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Reviews of Four Points by Sheraton Kalamazoo

3 out of 5
Four Points by Sheraton Kalamazoo
3600 E Cork Street Court, Kalamazoo, MI

Reviews

8.0

Very Good

Rating 10 - Excellent. 300 out of 754 reviews" "
Rating 8 - Good. 232 out of 754 reviews" "
Rating 6 - Okay. 124 out of 754 reviews" "
Rating 4 - Poor. 59 out of 754 reviews" "
Rating 2 - Terrible. 39 out of 754 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
The price for a very small dog was high at $40 and should be mentioned on the website. All it says it that it is pet friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Front desk was super friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

James

Traveled with partner
Disliked: Property conditions & facilities
10 years ago I stayed at this property for more that 100 nights a year for 2 straight years. My job changed so I haven't been back until now 4/13/24. Here are my observations: I stayed on the 5th floor. They have ice machines on the 5th, 3rd, and 1st floor. So I went to the ice machine on the 5th floor and it was out of order. So I went to the 3rd floor and it was out of order. So I went to the 1st floor and it was out of order. So I asked the front desk attendant where I could get ice. He told me they have a cooler set up by the restaurant where we could get the ice. Why wasn't i warned of that at check in? The bathroom fixtures and mirror were water spotted. Makes you wonder about how well it was cleaned. The towel hook on the bathroom door was broken off. The towel bar inside the tub was bent. These are easy maintenance items that can be taken care of . The room needs updating. They have Black metal lamps on the night stands. Both were faded and the finish rubbed off in spots. Time to spruce up the place. The highway noise kept me up part of the night. I had never noticed this before. In summary, what I paid to stay at a room at the Four Points Sheraton, the experience was very disappointing. For a hotel of this stature, they certainly have a lot to improve. It pains me to complain about a hotel that was home to me for two years. However the property certainly declined. I doubt that I will be back.
Stayed 1 night in Apr 2024

8/10 Good

Buck

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Reserved a king and paid in advance and got stuck with a double queen room.
Stayed 1 night in Apr 2024

4/10 Poor

Ken

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water was yellow. Unpleasant Oder in room when arrived. Also Changed our room with out telling us until the time we got there
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very quick check in.
Stayed 1 night in Apr 2024

2/10 Terrible

Patrick

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Meh
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with all interactions with staffing. Would have liked a bathroom vent/fan, other than that my stay was great. Love the late check out time
Stayed 1 night in Mar 2024

4/10 Poor

Rory

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The credit card machine was down in both the main desk and bar...so every transaction seemingly took iver 10 minutes. I was left at the bar while the bar tender took my card and didn't return for 15 minutes, i thought they dtole my card. Water stains on the ceiling of the room. Thermostat on wall did not control floor unit. So the room was stuck at 75 until we figured out the problem. Area was really downtrodden.
Stayed 1 night in Mar 2024

4/10 Poor

Andrew

Business traveler
Liked: Cleanliness, staff & service
Front desk staff was pleasant and helpful. Room seemed clean. Breakfast buffet for $15? No thanks. Traffic noise was obnoxiously loud compared to other places I’ve stayed that were even closer to a highway. Fitness equipment is old. TV options were lacking. Overall, decent for just a place to sleep, but I’ll choose a different hotel next time. Average at best.

8/10 Good

Sasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The buffet breakfast was excellent. The staff was great. The place needs a little bit of updating but the outside area, there's some abandoned things and needs some landscaping.
Stayed 1 night in Mar 2024

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was great, no complaints. Easy fast check in/out. Big and Spacious room ... that being said my room did feel quite empty. Almost half of my room was nothing but blank space as if it was missing a sofa or something. Other than that bed was comfortable, I'd stay here again.
Stayed 1 night in Mar 2024

2/10 Terrible

Crystal

Stayed 2 nights in Mar 2024

10/10 Excellent

Denise M

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved everything about it, including the warm and welcoming staff. would definitely stay here again.
Stayed 1 night in Mar 2024

4/10 Poor

Melissa

Traveled with partner
Liked: Staff & service
Disliked: Amenities
I liked the large king deluxe room. The mattress was soft. The staff was courteous. I didn't like seeing a hair and toothpaste glob in the sink, urine splatter at toilet base, stained sheets, and tv that froze and pixelated often. The $15 breakfast buffet wasn't worth it. The food was old tasting. I was there about 7:30am.
Stayed 2 nights in Feb 2024

10/10 Excellent

Quarrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Stayed 1 night in Feb 2024

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The guy who checked us in was very friendly and helpful. I didn’t get his name but very very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

marie e

Liked: Cleanliness, amenities
Every one was very nice
Stayed 1 night in Feb 2024

6/10 Okay

Jackie

It was nice for the most part. When I went in no one was at the desk I had to look around then he was coming. Very nice though. The area seemed to be kept up for the most part. The shower had little pressure ans the body was and shampoo hooked in the wall was empty which was disappointing. The room was nice and clean.
Stayed 1 night in Feb 2024

6/10 Okay

Traci

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Thomas

Traveled with group
Property could use updating. Reported clogged bathtub drain first day. Never corrected.
Stayed 3 nights in Jan 2024

