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Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
5597 South 9Th Street, Kalamazoo, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 495 out of 1001 reviews" "
Rating 8 - Good. 325 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kalyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Don't stay at hotels much but it was perfect for what I needed it for. Friendly staff no issues. Clean room and clean lobby. No bad smells. Really spacious bathroom which was nice!
Stayed 1 night in Apr 2024

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Quiet stay. Biscuits, gravy, and sausage on the breakfast was a great surprise!
Stayed 1 night in Apr 2024
Response from Amber Assistant General Manager on Apr 12, 2024
Brittney,So glad you stayed with us and thank you for sharing your feedback.

4/10 Poor

Jessica

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We always check the bedding at hotels. The mattress cover under the main sheet was stained with urine and blood so we removed that immediately. The bath towels were also stained. All linens must not be bleached. We did not realize that the travel lodge was a complete separate building for having coffee and breakfast so we had to walk to the main building. There were a bunch of work trucks parked in the lot that headed to work early morning. There was a lot of beeping and engines roaring. Price was decent but you definitely get what you pay for.
Stayed 1 night in Apr 2024
Response from Amber Assistant General Manager on Apr 12, 2024
Jessica, I am not sure if your have the wrong hotel but we DO not have a separate lodging area for our guest for breakfast. I am sorry for your inconvenience. Next time you can stay with us and have a much better experience.

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our bathroom needed a couple items taken care of by Maintenance. I brought it to the attention of the Front Desk and it was resolved quickly! Thank you! We will stay here again!
Stayed 2 nights in Apr 2024
Response from Amber Assistant General Manager on Apr 12, 2024
Thank you for staying with us and sharing your feedback. We look forward to seeing you again soon.

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
The hotel was clean, quiet, and conveniently located. The complimentary breakfast was not great, but also not notably worse than typical for hotels in this price range. We had two problems, however. First, several of the electrical outlets in our room did not work, which I discovered after the first night when I found that my phone had not charged at all. Second, the hot water in the bathroom was never better than lukewarm. I don't know if other rooms had the same electrical problems, but the water issue was apparently widespread.
Stayed 2 nights in Mar 2024
Response from Amber Assistant General Manager on Apr 5, 2024
John, Thank you for staying with us and sharing your experience. We appreciate you taking the time to share the above information so we can address these issues for our next quest. We look forward to seeing you again soon.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amber Assistant General Manager on Apr 5, 2024
Natalie, Thank you for staying with us.

10/10 Excellent

Raymond, Nepean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quiet room with good parking. Staff at the front desk is friendly and efficient. Also called us to ensure everything is fine.
Stayed 1 night in Apr 2024
Response from Amber Assistant General Manager on Apr 5, 2024
Thank you for staying with us. We look forward to seeing you at your next visit.

4/10 Poor

Lisa, Ironwood

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We didn't get any sleep for the first 3 nights. Screaming, yelling, crying, etc. ALL night!!! We had a king bed which literally took up the whole room. There was barely any room to walk. The comforter was not clean. Yuk.
Stayed 4 nights in Mar 2024
Response from Amber Assistant General Manager on Apr 5, 2024
Lisa, Thank you for staying with us. Due to have a full hotel for the State Wrestling Tournament I apologize for any inconvenience. We hope you stay with us again in the future.

6/10 Okay

Marty, Alliston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Several problems with noise. Night staff vacuuming the lobby at midnight. Room next to us awake at 4am. Noise carried between hall ways to rooms.
Stayed 1 night in Mar 2024
Response from Amber Assistant General Manager on Apr 1, 2024
Marty, Thank you for staying with us and sharing your feedback it will be shared with the staff to ensure your next stay will be better than your last.

4/10 Poor

Linda

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Amber Assistant General Manager on Apr 1, 2024
Thank you for staying with us Linda.

4/10 Poor

Andrea

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amber Assistant General Manager on Apr 1, 2024
Thank you for staying with us.

6/10 Okay

Charan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had dated bathrooms. Also, the breakfast was cold and not very fresh.
Stayed 1 night in Mar 2024
Response from Amber Assistant General Manager on Apr 1, 2024
Charan, Thank you for staying with us. We appreciate your feedback.

