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Reviews of Uga Bay

5 out of 5
Uga Bay
Coconut Board Road, Passikudah, Pasikuda

Reviews

9.6

Exceptional

Rating 10 - Excellent. 66 out of 85 reviews" "
Rating 8 - Good. 16 out of 85 reviews" "
Rating 6 - Okay. 3 out of 85 reviews" "
Rating 4 - Poor. 0 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

vasudevan

Everything was fine except the TV
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Roshan Jayaweera on Feb 16, 2020
Dear Valued Guest, Many thanks for selecting Uga BAY as your East coast holiday destination. We are delighted to notice your positive ratings and will share the same with the team which will help to boost their confident levels. We look forward to welcomes you back at Uga BAY!!!

10/10 Excellent

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay @ Uga Bay
Everything was just perfect at the property. Beautiful property, excellent room and the most courteous staff who too care of all our needs during the stay. Awesome experience!
Stayed 4 nights in Dec 2019
Response from Roshan Jayaweera on Jan 3, 2020
Dear Mr. Himanshu, Many thanks for selecting Uga BAY as your East coast holiday destination. We are glad to notice that you have enjoyed your stay. Will share your comments with the team which will be a huge confidence boost for them. We look forward to welcomes you back at Uga BAY!!! Take care and see you soon...

10/10 Excellent

ARthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019
Response from Roshan Jayaweera on Dec 30, 2019
Dear Mr. & Mrs. Moodley, We cannot thank you enough for all the positive comments that you shared in all the platforms and the team is boosted with confident from those feedback. Please do let us know when you decide to return to the East coast and we have our doors always open for you. Take care...

10/10 Excellent

Ashish, New Jersey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great service ! Would highly recommend this place.
Stayed 3 nights in Dec 2019
Response from Roshan Jayaweera on Dec 22, 2019
Dear Mr. Ashish, Many thanks for selecting Uga BAY as your East coast holiday destination. It was an absolute pleasure for us to serve you and we are glad to read your positive review on us. Will share the comment with the team which could be a great confident booster for them. We are looking forward to welcomes you back at Uga BAY. Take care and see you soon...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Roshan Jayaweera on Oct 18, 2019
Dear valued guest, Many thanks for selecting Uga BAY as your east coast holiday destination. We are delighted to see that you have enjoyed your recent stay with us and much appreciated your positive feedback too. Please do visit us if you happened to visit Sri Lanka in the future and we look forward to welcomes you back. Take care. See you soon...

10/10 Excellent

lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb in every aspect.
What can I say ..a superb stay in this amazing 5 star property . Staff are smiling ,helpful and professional. One of the most pristine beaches on the island and great cocktails at the beach bar . Innovative and forward thinking management ensure a hassle free holiday for family and friends . Love love love Uga Bay -will be back next year .
Stayed 1 night in Sep 2019
Response from Neranjan Morais on Sep 27, 2019
Dear Lesley, Many thanks your positive feedback regarding your recent stay with us and will share the same with the team. We look forward to welcomes you back !

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner on the beach was unique, pricey but unique.
Stayed 5 nights in Jul 2019
Response from Roshan Jayaweera on Jul 26, 2019
Dear valued guest, Many thanks for the valued feedback and pleasure to notice that you have enjoyed our signature dinning experience at the beach. Hope you will visit us again. See you soon. Take care.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great White sand beach, really awesome place for Scuba diving it has reefs and wrecks. The food and service was impeccable.
Stayed 4 nights in Jun 2019
Response from Roshan Jayaweera on Jul 10, 2019
Dear Orbitz, Many thanks for selecting Uga BAY as your East coast holiday destination. Our team glad to notice that you have enjoyed your stay with us. Will share your comments with the team which will help to boost the confidence levels of them. We are thankful to you as citizens in this country as you have decided to visit us during a very difficult time to the country as well as to the industry. We would like to welcomes you back should you decide to travel to the East coast in the near future. Take care and see you soon...

