Ratings based on 2,496 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Room renovations with jackhammers!

Posted Nov 17, 2017
Very poor experience! Loud! Bathtub did not drain. Toilet had to be repaired! Tiny barhroom!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2017
Place is very outdated, but in convenient location. Breakfast buffet not worth the $ at all.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Great experience.

Posted Nov 13, 2017
Walking along the Kaanapali strip we were able to see all of the other resorts and sort of compare/contrast with Kaanapali Beach Hotel. KBH appeared to us to be the most relaxed and peaceful of all of them. The others appeared to have more American "flare" (fancier pools, Starbucks in the hotel, etc.). But KBH offered what appeared to us to be a more authentic Hawaiian cultural experience. We also loved the location just south of Black Rock. The snorkeling there was spectacular and the beach was a treasure. Would likely stay at KBH again next time we vacation in Maui.
Comment from Hotel Management
Nov 14, 2017 by Manager at KBH, Hotel Management
Mahalo for your comments and sharing your feedback. We are thrilled that you enjoyed your stay and the Aloha of our hotel. We are proud to be known as the "Most Hawaiian Hotel" and we want all our guests to feel they are part of our KBH 'ohana (family). We look forward to welcoming you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Can't beat the location

Posted Nov 12, 2017
What the Kaanapali Beach Hotel lacks in modern amenities and decor, it makes up for in charm, comfort and excellent customer service. And the location is perfect.
Comment from Hotel Management
Nov 14, 2017 by Manager at KBH, Hotel Management
Mahalo for taking a moment to share your comments. We are delighted to hear you enjoyed your stay at our hotel as well as our premier location right on beautiful Ka’anapali Beach. We pride ourselves on value and our goal is to make your vacation a lifelong memory full of Aloha.
4 out of 5
Recommended
for Everyone
by A verified traveler from World Traveler

Old School Hawaiin Hotel

Posted Nov 8, 2017
Nice old school Hawaiin hotel. Staff are very nice. Good swimmimg beach. Close to bars & restaurants. Doing some renovation - you may want to ask for room that is not close to construction. No resort fee! Twelve bucks a night for parking. Kaanapali is best if you are going to stay in the resort area - long way from the rest of the island with bad traffic,
Comment from Hotel Management
Nov 11, 2017 by Manager at KBH, Hotel Management
Mahalo for sharing your comments. We are thrilled that you enjoyed your stay and the Aloha of our hotel. We pride ourselves on value and want our guests to consider us their Hawaiian home-away-from-home. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Excellent Hotel & Amazing Staff

Posted Nov 7, 2017
We had a few wrinkles upon arrival, but they were quickly ironed out by the manager Mike. The remainder of our stay was simply wonderful!!! We will definitely be returning & will tell everyone about our experiences in beautiful Maui at the KBH!!!!
5 out of 5
Recommended
for Families
by A verified traveler

Nice staff, warm welcome and Hawaiian traditions

Posted Nov 6, 2017
Pros: Staff Organized activities Garden area
Cons: Tiki Terrace, the hotel restaurant, has a show every night. It is nice if you take part in it but a bit loud till 9pm for some rooms close to entrance
Location: Beach Golf Restaurants and shops Snorkeling
Great experience at family-oriented Ka'anapali Beach hotel. In particular our 7-year old daughter really enjoyed taking part in Hawaiian traditional activities such as flower Lei making, Ukulele lesson, Hawaiian trumpet making and introduction to Hula dancing. The staff was very welcoming starting with a breakfast buffet and presentation by the concierge staff and continuing with Gayle and her colleagues running the traditional Hawaiian activities for kids and adults. It is a 3min walk from the Whaler's Village with restaurant, shops and a play structure for kids. As one would imagine the beach is really nice too with a section right next to Black Rock, which provides snorkeling and rock jumping opportunities.
Comment from Hotel Management
Nov 11, 2017 by Manager at KBH, Hotel Management
Mahalo for taking a moment to share your experience. We are delighted to hear you enjoyed your stay at our hotel and our prime location on Ka'anapali Beach. We welcome all our guests as part of our KBH 'ohana and our goal is to make your vacation a lifelong memory full of Aloha!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawthorne, CA

Quick Getaway

Posted Nov 6, 2017
My best friend and I stayed at this hotel and it was great, had a wonderful experience with the staff. Everyone is friendly and helpful. Great views, nice place to getaway and relax. Highly recommend to anyone wanting peace and quiet.
Comment from Hotel Management
Nov 15, 2017 by Manager at KBH, Hotel Management
Mahalo for choosing Ka’anapali Beach Hotel. We strive to make our guests happy and appreciate your kind feedback. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mariposa CA

PURE HEAVEN

Posted Nov 5, 2017
Perfect room accommodations, grounds, walking distance to shopping and restaurants. Every staff member was diligent in their job. The hotel has done an awesome job with personnel. It was a pleasure for the experience.
Comment from Hotel Management
Nov 11, 2017 by Manager at KBH, Hotel Management
Mahalo for your comments and positive feedback. We are thrilled that you enjoyed your stay and the Aloha of our hotel. Our goal is to make your vacation a lifelong memory full of Aloha and we look forward to welcoming you back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ninth Island- LV

awesome staff

Posted Nov 3, 2017
Pros: staff, beach and views
Cons: accommodations
Location: really need two lane highways, would alleviate so much traffic . I was there for work and always on the clock
Front desk, bell, and valet staff all provided exceptional service and exuded genuine happiness. Could not have asked for a warmer welcome. James at the restaurant was very pleasant and attentive. the staff definitely makes this place a place worth returning....that and the view
Comment from Hotel Management
Nov 4, 2017 by Manager at KBH, Hotel Management
Mahalo for taking a moment to share your experience. We appreciate your kind comments regarding the Aloha of our staff and the beautiful location of our hotel. The traffic on West Maui is a challenge for visitors and residents alike. We hope you will stay with us again when you are not working and can relax and thoroughly enjoy the Aloha of our hotel!