8/10 Good

Alysia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pretty good, around the toilet was a little dirty as was the bathroom floor. It was very loud, kids were running all over, late into night. The good things were the staff, bed and pillows were great!
Stayed 2 nights in Mar 2024
Response from Amber Assistant General Manager on Apr 1, 2024
Alysia, Thank you for staying with us, We appreciate your feedback.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amber Assistant General Manager on Apr 1, 2024
Thank you John.

8/10 Good

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was just OK. Could use improvement.
Stayed 2 nights in Mar 2024
Response from Amber Assistant General Manager on Apr 1, 2024
Thank you for sharing your feedback. We appreciate you staying with us.

10/10 Excellent

Atiyah

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very clean and food was good
Stayed 3 nights in Mar 2024
Response from Amber Assistant General Manager on Mar 17, 2024
Thank you very much for staying with us. We appreciate you sharing your feedback.

10/10 Excellent

Autumn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and quiet.
Stayed 1 night in Feb 2024
Response from Amber Assistant General Manager on Mar 17, 2024
Thank you Autumn for staying with us. We appreciate your feedback and look forward to your next visit .

10/10 Excellent

Abhijith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 1 night in Feb 2024
Response from Amber Assistant General Manager on Mar 17, 2024
Thank you for staying with us and sharing your feedback. We appreciate it and look forward to seeing you again soon.

6/10 Okay

Holly

Traveled with family
Liked: Staff & service
Room was ok but super small. Ok for cleanliness. Not a bad place for the price.
Stayed 2 nights in Feb 2024
Response from Amber Assistant General Manager on Feb 22, 2024
Holly, Thank you for staying with us. We appriecate your feedback and look forward to seeing you again soon. Please share with us and your next visit how we could make it a 5 for you.

4/10 Poor

Vanessa, Rochester

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great! Walls are paper thin could hear every conversation going on around me from other rooms like they were in my room! The breakfast was awful very low quality options
Stayed 2 nights in Feb 2024
Response from Amber Assistant General Manager on Feb 22, 2024
Vanessa, Thank you for staying with us and taking the time to share your feedback. We appreciate it.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Feb 2024
Response from Amber Assistant General Manager on Feb 22, 2024
Jennifer,Thank you for staying with us and sharing all your feedback. We appreciate it and look forward to seeing you again soon.

6/10 Okay

Torrie

Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 22, 2024
Thank you for staying with us. We appreciate your feedback and look forward to seeing you at your next visit and make it a 5 out of 5 .Amber

10/10 Excellent

Moya

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent.
Stayed 1 night in Jan 2024
Response from Amber Assistant General Manager on Jan 31, 2024
Thank you for staying with us and sharing your feedback. We appreciate your business and look forward to seeing you in the future.

10/10 Excellent

edgardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amber Assistant General Manager on Jan 18, 2024
Thank you so much for staying with us and sharing your feedback. We appreciate you and look forward to seeing you at your next visit.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Amber Assistant General Manager on Jan 4, 2024
Thank you for staying with us, We would like your feedback regarding your stay so we can share it with our staff and make your next stay more enjoyable.

2/10 Terrible

Verified traveler

Noise, nudity and no sleep
This hotel was not dirty and it didn't smell bad. Those are the highlights of my stay. The walls are extremely thin, so I heard EVERYTHING, that was happening around me. The neighbors upstairs had a new years eve party, next door fighting all night long. Here's the big one, at 3 am I went down the hall and encountered a naked man standing in the laundry room :/
Stayed 1 night in Dec 2023
Response from Amber Assistant General Manager on Jan 4, 2024
Thank you for staying with us and sharing your feedback. It being New Years Eve we did have more excitement that normal. I assure you our staff did everything they could to keep it to a minimum. We do apologize and look forward to seeing you at your next visit.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice simple neat clean hotel. Easy to get to, ample parking, and easy access after hours.
Stayed 5 nights in Dec 2023
Response from Amber Assistant General Manager on Jan 4, 2024
Thank you for staying with us and sharing your feedback. We look forward to seeing you at your next Visit.

