Ratings based on 378 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by fatima from Valparaiso

VERY Unprofessional Staff

Posted Mar 8, 2016 on Hotels
Lets see where should I start! Upon checking in at 3pm the lady informed me that my suite & room was not ready nor was it cleaned because two housekeeping staff quit today! The front desk hostess appeared very frustrated...she than went on to tell me that suite that I reserved King suite with balcony was not available...after 35 minutes of going back and forth I finally settled for just another suite. It took us well over 45 minutes to hour just to get checked in. I asked which direction was the elevator! I was than informed that there was no elevator. Which was never mentioned nowhere on their website. So as myself and daughter begin to take turns logging our luggage up the stairs. Which took each of us 3 to 4 trips. My daughter double room reaped from the smell of marijuana. I immediately return back down to the front desk and inform the front desk clerk of this. She and housekeeping lady began LOUDLY discussing how the people that was in the room down from my daughter double room was smoking weed and how the housekeeper found ashes and blunt wrap all over the bathroom floor. The front desk lady advise housekeeping lady to go take pictures on her cell phone so that she could charge the tenants occupying that room $200.00 smoking fee. In the meantime the front desk lady did nothing to address my concerns about smelling this loud foul odor. I could go on about the bad services and unprofessionalism.
3 out of 5
by A verified traveler

Second stay

Posted Mar 7, 2016
Pros: Easy access to parking and rooms, free breakfast, comfortable bed.
Cons: More awareness of staff of what is going on in rooms and hallways.
Location: Firekeepers Casino is 5 miles away, not much else to do.
This is the second time I stayed at this property. The first time was more pleasant however I had a much more comfortable sleeping experience the second time with a softer mattress. It seemed very noisy on the second stay where the first stay seemed quiet. There was a lot of banging and noise coming from somewhere and I noticed a couple of the rooms sounded like there was a party going on in them. I think there were many more people in the rooms than hotel staff was aware of. The staff were not as friendly as on the first stay. It was almost like staying at a totally different hotel the second time around. Still it is a clean place to stay with convenient parking and free breakfast.
5 out of 5
by A verified traveler from Chicago

Posted Mar 3, 2016
Quick 1-day trip. Great staff and great jacuzzi tub in-room
5 out of 5
by A verified traveler

Posted Mar 2, 2016
Staff is fantastic. Hotel is older so it shows some signs of wear, but overall enjoyed my week long stay here.
4 out of 5
by A verified traveler

Friendly staff, very clean, updated and nice hotel

Posted Feb 29, 2016
We were very pleased with our experience there. The only thing that was a but disappointing was the bed was not really comfy a bit too firm of mattress. Other than that no complaints, a very nice comfortable place to stay.
2 out of 5
by A verified traveler

no elevator and a little grungy

Posted Feb 28, 2016 on Hotels
There is no elevator...everything is out of date and very run down.
5 out of 5
by linda from Mattoon IL

Short trip away with family

Posted Feb 23, 2016 on Hotels
Friendly staff, excellent service and a wonderful pool area. Perfect stay for a short visit with family
4 out of 5
by A verified traveler from Birmingham, Mi

Great Value

Posted Feb 4, 2016
The rooms were clean. The beds were very comfortable. The hotel staff was exceptional, they went above and beyond my expectations. The staff gave me maps of the city and told me about great restaurants and bars to check out.
5 out of 5
by Tom

Will stay here again

Posted Jan 30, 2016 on Hotels
Very friendly staff. Great breakfast
1 out of 5
by A verified traveler

Poor

Posted Jan 12, 2016 on Hotels
It's a place I'd never return