Indoor pool

Reviews of Best Western Plus Kalamazoo Suites

2.5 out of 5
Best Western Plus Kalamazoo Suites
2575 S 11th Street, Kalamazoo, MI

Reviews

8.0

Very Good

Rating 10 - Excellent. 409 out of 1003 reviews" "
Rating 8 - Good. 322 out of 1003 reviews" "
Rating 6 - Okay. 133 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 66 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Peter, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite hotel when passing through Kalamazoo. Rooms are clean and well maintained. Staff are friendly and helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Peter,We're thrilled to hear that you enjoyed your stay with us and found our rooms clean and well-maintained. Our team always strives to provide excellent service to all our guests. Your kind words will be shared with our staff to motivate them further.

10/10 Excellent

Nora

Traveled with family
Nice property, great amenities, friendly staff. Amazing city!
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Nora,We are delighted to hear that you enjoyed our property, amenities, and friendly staff during your stay. We agree, our city is truly amazing! Should you have any further feedback or need assistance, please don't hesitate to reach out to the hotel management directly.

8/10 Good

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and comfortable. Suggest breakfast includes meat alternatives to only pork products - turkey sausage, for example.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Michael,Thank you for your feedback on our clean and comfortable rooms. We appreciate your suggestion for breakfast options and will pass it along to our team for their consideration. Your input is valuable to us in enhancing our guests' experience.

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, staff & service
There was a lot of noise at 2.30 am till 4.30 am. Although management was given notice about the need for gluten free food at breakfast , it was not catered for, not even gluten free bread. The lady on kitchen duty was helpful and made some scrambled eggs, which was nice of her. She hadnot been informed. Also a little disappointing that plates and cutlery were plastic as it is billed as a 4 star hotel. Staff were polite and helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Julie, I apologize for the inconvenience caused by the noise disturbance during your stay. We appreciate your feedback regarding the gluten-free options and will use this to improve our services. We're glad to hear that our kitchen staff could assist with your breakfast request. Your comments on the plastic cutlery will be shared with the management team for review. Thank you for recognizing the polite and helpful nature of our staff.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My brother and i stayed here for the weekend fir comic con and it was 10 minutes from downtown !
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Jessica,We are thrilled to hear that our convenient location met your needs for attending Comic Con downtown! If you have any further feedback on your stay, please feel free to reach out to our management team.

10/10 Excellent

Duncan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Duncan,We're pleased to hear you found our hotel to your liking. Your feedback is appreciated. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the bed comfortable. The shower head was substandard but other than that everything was very nice. Breakfast provided multiple options. Pool and hot tub were very good.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Derek,We appreciate your feedback and are pleased to hear you enjoyed the room comfort and breakfast selection during your stay. Your comments regarding the shower head have been noted for our continuous improvement. We are glad you were able to take advantage of our pool and hot tub facilities. Thank you for sharing your experience with us.

2/10 Terrible

Tanner

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The beds had imprints on them so you were separated in the middle because of how old and worn down they were
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Tanner, We appreciate your feedback on the condition of our beds and apologize for any inconvenience this may have caused during your stay. We strive to continuously enhance our guests' experience and will address this matter with our team for further evaluation and improvement. Your comments are valuable to us as we aim to uphold the quality of our accommodations to meet our guests' expectations.

2/10 Terrible

Linda

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO one at counter for check in took 20 minutes an several times ringing a dysfunctional bell before a guy showed up to wait on us very unfriendly think we woke him up from somewhere , cob webs in the room, all hotels we’ve stayed at breakfast is served from 5:30-10al this place is 7-8am , you can hear the traffic in 131 not a sound proof place
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Linda,We apologize for any inconvenience during your stay. We appreciate your feedback and will address these concerns internally. Our breakfast hours are typically from 7-8 am to accommodate all guests' schedules. Thank you for bringing these issues to our attention.

10/10 Excellent

Deborah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed there many, many times! Love the rooms! Friendly staff. Highly recommend!
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Deborah,We're thrilled to hear about your consistent positive experiences with us and your kind words about our rooms and staff! Your recommendation means a lot to us. If you have any upcoming stays planned, feel free to reach out as we'd love to welcome you back.

2/10 Terrible

Rachel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a room and eventually another room for my family we had a few friends to come swim in the pool they were not overnight guest the manager on hand was very unpolite
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Rachel, We apologize for any inconvenience you experienced during your stay. Our policies require all pool guests to be registered for safety and security reasons. We appreciate your understanding and hope your next visit will be more enjoyable.

10/10 Excellent

Terry

My only problem was that they ran out of towels. They should have been more prepared
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Terry,We apologize for the inconvenience caused by the lack of towels during your stay. We appreciate your feedback and will address this with our team to ensure better preparedness in the future. Your comments help us improve our services for all guests.