8/10 Good

Katherine

Liked: Staff & service, property conditions & facilities, room comfort
OK hotel
Smallest hotel room we’ve ever stayed in. There was blood on the cover to the bed that we did not notice until we were leaving in the morning. Breakfast wasn’t bad; several options including DYI fresh waffles. Staff was helpful and friendly.
Stayed 1 night in Dec 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Thank you for staying wit us and sharing your feedback. We look forward to seeing you again soon.

8/10 Good

Mark

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Thank you for staying with us and sharing your feedback. We look forward to seeing you again soon.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night and everything was good.
Stayed 1 night in Nov 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Thank you for staying with us and sharing your feedback. We appreciate your business.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!
Stayed 1 night in Nov 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Thank you for staying with us and we are so glad you had a great experience.

10/10 Excellent

Rayniece

Stayed 1 night in Nov 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Thank you for staying with us and sharing your feedback. So glad it was a great stay. We look forward to seeing you in the future.

8/10 Good

Dayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great desk staff, and the amenities are nice
Stayed 1 night in Nov 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Dayna, Thank you for staying with us and sharing your feedback. We look forward to seeing you again in the future.

10/10 Excellent

Terry L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Thank you for staying with us Terry. We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
KIS
Keep it simple! Majority of people all they want is a comfortable mattress and a clean clean room. It’s a great business model, and a win-win for everybody.
Stayed 1 night in Nov 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Thank you for staying with us and sharing your feedback.

8/10 Good

Roger

Liked: Staff & service
The room had obviously been smoked in. Someone had covered the smoke detector with a shower cap. Housekeeping should have noticed this.
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Roger, Thank you for sharing your feedback and I would like to apologize you experience that while staying with us. We will address this to the housekeeping staff. We look forward to seeing you in the future.

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness
not so great
Can not recommend this hotel. The staff was great, friendly and helpful. The elevator was dirty, room where not cleaned very well. The cover to the air conditioner was taped on with package tape and fell off. Behind it was tons of dust. Outside of toilette bowl wasn't clean.
Stayed 1 night in Nov 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Paul, Thank you for staying with us. I will share your feedback with my staff and take care of the above issues. We hope to see you again in the future.

10/10 Excellent

J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Comfy beds!
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Dec 22, 2023
Thank you so much for staying with us and sharing your feedback. It is very important to us and we look forward to seeing you again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine facilities and the staff was very helpful. To bad the restaurant next door closed but the area has plenty of dining, grocery, etc. opportunities.
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly.
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Thank you for staying with us and sharing your feedback. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Madeline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable stay. Thank you
Stayed 2 nights in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Thank you for staying with us and sharing your feedback. We appreciate it.

10/10 Excellent

Linus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice,clean hotel to stay at. The staff at the front desk was friendly and the building was clean. The complimentary breakfast was great with lots of options. Good value for the price. Would recommend this one.
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Linus, Thank you for staying with us and sharing your feedback. We look forward to your next visit.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Patrick, Thank you for staying with us and sharing your feedback.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, knowledgeable staff. Recent renovations make the hotel stand out. Love the complimentary breakfast - especially the waffle maker! Who doesn't like fresh waffles for breakfast!
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Julie,We are so glad you enjoyed your stay. Thank you for sharing your feedback with us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Bed could have been more firm for better comfort.
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Stephen, Thank you for staying with us and sharing your feedback .

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Terry, Thank you for staying with us. We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Thank you for staying with us John. We appreciate you sharing your experience.

10/10 Excellent

Ruth

Staff very friendly and helpful. Large variety of choices for breakfast!
Stayed 4 nights in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Ruth, Thank you for staying with us. We are happy to hear you enjoyed breakfast.

10/10 Excellent

Gumaro

Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Nov 1, 2023
Gumaro, Thank you for staying with us and sharing your feedback.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service
Breakfast was fantastic everyday! The room I was in should only have a queen bed in it. It needed room for a recliner or nice chair not just the desk chair and bed. Also TV needs to be up higher on the wall, so it’s easier to watch TV from your bed. Also could use a few more outlets. Having to unplug the TV or the fridge just to plug in the microwave was not fun!
Stayed 1 night in Oct 2023
Response from Amber Assistant General Manager on Oct 11, 2023
Ruth, Thank you for staying with us and sharing your feedback. We look forward to seeing you again soon.