Ratings based on 391 Verified Reviews

3.5 out of 5
68% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Minden City, MI

Nice hotel, very near the airport.

Posted May 16, 2018
Country Inn & Suites is a very nice hotel. Don't let the very near the airport scare you. The Kalamazoo airport is not large, so plane noise is minimal. The hotel is also very near to the Kalamazoo "Air Zoo" which is a wonderful air museum with lots of airplane and jet displays, including a stealth bomber. Our experience at this hotel was great.
Comment from Hotel Management
May 18, 2018 by gm, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, Michigan

Great Experience

Posted May 7, 2018
Pros: Convience to the 94 exit, Cleanliness of rooms
Cons: Pool hours for adults only
Location: We were there for Olde World Villiage Frontier Days in Augustus. We were re-enactor of the Civil War Period.
Neat and clean room, Friendly and helpful staff. A special shout out to Sammie. She made our check in disater not so bad. Definately will stay again next year.
Comment from Hotel Management
May 10, 2018 by gm, Hotel Management
Thanks for your stay. We are so glad you enjoyed. We hope to see you again soon.
1 out of 5
by A verified traveler

Posted May 5, 2018
The hotel is old and not very clean. The indoor pool was filthy and very green. The pool room and the pool were both cold, too cold and too filthy to use. I wouldn’t swim or let children swim in that pool! The room was extra large but old. The walls of the room were so thin that I could literally hear the guy next door snoring and passing gas. I could hear him snoring over the highest setting on my white noise machine. This is the worst hotel I’ve stayed in since college, 40 years ago. I canceled the second night at 6:30 AM and they refused to return my payment. The front desk told me as long as I canceled before noon that I wouldn’t be charged. $150 for a night that I didn’t stay is outrageous. Don’t stay at this hotel!
Comment from Hotel Management
May 6, 2018 by GM, Hotel Management
I'm sorry that you weren't satisfied with your stay. I will definitely address your issues so that they aren't experienced in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from kalamazoo mi

Wonderful staff

Posted May 4, 2018
The staff was awesome and addressed any problems or questions we had. Would definitely stay again
Comment from Hotel Management
May 18, 2018 by gm, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2018
The room was pretty nice and the staff was friendly. Good location for everything we were doing while here.
Comment from Hotel Management
May 18, 2018 by gm, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2018
very quiet! good view of the airport and planes arriving and taking off'
Comment from Hotel Management
May 18, 2018 by gm, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
2 out of 5
by A verified traveler from Courtice Ontario

Posted Apr 23, 2018
The bathroom had two holes in the wall where ants were coming out off When you stood still in the bathroom you had to shake your feet to make sure no ants were on you . This was reported to room service and the front desk with no rectification of the problem. On top of that the fan in the bathroom was not working. Would you recommend this motel? I think not .
3 out of 5
Recommended
for Everyone
by A verified traveler

Friendly service!!

Posted Apr 22, 2018
Stayed here recently for 10 nights..friendly staff!! Seriously need to upgrade the beds though..otherwise for an older building it was clean and an enjoyable stay.
Comment from Hotel Management
May 18, 2018 by gm, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from bloomington in

Posted Apr 21, 2018
The GM went above and beyond. Our stay was perfect
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester Hills, Mi

Touring Western Michigan College.

Posted Apr 14, 2018
Pros: The quietness, but there wasn't too many guests.
Cons: Nothing
Location: Good restaurant nearby.
The hotel was very clean and pleasant. Staff helpful with directions to the main campus. Would recommend.