10/10 Excellent

Valerie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was convenient and affordable for our stay
Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Valerie,We are delighted to hear that you found our hotel convenient and affordable for your stay. We strive to provide excellent value for our guests. Should you have any feedback or suggestions for improvement, please feel free to reach out to us directly.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Christopher,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Michael,We're thrilled to hear you had a fantastic stay with us! Our team looks forward to welcoming you back soon for another amazing experience.

8/10 Good

Nickolette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, everything seemed clean, and room was spacious. We had a pleasant stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Nickolette,We are delighted to hear that you found our staff friendly, the hotel clean, and your room spacious during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another pleasant experience.

10/10 Excellent

Yonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Yonathan,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again

10/10 Excellent

Cody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big pool was nice hot tub a little small but decent priced as well.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Cody,We're thrilled to hear you enjoyed our spacious rooms and relaxing pool area during your stay with us. Your feedback on the hot tub size is noted, and we appreciate your comments on our pricing. We hope to welcome you back for another pleasant experience soon.

10/10 Excellent

Serenity, Tonawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet with a nice indoor pool and hot tub. It was conveniently located by shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Serenity,We're glad to hear that you enjoyed our quiet property with its indoor pool and hot tub. It's great that our location near shopping and restaurants was convenient for you. We hope you had a pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

PATRICK, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Another great stay as I’ve stayed here several times when visiting family in Kalamazoo. Lena was very friendly/helpful upon check-in. Looking forward to my next visit!
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello PATRICK,Thank you for choosing to stay with us again during your visits to Kalamazoo! We truly appreciate your loyalty. We're delighted to hear that Lena provided you with friendly and helpful service during your check-in. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a great price
Stayed 1 night in Jan 2024
Response from Manager on Feb 15, 2024
Hello Frank,Thank you for sharing your positive experience with us! We are delighted to hear that you had a great stay at our hotel and found our prices to be reasonable. We strive to provide excellent value for our guests. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

neiman

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 14, 2024
Hello neiman,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Kristi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room was clean and the bed was comfortable and hotel was quiet.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Kristi,Thank you for your feedback! We are delighted to hear that you found our rooms clean and the bed comfortable. As for the peaceful ambiance, we strive to provide a tranquil environment for our guests. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and kind. It was the best experience I’ve had in a long time traveling to Michigan. I will be making my reservation here from now on. I give them the highest rating for everything. Thank you for a relaxing experience. :)
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Anne,Thank you so much for your kind words! We're thrilled to hear that our staff made your stay enjoyable and that you had the best experience while traveling to Michigan. It's our goal to provide helpful and kind service to all our guests. We appreciate your support and look forward to welcoming you back for your future reservations.

6/10 Okay

Karin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Karin, We appreciate you choosing our hotel for your stay with us. If you have any specific feedback about your experience, we encourage you to reach out to our hotel directly so that we can address any concerns you may have had. We value your input and hope to have the opportunity to improve upon your next visit.

10/10 Excellent

Amber

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the room was nice and the staff very friendly.
Stayed 3 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Amber,Thank you for your positive feedback! We are delighted to hear that you found our hotel clean and enjoyed the nice room. Our staff takes pride in providing excellent service and will be thrilled to know they made a positive impression on you. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello David,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests, and we're glad we met your expectations. If you have any further suggestions or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, definitely will return
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Jordan,Thank you for your kind words about our hotel! We're thrilled to hear that you had a pleasant stay and that you plan on returning. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Wyatt

Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Wyatt,We're glad to hear that you enjoyed your stay with us! If you have any specific feedback or suggestions, please feel free to reach out to us directly. We truly value your opinion and look forward to welcoming you back in the future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast of any other hotel I've stayed in.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 23, 2024
Hello Terry,Thank you for your kind feedback regarding our breakfast. We're delighted to hear that you enjoyed it. Our team works hard to provide a delicious and satisfying start to the day for our guests. We hope to welcome you back for another fantastic breakfast in the future.

6/10 Okay

Heaven

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Heaven, We appreciate you taking the time to rate your recent stay at our hotel. Should you have any specific feedback or concerns about your experience, we kindly encourage you to reach out to us directly. We value all guest feedback and aim to continuously improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

Melissa

Stayed 4 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Melissa, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Rhonda Kaye

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room suite was set up comfortably. Livingroom outlet/lamp not working and kitchen light missing fixture. Lobby floors were wet and slippery. Handicapped access was not shoveled or plowed well. Staff was friendly and helpful. On my return to list of places to stay! Thank you
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Rhonda Kaye, Thank you for choosing to stay with us and for taking the time to provide feedback. We appreciate your kind words about our comfortable room suite and friendly staff. We apologize for any inconvenience caused by the issues you encountered and have taken note of your concerns for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

AnnMarie

Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello AnnMarie,We are delighted to hear that you had a wonderful stay with us! It was our pleasure to provide you with exceptional service and accommodations. Should you have any further feedback or need any assistance, please do not hesitate to reach out to us directly. We hope to welcome you back for another fantastic stay in the future.