10/10 Excellent

David H.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four Points is conveniently close to Kalamazoo-Battle Creek International Airport. While many other hotel chains offer free continental breakfast, Four Points only offers a $15 per person buffet. The buffet is more extensive than a continental breakfast, but I would have settled for less food choices if it were offered free of charge.
Stayed 2 nights in Jan 2024

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a week and it's nice. Clean rooms and friendly staff. Some of the paint in the bathroom is peeling in the room I stayed but it didn't bother me. Otherwise I had a good stay.
Stayed 8 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

kenneth

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Sam

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Cristela

Stayed 1 night in Jan 2024

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeanise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice set up and easy to find beautiful rooms and very nice staff
Stayed 1 night in Jan 2024

6/10 Okay

Pranav

Stayed 1 night in Dec 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet location. About 10-12 mins away from mall and shopping areas. I will definitely be returning again.. only complaint I have and it wasn’t a huge deal at all was that they have harder water so the water was discolored and needed softener.
Stayed 1 night in Dec 2023

10/10 Excellent

Carrie

Stayed 1 night in Dec 2023

6/10 Okay

Felecia

Liked: Staff & service
Disliked: Property conditions & facilities
Very outdated and very uncomfortable beds..
Stayed 4 nights in Dec 2023

10/10 Excellent

Eric

Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023

8/10 Good

Toni

Stayed 1 night in Dec 2023

8/10 Good

Toni

8/10 Good

Linda

Stayed 1 night in Dec 2023

4/10 Poor

Al

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The lobby but my first room heater didn't workthe second room had a bad smell i had a king bed but queen pillows and my bed sinked in was very uncomfortable
Stayed 1 night in Dec 2023
Response from Noula Limberopoulos on Dec 10, 2023
Hello Al, Thank you for taking the time to share your valued feedback with us. Upon reviewing your comments, I am saddened to hear you did not enjoy your experience with us. Another member of staff has already reached out to you to personally review this further, but I do apologize for your disappointment. We want all our guests to feel comfortable and relaxed. I am disappointed to hear two rooms you were given did not meet your standards. I will be sure to review the issues you mentioned with our housekeeping and maintenance staff. Thank you.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for my mothers funeral, very thankful for the courteous and professional service I received
Stayed 4 nights in Dec 2023
Response from Noula Limberopoulos on Dec 10, 2023
Hello Tara, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Equally, thank you for taking the time to share your feedback with us. First and foremost, we send our sincerest condolences for the passing of your loved one. I am happy to hear we were able to deliver courteous and professional service during your stay with us. Should you stay with us again in the future, we would be honored to provide you with another 10/10 experience. Thank you again.

10/10 Excellent

Jasmir

Business traveler
Liked: Property conditions & facilities
Good experience
Stayed 1 night in Dec 2023
Response from Noula Limberopoulos on Dec 10, 2023
Hello Jasmir, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Equally, thank you for taking the time to share your valued feedback regarding your stay with us. I am glad to hear you had a good experience. Our goal is always to provide our guests with the highest level of hospitality and a relaxing evening. Should your travel plans bring you back to the Kalamazoo area in the future, we would be honored to host you again and provide you with another 5/5 experience. Thank you again.

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Went above and beyond for us.
Stayed 1 night in Nov 2023
Response from Noula Limberopoulos on Nov 30, 2023
Hello Alecia, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Equally, thank you for taking the time to share your valued feedback with our team. I am elated to hear your compliments about our staff. I will be sure to celebrate these with the associates who assisted you during your stay. Our primary goal is to always provide the highest level of hospitality to each and every guest, so I am glad we went above and beyond for you!If your travel plans bring you back to the Kalamazoo area, we would be honored to host you again and provide you with another excellent experience.

8/10 Good

Leslie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest complaint is the breakfast. It is $15 and definitely not worth it. The eggs are, I think, the kind that are made with water or milk and then scrambled. Not good. The bacon was not cooked enough. Everything was only warm, not hot. We had our breakfasts, scepters day 1, at Anna’s House for less money and a big, hot and fresh breakfast.
Stayed 4 nights in Nov 2023
Response from Noula Limberopoulos on Nov 15, 2023
Hello Leslie,First and foremost, thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Equally, thank you for taking the time to share about your experience. I am disappointed to hear the breakfast buffet fell below your expectations, especially given the price. I will be sure to share your review with upper management and our Food & Beverage team. Despite this complaint, I hope you will consider joining us again, should your travel plans bring you back to the Kalamazoo area. We would love to give you a 5/5 experience. Thank you again.

10/10 Excellent

Titania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
T
Very nice clean and comfortable
Stayed 1 night in Nov 2023
Response from Noula Limberopoulos on Nov 11, 2023
Hello Titania, Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs.Upon reviewing your comments, I am happy to hear you found the hotel to be clean and comfortable. I understand how important feeling relaxed is when away from home. If your travel plans bring you back to the Kalamazoo area, we would be honored to host you again and provide you with another 10/10 experience.

8/10 Good

Daniel

Stayed 1 night in Nov 2023
Response from Noula Limberopoulos on Nov 11, 2023
Hello Daniel,Thank you for choosing Four Points by Sheraton Kalamazoo for your lodging needs. Our goal is always to provide the highest level of service and hospitality to each and every guest. Upon reviewing your rating, it appears we may have fallen short on this with you. If something in particular brought down your rating, I would love to learn about it. And if your travel plans bring you back to the Kalamazoo area, we would be honored to host you again and deliver a 10/10 experience.