Everyone there was really nice, with the exception of one person there who was very rude and wouldn't allow anyone but myself pay for the room(even though everyone else would let my fiance pay). Overall was an awesome stay and glad I got to meet most of their staff. Bed was very comfortable, and the room looked really good.
Comment from Hotel Management
Apr 7, 2017 by Guest Relations Manager, Hotel Management
Thank you for taking the time to leave feedback on your most recent stay with us at Red Roof Inn Kalamazoo East.
We do apologize that you feel one of the staff member was rude, but they actually were following not only our policy but the law. If the card being used for payment or the reservation is prepaid but in your name, then we have to have you present at check-in for the verification of card with license or the verification of reservation with license. I understand that other hotels may have allowed this, and on their part it is not good business as the card could have been stolen, or someone could have used your name and payment to make a reservation. To insure neither of these things have occurred we do follow the law and policy and verify correct owner at check-in.
We do hope that we may meet again in the future if you choose to stay at Red Roof Inn Kalamazoo East for your lodging needs.