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach stay to break up our tour around SL.
Wonderful three days with the family. Staff very kind. Usually don’t like buffet meals but they grew on us. Our sunrise snorkel trip arranged by the hotel was amazing.
Stayed 3 nights in Jun 2019
Response from Roshan Jayaweera on Jul 1, 2019
Dear Ms. Amy, Many thanks for selecting Uga BAY as your East coast holiday destination. Will share your positive review with the resort staff which will help to boost their confidence levels. Thank you for staying with us and we look forward to welcomes you at Uga BAY in near future. Take care.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect, highly recommend
We stayed at Uga Bay for 6 nights and had the most wonderul stay. The staff are fantastic and the buffet dinner is delicious.
Stayed 6 nights in Apr 2019
Response from Neranjan Morais on May 8, 2019
Dear Valued guest, Many thanks your positive feedback regarding your recent stay with us and will share the same with the team. We look forward to welcomes you back again to our resort during your next visit to east coast. Thank You.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Fabulous service and an amazing beach location. Lovely view from our room.
Stayed 4 nights in Apr 2019
Response from Roshan Jayaweera on Apr 22, 2019
Dear Valued guest, Many thanks for selecting Uga BAY as your east coast holiday destination and also for your positive feedback. Will share this with the team which indeed will help to boost their confidence levels. We look forward to welcomes you back at Uga BAY.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hote
Amazing - can not fault this hotel. Loved everything about it. Make sure you take a bike to the other beach. Stunning
Stayed 1 night in Apr 2019
Response from Roshan Jayaweera on Apr 6, 2019
Dear Valued Guest, Many thanks for selecting Uga BAY as your East coast holiday destination and also for your positive feedback. Will share this with the team which indeed will help to boost their confidence levels. We look forward to welcomes you back at Uga BAY.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place to visit. Had a really good time) very nice clean atmosphere and staffs are welcoming and great service.
Stayed 2 nights in Feb 2019
Response from Roshan Jayaweera on Mar 3, 2019
Dear Valued Guest, Many thanks for selecting Uga BAY as your East coast holiday destination and also for your positive feedback. Will share this with the team which indeed will help to boost their confidence levels. We look forward to welcomes you back at Uga BAY.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Roshan Jayaweera on Feb 22, 2019
Dear Ms. Irene, Many thanks for selecting Uga BAY as your east coast holiday destination and also for your positive feedback. We look forward to welcomes you back at Uga BAY.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel for relaxation, right on the beach, with lovely rooms.
Stayed 11 nights in Jan 2019
Response from Roshan Jayaweera on Feb 22, 2019
Dear Valued guest, Many thanks for selecting Uga BAY as your east coast holiday destination and also for your positive feedback. Will share this with the team which indeed will help to boost their confidence levels. We look forward to welcomes you back at Uga BAY.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Nice beach and pool. Rooms are spacious, clean and comfortable. Dinner buffet is excellent. Staff is friendly and attentive. Would go back there again.
Stayed 3 nights in Feb 2019
Response from Roshan Jayweera on Feb 14, 2019
Dear Valued guest, Many thanks your positive feedback regarding your recent stay with us and will share the same with the team. We look forward to welcomes you back again to our resort during your next visit to east coast. Take care.

10/10 Excellent

Subashini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Roshan Jayaweera on Jan 28, 2019
Dear Ms. Subashini, Many thanks for selecting Uga BAY as your east coast holiday destination and taking time to share your valuable feedback. Will share this with the team which will help to increase their confidence levels. Take care and see you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff who really care about guests comfort. I’d highly recommend Uga Bay.
Stayed 5 nights in Jan 2019
Response from Roshan Jayaweera on Jan 27, 2019
Dear Valued Guest, Many thanks for selecting Uga BAY as your east coast holiday destination and taking time to share your valuable feedback. Will share this with the team which will help to increase confidence levels. Take care and see you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After a long trip in India it was great to just kick back and relax on the beach
Stayed 7 nights in Jan 2019
Response from Roshan Jayaweera on Jan 25, 2019
Dear Valued guest, Many thanks for your valued positive feedback and glad notice that you have enjoyed your stay. Will share these comments within the team which will boost their confident level to improve their service levels further. Looking forward to welcomes you back at Uga BAY!!!

10/10 Excellent

S, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and friendly. Hotel in a nice quiet location just some other hotels in area and a nice beach you can walk along.
Stayed 6 nights in Dec 2018
Response from Roshan Jayaweera on Jan 17, 2019
Dear Valued guest, Many thanks for your positive feedback on your recent stay at Uga BAY!!! Will share your words of encouragements with the team which will indeed be a confident boost for them. See you soon and take care.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time at UGA Bay. It really was a luxurious experience. A special thank you to Chinthaka, Food and Beverage Manager for going above and beyond to look after by baby. His service was exceptional. Also a heartfelt thank you to Prasanna for a seamless check in and room change process. And a great job done by TenTri for her great skills in Balinese massage. Thank you UGA Bay, we loved our experience with you. Kind Regards Jas
Stayed 3 nights in Jan 2019
Response from Roshan Jayaweera on Jan 14, 2019
Dear valued guest, Many thanks for taking time to review our resort and giving us a very positive feedback on your recent stay at Uga BAY. Will share these words of encouragements with the team which indeed will boost their confident levels. Looking forward to welcomes you back at Uga BAY. Take care.

