Beach nearby, white sand

Reviews of Kalbarri Palm Resort

2.5 out of 5
Kalbarri Palm Resort
8 Porter Street, Kalbarri, WA

Reviews

8.2

Very Good

Rating 10 - Excellent. 332 out of 989 reviews" "
Rating 8 - Good. 446 out of 989 reviews" "
Rating 6 - Okay. 158 out of 989 reviews" "
Rating 4 - Poor. 36 out of 989 reviews" "
Rating 2 - Terrible. 17 out of 989 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Bianca

Liked: Staff & service
Disliked: Property conditions & facilities
The kangaroos were a highlight, the pools and tennis court are well maintained. Inside property needs an upgrade.
Stayed 2 nights in Oct 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Really Excellent room for the price, The Bed was very comfi but the bathroom was very clean but a bit dated.
Stayed 2 nights in Jul 2023

8/10 Good

William and Sharyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to eating at tavern.k
Stayed 1 night in Jul 2023

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
Disappointing that it advertises as having free wifi, but in fact they dont have Wifi in the room, just a hotspot outside, misleading. Otherwise fine, and the kangaroos are a bonus
Stayed 1 night in Jun 2023

10/10 Excellent

Nola, Brian and Angela

Stayed 2 nights in Jun 2023

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness
Huge room. Ample parking. Close to some great pub grub and best of all, for a European, wild Kangaroos on the site, lazing or hopping around.
Stayed 1 night in May 2023

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the kangaroos and set up of the room. Hot water was iffy.
Stayed 3 nights in Apr 2023

8/10 Good

Carl

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
We stayed 5 nights in a 2 bedroom unit, 2 storey which was fun with 2 adults and 2 children. Upon arrival staff were very friendly and accommodating, we arrived early and let us check in early. Pros- -room was nice and well appointed -beds were comfortable, -great for kids - lots of space -very close to some of the best dining spots in town, walked everywhere easily. Cons- rooms are non serviced and must be cleaned by yourself after - this is a concern because how well did the previous person clean all the dishes and in general? , -whole place seems not very serviced, lots of maintenance required in general - from a tarp on a roof that had been there so long the sandbags have fallen apart, to simply doing the lawn edges. -deep clean was lacking with window sills covered in old spider nests and lots of dust, fan was covered in dust too. -The pool was full of water bugs, this indicates poor chemical levels or cleanliness. - Hot water was not sufficient for 4 people back to back I can appreciate a resort if this size will have its issues, but it was peak time and there’s been no shortage of customers All in all we had a great time, it was great value and would definitely come back again knowing what to expect
Stayed 5 nights in Apr 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

makenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was the best stay! had the best pool and spacious bathroom/bedroom enjoyed it so much!
Stayed 2 nights in Mar 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Good Visit
Room was in need of some renovation but it was clean and value for money. The bonus for us, being visitors to Australia, was the kangaroos on site.
Stayed 1 night in Mar 2023

8/10 Good

Ernest

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Stayed 1 night in Mar 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location.
Stayed 2 nights in Mar 2023

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool space and the Kangaroos were fun to watch. Studio was basic, but ideal size for 2 travellers and good value. A comfy bed, good air conditioning and great shower were welcome. Kitchenette was functional with a fridge, kettle & toaster, but not having a sink (had to use the bathroom one) was a little strange.

10/10 Excellent

Kellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best value for money accommodations in town.
Stayed 1 night in Feb 2023
Response from Kind Regards, Lucie on Mar 1, 2023
we are glad you enjoyed your stay with us.

10/10 Excellent

Leeanne

Stayed 1 night in Feb 2023
Response from Kind Regards, Lucie on Mar 1, 2023
we are glad you enjoyed your stay with us

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location still recovering from the cyclone but still functioning well. Rooms clean tidy a nice size.
Stayed 2 nights in Feb 2023
Response from Kind Regards, Lucie on Mar 1, 2023
we are glad you enjoyed your stay with us

10/10 Excellent

Linton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, really enjoyed our stay.
Stayed 1 night in Feb 2023
Response from Kind Regards, Lucie on Feb 14, 2023
Thankyou for your review Linton, we hope to welcome you back again.

