Nice hotel, disorganised restaurant staff
Posted Aug 25, 2013
We had a family 10 day stay at the Romanos. It was awful, the service in the restaurants really wasn't what you would expect in a Luxury rated hotel. Dinner would cost between 300 to 400 euros. people were walking out due to such bad service. The staff really looked lost and bewildered, as if it was there first night. We met the deputy manager of food and beverage who totally agreed that further training was needed, he said that many people were disappointed with the restaurant service. It was a real shame as the building is beautiful, we started to dread going to dinner. We hired a car, fantastic restaurants close by, great service friendly staff and by far a better meal at a fraction of the cost. Even upon checking out, the receptionist totally agreed with the poor service at their restaurants, and she said it was something they couldn't seem to get right, as she handed us our extortionate bill for second class service.... Oh dear!