Ratings based on 27 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Milan Michigan

Stay here!

Posted Feb 18, 2016
Pleasant helpful staff. Close to many restaurants and shopping as well as 5 miles from Firekeepers casino. Quiet! I'd stay here again...no problem!
Comment from Hotel Management
Apr 23, 2016 by Mike Criswell, Hotel Management
Glenna, thank you very much for staying with us and for you comments. We appreciate your patronage and look forward to seeing you again on your next visit to the area. Regards, Mike Criswell, General Manager
2 out of 5
by A verified traveler

Cold

Posted Jan 14, 2016
Room temp was 55 degrees when I entered at 5pm and I turn up the thermostat to 72, took a shower and went to dinner. After I returned it was up to 66, I then rented a movie and when the movie ended it was still 66 degrees. Now its 11pm called front desk, so they would know and they offered to switch rooms. Its late and I was all unpacked and in bed by now, so I declined. I put the other beds covers on also and went to bed. This is the second time my room was disfunctional and I have only stayed here twice...never again
Comment from Hotel Management
Jan 19, 2016 by Mike Criswell, Hotel Management
Dear Cold, Thank you very much for staying with us and for your comments. I am sorry to hear about the room temperature. I appreciate you letting us know so we can make improvements for the future. I am sorry that we did not meet your expectations on your two visits with us, but hope you will give us another try to make it right. Thanks again and please call me directly to make any future reservations. I can be reached at 269-979-0500 X112. Regards, Mike Criswell, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2015
Very pleasant and helpful staff. We arrived to room having only one king size bed when we asked for 2 queens. Problem was solved swiftly by the front desk staff. Very impressed.
Comment from Hotel Management
Oct 28, 2015 by Mike Criswell, General Manager, Hotel Management
Dear Traveler, Thank you very much for staying with us and for your feedback. We appreciate your comments on our pleasant and helpful staff and their solution of accommodating your request for a room with 1 king bed. We look forward to seeing you again on your next visit to the Battle Creek area. Regards, Mike Criswell, General Manager
3 out of 5
by A verified traveler

Nice hotel, over priced, under equipped.

Posted Oct 18, 2015
The breakfast is $10 per person unless pre-negotiated. Which hotel chain does not provide Free breakfast now a days!? TV is tiny, no refrigerator, no convenient access for your phone chargers, towels in the bath room is inside shower, so they will all get wet unless replace them all on the sink, just about everything is not right at this holiday inn. The only bright part of this place is the staff. They are all nice and accommodating.
Comment from Hotel Management
Oct 21, 2015 by Mike Criswell, General Manager, Hotel Management
Thank you for staying with us and for your feedback. We appreciate your comments on our staff. Also, thank you for your comments on amenities in our rooms so we can make improvements in the future. I am sorry we did not meet your expectations and hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great hotel, kid friendly, great price

Posted Oct 29, 2014
Pros: I have never seen a cleaner hotel with a great staff! Excellent experience. Would stay here again if back in this area!
Cons: The arcade room was a disappointment to my 8 year old, that could use some work
Location: We went to Binder Zoo
We stayed in the family suit, for not that much money you get a big room with a some what separate area for kids with bunk beds. My kids are littler and just loved this!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2014
The hotel was great, but the customer service from Expedia sucked!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Last minute Weekend plans

Posted Sep 30, 2014
Last minute plans to go to Casino ... Room was clean / Facilities were well kept / Staff was accommodating and the Breakfast in the morning was surprisingly tasty. (didn't have the Buffet) The facility is a little of the beaten path but definitely worth it once you get here.
Comment from Hotel Management
Apr 4, 2015 by General Manager, Hotel Management
Thank you very much for staying with us and for your comments. We take great pride in our accommodations and service and appreciate your comments on our clean rooms, well-kept facilities, accommodating staff and tasty breakfast. We appreciate your patronage and look forward to being of service to you on your next visit to the area. Regards, Mike Criswell, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Holiday Inn

Posted Jun 2, 2014
Room was nice, hotel was nice! It was a nice stay, however, I was disappointed that to place an outside call from my room had a charge. To many small fees and to much for room for as little as you receive. No free breakfast, nice restaurant but to much money for such a small menu. Over all I would stay again.
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Thank you very much for staying with us and for your feedback. We appreciate your comments to help us make improvements for the future. We are a full service hotel and offer breakfast in our Cereal City Grill Restaurant. Thanks again and we appreciate that you will stay with us again when traveling to the Battle Creek area.
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice hotel not very far from Firekeepers' Casino

Posted Mar 18, 2014
It's an easy in and out to the hotel with a large shopping center and restaurants nearby.
Comment from Hotel Management
Apr 4, 2015 by General Manager, Hotel Management
Thank you for staying we us. We are looking forward to being of service to you again during your next visit to the Battle Creek area. Regards, Mike Criswell, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice hotel not very far from Firekeepers' Casino

Posted Mar 18, 2014
It's an easy in and out to the hotel with a large shopping center and restaurants nearby.