grand Juriquilla on Nov 6, 2023
Dear Jesus A., we thank you for the minutes you give us by leaving us your comment. For the Misión Grand Juriquilla team, we are pleased to know that you enjoyed your stay with us. We hope to see you soon.

4/10 Poor

Jeffrey, The Woodlands

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, old hotel falling apart. Staff don’t care.
Stayed 2 nights in Oct 2023
Response from Hotel Misión Grand Juriquilla on Nov 1, 2023
Good morning Mr. Jeffrey, we appreciate the time you take to leave us your comment. We are sorry that we have not met your expectations, but rest assured that we will take your feedback into account to improve our service and our facilities.We hope that you will give us the opportunity to return to us again and serve you as you deserve.

8/10 Good

Jesus

Traveled with family and small children
Liked: Cleanliness, amenities
Very nice building and the property is huge to go for walks. Big pool. we travelled with kids and they have a little playground but it is in really bad shape, kids were really disappointed. The restaurant is quite expensive.
Stayed 2 nights in Oct 2023
Response from Hotel Misión Grand Juriquilla on Oct 14, 2023
Good morning Mr JesusThe entire Mision Grand Juriquilla team thanks you for having spent your stay with us, in advance we appreciate the time you took to leave us your comment. We will take into account the observation that you leave us about the playground.we hope you return soon !

6/10 Okay

Rolf

Liked: Cleanliness
I liked the Ambiente. But did not like the long distance I had to walk to my room although the hotel was hardly occupied.
Stayed 2 nights in Sep 2023
Response from Hotel Misión Grand Juriquilla on Oct 13, 2023
Good afternoon Mr. RolfWe appreciate his comment and for choosing this great hacienda to stay.We hope to see you soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Misión Grand Juriquilla on Oct 6, 2023
Gracias por elegir a Hotel Mision Grand Juriquilla como su opción ¡ Lo esperamos pronto !

6/10 Okay

Sylvia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is iconic and elegant. However, I’ve asked two staff members for the bottle of wine that was promised to us by Expedia, and they haven’t followed up yet.
Stayed 1 night in Aug 2023
Response from Hotel Misión Grand Juriquilla on Oct 13, 2023
Good afternoon Miss SylviaWe appreciate his comment, we will review with our team the reason why the bottle of wine was not delivered.We hope you visit us very soon !

4/10 Poor

ESMERALDA, Aurora

Stayed 5 nights in May 2023
Response from Mary Carmen on Jul 6, 2023
Buen día!!! Srita. Esmeralda,Agradecemos sus comentarios, que nos permiten mejorar en nuestro servicio.Esperamos nos dé la oportunidad de atenderlos como se merecen en una próxima vista a ésta su casa.Cordialmente

8/10 Good

Carlos E.

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Buena opcion!!!
Buen hotel para familias, comodo y bien ubicado en juriquilla.
Stayed 1 night in May 2023

4/10 Poor

Carlos, OAKVILLE

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hotel Poor maintenance Few staff people, nothing to do about Mexican standard of service quality This chain use to be top quality now is a disgraceful
Stayed 2 nights in May 2023

10/10 Excellent

Monica Aguilar

Liked: Cleanliness
Excelente valor calidad-precio. Las áreas públicas del hotel en excelente estado y muy agradables. La habitaiucón de buen tamaño, limpia y cuidando cada detalle. Muy recomendable.
Stayed 1 night in Apr 2023

8/10 Good

Carlos E.

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Muy buena opcion
Muy buena opcion!!! Recomendado. Las galletas que ponen de cosrtesia estan buenazas!!
Stayed 2 nights in Apr 2023

8/10 Good

JAIME

Liked: Cleanliness, property conditions & facilities, room comfort
Needs improvement
The hotel is big and beautiful, unfortunately a little outdated, no phone in the room so you have to communicate by WhatsApp but the wifi is almost non existing. Bedsheets had some stains, A/C was noisy and worked only half of the time, the batteries of the remote were dead and even when we asked they were never replaced. There was a smell of n the room which we thought was because of the carpet. Food was good.
Stayed 8 nights in Mar 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Mar 2023

4/10 Poor

Luis Omar

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Bad service, no telephone to call the frint desk, broken tv signal with two kids, restaurant full with visitors ans guest just waiting....
Stayed 1 night in Mar 2023
Response from Hotel Misión Grand Juriquilla on Mar 22, 2023
Thank you very much for your visit and for sharing your comments with us, I am sorry for the inconveniences during your stay, we will immediately follow up on them so that they do not happen again.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Está supersucio el hotel. No tienen servicio a cuartos. Nos dieron un cuarto que apestaba a cigarro.
Stayed 2 nights in Feb 2023
Response from Hoteles Misión Grand Juriquilla on Mar 16, 2023
Agradezco de antemano sus comentarios, los cuales son muy importantes para nosotros.El tema de la limpieza de habitaciones ya fue revisada con la ama de llaves, recalcando la importancia de limpiar y revisar las habitaciones en cuanto a los estándares que tenemos.

4/10 Poor

Gustavo

Business traveler
Liked: Cleanliness, staff & service, amenities
Wi-fi issues, it’s not reliable for business trips. No fridge in rooms be prepared to waste food (delicious)
Stayed 3 nights in Jan 2023

4/10 Poor

Noe, Fremont

Traveled with family and small children
Disliked: Staff & service
When I checked in I asked about my bottle of wine, the attendant said “yes, you will get a bottle of wine” and he said no more. I assumed the bottle would be waiting for me in my room. We made it to the room and no bottle. Every day we stayed there was no bottle and no one mentioned anything about it. At check out I asked if I was going to get my bottle of wine. The attendant said “You were supposed to get it at the restaurant.” We ate at the restaurant 3 times, yet no one said a thing about my free wine bottle! So, I asked the attendant if I could get the bottle to take with me. He gave me a weird look and said “sure.” I asked him that while I went to get the car, if he could give the bottle to my family who were in the lobby. He said “sure.” I went to get the car and it took me about 10 minutes to make it back to the lobby, only to find out there was no bottle yet. I went to the attendant again and asked him where was the bottle. He said they were checking with the restaurant. So, I stepped back from the front desk and waited for another 15 minutes. I could see there was nothing happening. I went to ask again and he said they were working on it. I said I would wait 5 more minutes and if they didn’t bring the bottle I would leave upset and disappointed. 10 more minutes went by and there was no bottle. I left the hotel very upset and disappointed. I spent over $1000 in lodging and food…couldn’t they just give a stupid $10 bottle of wine? It’s so dumb!

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. Restaurants within walking distance, and great staff.
Stayed 3 nights in Dec 2022

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran lugar para hospedarse
Stayed 3 nights in Sep 2022

6/10 Okay

Guillermo

Traveled with family
Liked: Staff & service
It's not well maintained And I didn't receive my wine bootle
Stayed 1 night in Aug 2022

8/10 Good

Gerardo

Stayed 2 nights in Aug 2022

10/10 Excellent

Hector

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was supposed to be open at 8am. However at 8 the staff was just starting to clean it up. We ended up swimming anyway as we were leaving the same day and the staff let us do it howe9it was not pleasant to swim when the pool was not completely cleaned.
Stayed 1 night in Jul 2022

2/10 Terrible

MARTIN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing looks old and dirty. Vomit on the carpet on my way to my room. Next day, still there.
Stayed 1 night in May 2022

8/10 Good

Fabio

Stayed 3 nights in May 2022

10/10 Excellent

Jose

Stayed 1 night in May 2022

8/10 Good

Alejandro

Stayed 5 nights in Apr 2022

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent overall
Stayed 1 night in Mar 2022

10/10 Excellent

Irma B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Stayed 1 night in Mar 2022

8/10 Good

Jose Luis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just OK.
Stayed 1 night in Jan 2022

2/10 Terrible

Ana

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs maintenance
Stayed 1 night in Jan 2022

8/10 Good

younjun

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Mauricio, Mexico City

Liked: Amenities, property conditions & facilities
Nice Hacienda style, great for relaxing weekend or corporate event. Has large green areas, swimming pool, nightlife and great restaurant for breakfast
Stayed 1 night in Dec 2021

10/10 Excellent

Silvia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Like everything about the property except for the towels in my bathroom.
Stayed 2 nights in Nov 2021

6/10 Okay

Victor, Weston

Traveled with family
Liked: Cleanliness
Disliked: Amenities
It is old. Not many amenities. Pool is very cold.
Stayed 1 night in Nov 2021

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Otthonyel Alburquerque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was cold
Stayed 3 nights in Oct 2021

6/10 Okay

adriana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
This place has fleas. Fleas in the bed! In that we were not the only guests that complained, we checked out after our second night. The hotel refused to refund us for the remainder of our reservation (3 nights). Overall, the rooms are in a state of general neglect. You will not want to go barefoot in these rooms. The carpets are dirty and in undeniable need of replacement.
Stayed 6 nights in Mar 2021

10/10 Excellent

Anakaren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambiance!
Hotel restaurant, room service and wifi was great! Rooms are a bit outdated but if you’re spending your time out you should be just fine! Staff was attentive and we also had a great outside patio and great pool area. Covid restrictions are still in place but lots to do just within the premises!
Stayed 4 nights in Apr 2021

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021