Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
69% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

overall

Posted Aug 28, 2016
Pros: location
The pack and play (crib) that they provided smelled HORRIBLE!
3 out of 5
by A verified traveler

Miserable night

Posted Aug 15, 2016
Pros: It was in Kalamazoo
Cons: Everything
Location: Convenient
Lobby very hot and humid, no air conditioning and smelled damp. First room TV didn't work. Next room, hot, damp, smelled like wet carpet; nightstand table sticky, one faucet dripped all night, another faucet leaked on counter when used. Forgot something in hotel room and hotel denied finding anything. Continue to call and check daily but they say they don't have it. No "to go" containers for a breakfast item, no juice glasses. Would not recommend this hotel, even though I have stayed at a number of country inn and suites, this was not a good one.
1 out of 5
by A verified traveler from Cape Girardeau, MO

I was not impressed at all I was expecting better

Posted Aug 9, 2016
The bed was very uncomfortable to sleep on an the rates was really high.
Comment from Hotel Management
by HP, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room.We will work diligently to resolve this issue.
3 out of 5
by A verified traveler from Grand Rapids, MI

Quick check in, disappointing room

Posted Aug 8, 2016
Got checked in very quickly but the room had a refrigerator that didn't work (and front desk had no solution to this problem) and the carpet was old and dirty. Also the stopper for the tub drain was lousy. Breakfast was ok but not great.
Comment from Hotel Management
by hp, Hotel Management
We appreciate you taking the time share your experience and we apologize that you were not satisfied with the condition of your room and the carpetl during your stay. Your comments are valued, and your suggestions will be considered for improvements in the future.
1 out of 5
by A verified traveler

Paid too much for a very run down hotel

Posted Aug 2, 2016
This hotel is run down. Much needed updates. Bathroom had mold in it. Carpet stained. Refrigerator not working. Alarm clock didn't work. Dusty behind the furniture in the room. The coffee was the only good thing.
Comment from Hotel Management
by HIP, Hotel Management
We apologize you were not satisfied with the condition of the Hotel during your stay. We will work diligently to resolve this issue. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
2 out of 5
by A verified traveler

Do not bother....

Posted Aug 1, 2016
Convenient location is about the only positive thing I can say about this place. It is rundown, not taken care of, and it is clear to see that there are issues that they should know about and fix and do not. The breakfast was less than good.
Comment from Hotel Management
by HIP, Hotel Management
We apologize you were not satisfied with the condition of the Hotel during your stay. We will work diligently to resolve this issue. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
2 out of 5
by A verified traveler from Fremont, Michigan

Run down

Posted Aug 1, 2016
This place is just run down. Carpet and rooms show wear for the traffic. Needs to be updated. Water is very hard and the pipes in the room needed to be flushed before use. Hot tub had rust bubbles floating on top of water.
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We were sorry to hear you were dissatisfied with the whirlpool and bathroom. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
4 out of 5
by A verified traveler from Sheridan, WY

Close to the airport

Posted Jul 28, 2016
You really need to pay attention when trying to find the place, I never saw a sign on the main road and the hotel is set back behind another building. The hotel was nice, clean and quiet. It would be great if they could set something out for breakfast for early travelers, I had a 6:50 flight, not much is open at that hour.
Comment from Hotel Management
Aug 11, 2016 by hp, Hotel Management
Thanks you for taking time and give us some feedback. we really appreciate for your comments. We will review your suggestion about breakfast.Your comments are valued, and your suggestions will be used to consider improvements in the future.
3 out of 5
by Jeff from Illinois

No great value here.

Posted Jun 28, 2016 on Hotels
Breakfast was rather tasteless assortment of processed food.
Comment from Hotel Management
by General Manager, Hotel Management
We appreciate you taking the time share your experience and we apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued, and your suggestions will be considered for improvements in the future. We thank you for your time, and hope you get the chance to stay with us again so we get the opportunity to restore your faith in our hotel
3 out of 5
by james

This traveler left a rating score only Posted Jun 22, 2016 on Hotels