10/10 Excellent

Frank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello Frank,Thank you for choosing our hotel for your stay! Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Again thank you so much, waiting to serve you again!

6/10 Okay

Melissa

Stayed 3 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Melissa,We apologize if there were any areas where we fell short of your expectations during your stay. Next time, please feel free to reach out to our team directly so that we have the opportunity to address any issues you may have encountered. We hope to have another chance to provide you with a better experience in the future.

6/10 Okay

Kirsten

Business traveler
Disliked: Staff & service
Stayed 6 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Kirsten,We appreciate you choosing our hotel for your stay. We always strive to provide a memorable experience for our guests. If you have any feedback or concerns, we kindly encourage you to reach out to us directly. Your feedback is important to us as we continuously work towards improving our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff kids had fun
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Alexis,Thank you for sharing your feedback! We're glad to hear that our staff provided excellent service and that your kids had a great time. We appreciate your kind words and hope to welcome you back for another fun-filled experience in the future.

6/10 Okay

Rodney

Stayed 2 nights in Dec 2023
Response from Manager on Jan 4, 2024
Hello Rodney, We apologize for any inconvenience you may have experienced during your stay. If there is anything specific you would like to share with us, please contact our hotel directly so we may address your concerns. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Trisha

Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Trisha,We're delighted to hear that you had a wonderful experience during your stay with us! It was our pleasure to provide you with excellent service and a comfortable stay. We look forward to welcoming you back in the future!

6/10 Okay

Patricia

Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Patricia,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Staff was pleasant. Floor was quiet. Room was comfortable and clean. Right off 131 also so there is nice ease of access.
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Dear Guest,Thank you for taking the time to share your positive experience. We truly appreciate your kind words about our pleasant staff, clean rooms, and quiet atmosphere. It's great to hear that our convenient location near 131 provided you with ease of access. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Dwight

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Dwight,Thank you for choosing to stay with us! We're thrilled to hear that you had a fantastic experience during your time at our hotel. We appreciate your valuable feedback and look forward to welcoming you back in the future.

10/10 Excellent

Tricia A

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Tricia A,We are delighted to receive your perfect rating! We hope you had a wonderful stay with us and that our hotel met all your expectations. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Tiffany,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a perfect experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

JUAN CARLOS

Business traveler
Liked: Amenities
Great
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello JUAN CARLOS,to hear that you had a positive experience during your stay at our hotel! We appreciate your kind words and are thrilled that you enjoyed your time with us. It means a lot to our team to receive such positive feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Steve,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had such a positive experience with us. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alright I guess.
Everything was…alright. The room was adequate…very big, lots of floor space. The shower was not in the best shape. Breakfast was the part that wasn’t up to my expectations. Waffle mix seemed old (only a little in there), waffle makers weren’t on (hence my peering into the waffle mix), oatmeal was separated (not hot I guess, a bunch of water floating on top). Apple juice was watered down (I’m not an apple juice drinker, but with 2 kids wanting waffles, oatmeal and apple juice, we decided to eat elsewhere).
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Benjamin, Thank you for sharing your feedback with us. We appreciate your comments about the spaciousness of our rooms. We apologize for any inconvenience you experienced with the shower, and we will address this with our maintenance team. We're sorry to hear that our breakfast did not meet your expectations. We appreciate your feedback regarding the waffle mix, oatmeal, and apple juice and will share it with our food and beverage team for improvement. We hope you consider staying with us again in the future for an enhanced experience.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Keith,Thank you for choosing our hotel for your stay. We're glad you had a positive experience overall. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future for an even better stay.

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean property in a convenient location. Check in was quick, staff was lovely, and the room was wonderful. My only complaint is that the elevator was wet due to people walking barefoot after using the pool, but that may not be the hotel's fault, but rather the customers. Overall great stay!
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Dayna, Thank you for your kind words and for choosing our hotel. We're delighted to hear that you enjoyed our clean property, convenient location, quick check-in, friendly staff, and wonderful room. We apologize for any inconvenience caused by the wet elevator, as it may have been due to guests not following proper pool etiquette. We appreciate your understanding and hope to welcome you back for another great stay in the future!