Ratings based on 1,373 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia

Posted Nov 20, 2017
Pros: The overall layout, breakfast and the attached mall.
Cons: Pillows
Location: Good location. Lots to do in walking distance.
Everything could be done without going outside. Lots to do within walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lethbridge, AB, Canada

Excellent location

Posted Nov 20, 2017
Located right next to the mall, it’s actually attached. This hotel has probably the best complimentary breakfast I’ve ever seen at a hotel; with a made to order omelet station. The room was spacious and clean, I loved the walk in shower as opposed to a tub/shower. It was very comfortable. My only complaint was that it could use some cosmetic updates. We had a great time and really enjoyed it there. We’d definitely go again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Comfortable room. Exactly as we had booked. Breakfast is well done although out in the mall to which the hotel is connected.
Comment from Hotel Management
Nov 20, 2017 by Sherrie, Hotel Management
Thank you for choosing to stay with us. Hope to see you again sometime!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cranbrook

Nice hotel, excellent location

Posted Nov 18, 2017
Good hotel, great breakfast, very good facilities. We liked that there was at least 2 very good restaurants hops and 406 within 2 blocks. We really like Kalispell and find this to be a great place to stay.
Comment from Hotel Management
Nov 18, 2017 by Sherrie, Hotel Management
Thank you Bill and Terri for the wonderful review! I also enjoy the 406 Grille and we also other great reviewed restaurants within walking distance. Hope you see you both again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

great stay, attached to the mall

Posted Nov 15, 2017
Cons: the heater is not hooked up to room thermostat so hard to control heat
nice clean rooms, great free breakfast. Omelets made fresh plus lots more
Comment from Hotel Management
Nov 20, 2017 by Sherrie, Hotel Management
We're glad you enjoyed your stay. Our full breakfasts are pretty fantastic. Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Hotel

Posted Nov 13, 2017
The only thing I did not like was that there was no in room coffee
Comment from Hotel Management
Nov 15, 2017 by Sherrie, Hotel Management
We have a 24 hour coffee machine in out hospitality room and we do offer coffee pots on request. Sorry if you weren't told that at check in.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Convenient location, excellent staff, free breakfast, great cappuccino
Comment from Hotel Management
Nov 13, 2017 by Sherrie, Hotel Management
That's awesome to hear!
3 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia, Canada

Posted Nov 12, 2017
Convenient location to shopping, quiet room, comfortable bed and pillows
Comment from Hotel Management
Nov 13, 2017 by Sherrie, Hotel Management
So Glad you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Upgrade

Posted Nov 12, 2017
We reserved a king sized room 5 days in advanced and received confirmation. When we checked in we were told there were no kings available so we were upgraded to a suite with a fireplace and queen bed. The fire place did not work and we informed the front desk and were told maintenance would be up. No one ever came so we ended up paying king price for a queen bed. Good breakfast included with the room.
Comment from Hotel Management
Nov 18, 2017 by Sherrie, Hotel Management
Hi Randy, I did a little research on your reservation and your were right. You had reserved a King bed. My apologies there wasn't one available at check in! I understand the your frustration. I noticed you have a local number. If you ever need to make a reservation please call the hotel and ask for me. I'd love to help you personally.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Nice hotel close downtown

Posted Nov 10, 2017
Pros: Location
Easy check in Comfortable room Helpful at front desk
Comment from Hotel Management
Nov 13, 2017 by Sherrie, Hotel Management
Music to my ears!