10/10 Excellent

TAKAHIRO

Stayed 1 night in Feb 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, had everything we needed and was quiet
Stayed 1 night in Jan 2023

8/10 Good

Shane and Jannine

Traveled with partner
Liked: Staff & service, amenities
Rooms are tired light on outside half the night glass in door lit up the room to much
Stayed 1 night in Jan 2023

6/10 Okay

Adam

Traveled with partner
Disliked: Property conditions & facilities
Property definitely needs a refurbishment the room smells and the air con is not cold enough
Stayed 1 night in Jan 2023

10/10 Excellent

Joclyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2023

6/10 Okay

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service
This place is very conveniently located for anyone staying in Kalbarri. It's clean, well-looked after, the reception staff are very friendly and helpful, and the on-site kangaroos are a great bonus. The main reasons for my relatively low score relate to the queen-sized bed being too hard and seriously wobbly (leading to poor sleep), the poor Wi-Fi reception (not available in the room, a Hibiscus study) and the irregular housekeeping provided (there seems to be a rather tight window in the mornings and I was not advised that it is not done daily). Admittedly Wi-Fi is never mentioned as something provided by the resort, but these days it is a requirement and there is little point in providing something that is ultimately non-functional. Because a good night's sleep and Wi-Fi are important to me I would not stay again here, but otherwise I'm sure many people would be perfectly content in this motel.
Response from Lucie, Reception. on Jan 22, 2023
Hello Ricardo,we are glad you mostly enjoyed your stay.Wi-Fi is not advertised in the room and I do not believe it is a requirement as there are lots of wonderful things to see/explore in Kalbarri. We do have Wi-Fi in the bbq and pool area.We receive lots of reviews of guest loving our bed but it is a personal prefer. We do not service daily as we are budget accommodation- this leads to you being able to book a cheaper rate. We do have wifi on the property in the bbq and pool area.

6/10 Okay

Carol

Traveled with family
Disliked: Amenities, property conditions & facilities
Didn't realize rooms are upstairs and lounge downstairs. Hard to carry heavy suitcases up the stairs so we end up putting it in the laundry which is ground level. Water tape cannot be turned off so this property was not maintained.
Response from Regards, Lucie on Jan 11, 2023
Hello Carol,please call next time so we can explain the room lay out to you.Please report issues to reception as we have a handy man on site who has now fixed the tap

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay with Kangaroos!

6/10 Okay

Bavani

Disliked: Cleanliness
The property i stayed had a unit above us and their movement was disturbing at night. Accomodation is conveniently located near beach and restaurants, within walking diatance.
Response from Lucie, Reception. on Dec 26, 2022
Hello Bavani,Please come into reception next time so can move you to a quieter room if one is avaivlbe.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel. Kitchenette and bathroom were very clean. Bed was comfortable. Short walk to local shops and bars/restaurants.
Stayed 1 night in Dec 2022
Response from Michelle-Reception on Dec 7, 2022
We are glad you enjoyed your time with us. Thankyou for the review

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Stayed here for 2 nights, 3 restaurants, aand shops within walking distance
Stayed 2 nights in Nov 2022
Response from Michelle-Reception on Dec 7, 2022
Thankyou for taking the time to review your stay. We hope to see you again in the future

8/10 Good

Dexter

Stayed 2 nights in Nov 2022

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, friendly staff, nice clean room and close to the beach.
Stayed 1 night in Nov 2022
Response from Lucie, Palm Resort on Nov 24, 2022
Thankyou , we are glad you enjoyed your stay with us

10/10 Excellent

WeiJia, Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property on two occasions on different legs of my trip. Was given the same room on both occasions and thoroughly enjoyed myself at the resort. The laundry facilities were convenient to use and accessible. Convenient parking at the front of the rooms.
Response from Michelle-Reception on Dec 5, 2022
Thankyou for your review. We are glad you enjoyed your stay

10/10 Excellent

SUEZANNE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was amazing will be back 💖
Response from Lucie, Palm Resort on Nov 8, 2022
Hello Suezanne,thankyou for your review.We will see you next time.