10/10 Excellent

subhashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
We spent a few days this week at this hotel and had the lovelies time. We were there with our 2.5 month old son and the staff was just really amazing with helping us with everything we needed. The food was excellent and the room very specious and clean not to mention the beautiful setting. Having travelled to around 70 countries and having stayed in many hotels this definitely is at the top. 5 stars!
Stayed 3 nights in Dec 2018
Response from Roshan Jayaweera on Dec 23, 2018
Dear Ms. Subhashi, Many thanks for the positive feedback and hope you and your family safely back in Kandy. Will share these words of encouragement with the team and hope to see you soon. Take care.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best stays i have ever had. Amazing resort with exceptional facilities. Highly recommended Awesome beach and great views. Hotel staff is highly friemdly and is available across your whole stay.
Stayed 4 nights in Nov 2018
Response from Roshan Jayaweera on Dec 2, 2018
Dear valued customer, Many thanks for your positive feedback and we are delighted to notice that you have enjoyed your recent stay with us. Will share your valuable feedback with the team and looking forward to welcomes you back in near future at Uga BAY. See you soon and take care.

10/10 Excellent

Mandi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything from the check in, the stay and the check out was amazing. We just left today and we’re already planning our next stay!
Stayed 4 nights in Nov 2018
Response from Roshan Jayaweera on Nov 16, 2018
Dear Ms. Mandi, Very good morning to you and many thanks for selecting Uga BAY as your east coast holiday destination. We are much delighted to notice that you have enjoyed your stay with us and will share these words encouragements with the team. We are looking forward to welcomes you back in your next visit. Take care...

10/10 Excellent

Shandi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 5 star hotel by the beach. Staff are very friendly and helpful. The room was clean and well maintained. Food is well presented and of a high standard. There are daily activities but unfortunately due to the monsoon season currently we could not make use of them. We will return when the climate is better.
Stayed 2 nights in Nov 2018
Response from Roshan Jayaweera on Nov 9, 2018
Dear Shandi, Many thanks for staying with us recently and much appreciated your positive review regarding the same. Will share these words of encouragement with the team and we are looking forward to welcomes you back in brighter summer very soon. Take care.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very friendly and polite. They have a fine performance.
Stayed 2 nights in Nov 2018
Response from Roshan Jayaweeera on Nov 6, 2018
Many thanks for staying with us. Hope have enjoyed your stay with us. Will share your words of encouragements with the team. Looking forward to welcomes you back at Uga BAY. Take care.

10/10 Excellent

LITAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Roshan Jayaweera on Sep 24, 2018
Thanks for staying with us. Thanks for the review too.

6/10 Okay

Debbie, uk

Disliked: Staff & service, property conditions & facilities
Disappointing
The hotel was nice but staff seemed very disorganised. Charged for items that you didn’t order or have. Hotel rooms not really like in the photos
Stayed 3 nights in Jul 2018
Response from Dulanka Balasuriya on Jan 10, 2019
Dear Debbie, Thank you for your patronage and taking the time to give us your feedback. We regret to hear that you did not feel completely satisfied with your stay as we strive to make sure each of our guests leave with happy and pleasant memories of Uga Bay, we do hope you will give us a second chance to serve you better.

10/10 Excellent

Scott, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great location right on the coast. Extremely friendly staff and great food. Particularly liked the Sri Lankan curry and rice night where the head chef would take the time to explain each dish and make recommendations.
Stayed 4 nights in May 2018
Response from Neranjan Morais on Jul 27, 2018
Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel blew all my expectations out of the water. The staff here are so kind and attentive and go above and beyond to help. One of the best hotels I've stayed in by far!
Stayed 10 nights in Jun 2018
Response from Neranjan Morais on Jul 27, 2018
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Neranjan Morais on Jul 27, 2018
Thanks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stretch of beach
Beautiful beach beautiful hotel. Amazing food. Staff were very friendly but could do with a personal touch here and there otherwise the hotel feels a little corporate.
Stayed 1 night in May 2018
Response from Neranjan Morais on Jul 27, 2018
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worthy for the price we paid. Our hotel room was upgraded. Got superb room with balcony. Room service was quick and food is fresh. Breakfast hoppers was great. Pancakes were nice. Staffs are so helpful and friendly. Pools are very nice and good maintenance. All around the hotel is clean and tidy. Having so many tour packages. Had Great time.. Spa was also excellent. . "".. ..
Stayed 3 nights in May 2018

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities
The service the room the facilities and the food is great. Check in is slow and late but check out is early sort of rushed staying there. But great facilities and service. Not much for infants and little ones to do but we will go back

8/10 Good

Adrian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach