Ratings based on 3,031 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Great pool, amazing beach, great place for a vaca!

Posted Oct 18, 2017
Truely paradise go there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Oct 18, 2017 by Hotel Manager, Hotel Management
Aloha and thank you for your 5-star review! We're thrilled you had such an amazing stay and look forward to welcoming you back! Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice,Clean,Very friendly people.

Posted Oct 16, 2017
Nice,Clean,Very friendly people,close to beach,beautiful palm three,Clean beach,we back again this place!
Comment from Hotel Management
Oct 16, 2017 by Hotel Manager, Hotel Management
Aloha and thank you for your 5-star review, Natalia! We're thrilled you enjoyed your stay and that you liked our beautiful surroundings. We're glad to hear that you will be back to visit us again. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Very nice resort

Posted Oct 16, 2017
We stayed at the Hyatt for our honeymoon on Maui. This was the ideal resort for us. The hotel was clean and nicely decorated. The room was spacious. We loved the beach and the pool. The staff was friendly and very helpful with recommendations for activities on the island. We used concierge service for booking reservations for a dinner cruise and they were very helpful by discussing options and assisting us in placing the reservation. We had a "resort view" room and didn't expect much of a view from the balcony, but our view was actually very nice as we had a nice view of the mountain! We enjoyed eating breakfast on the balcony and watching the sunrise over the mountain. The food in all the restaurants was really good! It's a bit pricey but the portions are large! Japengo was fantastic! You can use valet parking for $30 per day or self-parking for $20 per day. We were a bit disappointed that we had to pay so much for parking considering we were already being charged $30 per day for the resort fees. We felt like parking should have been included. So if you get a rental car, keep in mind that you will be paying at least $50 per day ($30 resort fee + $20 self-parking) on top of the cost for the room per night! Overall, we did enjoy our stay at this hotel and we would recommend it to a friend.
Comment from Hotel Management
Oct 16, 2017 by Hotel Manager, Hotel Management
Aloha Kat and thank you for your 5-star review. We're honored you chose to celebrate your honeymoon with us and it's wonderful to hear that you enjoyed the beautiful mountain views from your guest room. We're so glad our staff were helpful in assisting with your activities, we're delighted you liked our food. We've shared your comment regarding the parking fee with our management team. Thank you for taking the time to share your thoughts with us. We hope you'll come and stay with us again. Mahalo.
3 out of 5
by A verified traveler from Northern NJ

It's not 100% clear whats going to be billed

Posted Oct 15, 2017
There was nothing on expedia page regarding a 20.00 per day parking fee and 10.00 per day microwave charge. What was clear was tax and amenities charge which I was charged seems like the hotel is a little money hungry also the hotel needs upgrading and the beds were very uncomfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Pools.

Posted Oct 14, 2017
Lots of options for pools/beaches. Great to be on the Beach Walk, close to shopping.
Comment from Hotel Management
Oct 16, 2017 by Hotel Manager, Hotel Management
Thank you for reviewing your recent stay. We're delighted you enjoyed your stay and that you liked our many options for pools and the easy access to the beach. We hope you'll come back and visit us again soon, Mahalo.
3 out of 5
by A verified traveler from albuquerque

HAVE STAYED IN BETTER PLACES....

Posted Oct 14, 2017
Pros: On the beach
Cons: Start with service ................rooms, etc
Location: nicely located
Pleasant room.............regularly room was not made up on time. complained to front desk. Next day results...........following days same al;ways behind problem...late service missing items...coffee towels missing ran down service staff etc. SIMPLY OVER REGULATED... start with swim towels. Total approached to public needs to be looked at. Start trying parking with a handi cap person. 4 stalls available In the states you would be under scrutiny.
Comment from Hotel Management
Oct 16, 2017 by Hotel Manager, Hotel Management
Aloha and thank you for reviewing your stay, Bob. We're glad you enjoyed our location and the beach. We're sorry to hear we did not live up to all of your expectations. We have shared your comments with our management team and they will take it to heart. We hope you'll come back and stay with us again. Mahalo.
3 out of 5
by A verified traveler

room we were given too far from everything!!

Posted Oct 14, 2017
Attacked by the time share people for Hyatt when going to room each time.
Comment from Hotel Management
Oct 16, 2017 by Hotel Manager, Hotel Management
Aloha and thank you for your valuable feedback. We're sorry to hear that you felt you guest room was too far from the resort amenities. We have shared your comment regarding the Timeshare staff with our hotel management. Thank you for bringing it to our attention. In the future, if there is ever anything we can to do improve your stay, please let us know right away. We relish the opportunity to satisfy our guests while they are still with us. Mahalo.
4 out of 5
by A verified traveler

Beautiful grounds but very crowded.

Posted Oct 14, 2017
The grounds of the resort were lovely but if you go for poolside relaxation be prepared to claim a lounge chair by 6AM. Very crowded. The resort also had a beach reconstruction going on with limited entry points (long walk) to access the beach. Also small beach. Walked down past several resorts for better beach. For the money, crowdedness of resort, and lack of beach access, I would look elsewhere next time.
Comment from Hotel Management
Oct 16, 2017 by Hotel Manager, Hotel Management
Aloha and thank you for your review. We're delighted you enjoyed your stay overall and that you found our grounds beautiful. Your feedback is very important to us as we strive to improve with each and every stay. We're sorry to hear we did not exceed all of your expectations during your stay and your comments have been shared with the management staff. We hope you'll consider visiting us again and allow us another opportunity to really "wow" you. Mahalo.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Great hotel, great location

Posted Oct 13, 2017
My wife and I were here for our honeymoon. We had an amazing time. All the staff were super nice and helpful. Make sure you visit bartenders kiki and Candice at umalu bar/restaurant by the pool. We will definitely come back to this resort.
Comment from Hotel Management
Oct 16, 2017 by Hotel Manager, Hotel Management
Aloha and thank you for your 5-star review, Gabriel. We're honored you chose to celebrate your honeymoon with us, and we're thrilled you had an amazing time. We hope you'll come back and visit us again soon. Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Posted Oct 12, 2017
Pros: Location, location, location. The facilities, food, drinks, bartenders, wait staff and most all of the staff.
Cons: The only thing that kept this vacation from being perfect was one rude worker handing out towels early one morning at the pool.
This was a great vacation and it had everything to do with the property and the staff at the Hyatt Maui. Thank you everyone, our family will be back.
Comment from Hotel Management
Oct 13, 2017 by Hotel Manager, Hotel Management
Aloha and thank you for your 5-star review, Brian! We're thrilled you had a great vacation and that our staff made you feel welcomed. We look forward to welcoming you family back! Mahalo