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Oct 2022
Response from Michelle-Reception on Dec 5, 2022
Thankyou for your review. We are glad you enjoyed your stay

10/10 Excellent

Lynda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second visit. Always clean and the showers are great... thanks again for a lovely stay.
Stayed 1 night in Oct 2022
Response from Michelle-Reception on Dec 5, 2022
Thankyou for your review. We are glad you enjoyed your stay with us

10/10 Excellent

Danielle

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely unit clean, lovely reception! Can’t fault it at all! Enjoyed our stay!
Stayed 2 nights in Oct 2022
Response from Michelle-Reception on Dec 5, 2022
We are glad you enjoyed your stay with us.

10/10 Excellent

Mitch, Stayner

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff were very welcoming with good information on the area.our room was spacious and clean. The manager was in agreement with refunding us the one night we had cancelled but since it was paid through Expedia, they will have to issue the refund. Expedia, please follow up on this and issue our refund.
Stayed 2 nights in Oct 2022

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here 2-3 times a year and it is always clean and comfortable and a great price less than 5 minutes walk to centre of town and the beach. Strayed a few other places in town when Palm fully booked but always try and get in here first. Thanks for another great stay
Stayed 3 nights in Oct 2022
Response from Lucie, Reception. on Oct 17, 2022
Thankyou for you review Catherine :)

6/10 Okay

Vivian

Traveled with group
The property is clean but it’s rather dated. We would have appreciated some basic condiments such as salt and pepper since there is a full kitchen. I like to remind other travelers that there is no dryer in the property. The location is good.
Stayed 2 nights in Sep 2022
Response from Lucie, Reception. on Sep 19, 2022
Hello Vivian,We are glad you mostly enjoyed your stay.No we do not supply condiments as it helps keep the cost down leading to a cheaper rate for you to book.

8/10 Good

Frank

Liked: Staff & service, room comfort
No lift
An quite old hotel, with basic facilities and services. Room on 2/F, no lift and need to hand carry luggage up and down.
Stayed 1 night in Aug 2022
Response from Lucie, Palm Resort on Sep 12, 2022
Hello Frank we are glad you enjoyed your stay.Next time please book direct so we can explain the rooms (example upstairs or downstairs).We have no need for a lift.

10/10 Excellent

Karen

Stayed 1 night in Sep 2022

8/10 Good

Amy

Liked: Cleanliness, staff & service
Short walk to beach and local bars. Would stay again.
Stayed 1 night in Sep 2022
Response from Lucie, Palm resort on Sep 12, 2022
Thankyou Amy,we hope to see you next time!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were helpful and room was lovely with everything I could need
Stayed 3 nights in Aug 2022
Response from Lucie, Reception. on Oct 10, 2022
we are glad you enjoyed your stay

8/10 Good

Evie

Traveled with family
Liked: Staff & service, amenities
Overall as advertised, in central location close to shops and restaurants. Fairly old facilities but serviceable. Straightforward contactless checkin after hours. Property wasn't very clean was our first impression with dirty cutlery and a sticky dining table. Easily fixed with some cleaning but not ideal. Be aware the front door locks when you close it so make sure to keep the keys on you! Also not a problem for us and its made clear in the description and photos but our villa was 2 storey so be aware that you will need to go up and down stairs.
Stayed 1 night in Jul 2022

10/10 Excellent

Susan

Stayed 1 night in Jul 2022

6/10 Okay

Donna

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very dated. Beds extremely uncomfortable - akin to a brick. Pillow was like a pile of rags shoved into a pillowcase. No coffee pods provided - why provide a machine and no pods? Bathroom was not particularly clean.
Stayed 1 night in Jul 2022
Response from Lucie, Reception. on Jul 25, 2022
Hello Donna, we are very sorry your stay wasn't up to standard. We have everything spare in the office, including new pillows. You should have had coffee pods in your room we are very sorry you didn't. Next time please come to reception so we have a chance to help! We hope you enjoy the rest of your holiday.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service
I’m coming back,loved it thanks
Stayed 3 nights in Jul 2022
Response from Lucie, Reception. on Jul 25, 2022
thankyou for your review! We look forward to welcoming you back!

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness
Great place good location and very nice having breakfast with the kangaroos every morning
Stayed 5 nights in Jul 2022