Posted Nov 10, 2016
I've stayed in multiple Staybridge Suites locations without concern. This location, however, left a lot to be desired. The staff was friendly but unprofessional. The front desk clerk had his shirt half-untucked and when the person in charge of housekeeping came up to the desk she didn't have any shoes on. The room had the standard water pitcher in the fridge with a small amount of water in it. There were black hairs all over the bathtub and floor. The sheets had hair on them as well. We ended up stripping the bed and sleeping on the extra blankets from the closet. Also, the room was right next to the stair case so when people came through the back door, we could hear the door close and hear them walking up the stairs like they were in our room. The continental breakfast was slightly above average. Not impressed with this location and will not stay here again.
Comment from Hotel Management
Nov 15, 2016 by Andrea C, Hotel Management
I sincerely apologize for the inconveniences experienced during your stay as this is not typical of neither our services nor our standards. Our team takes tremendous pride in providing our guests with the best possible experience and we will use your valued feedback to continuously improve our services and communication. We hope to have the opportunity to welcome you back so that you may have a flawless experience in the future as that continues to be our ultimate goal. I will personal share the feedback with the staff in the appropriate departments.
Assistant General Manager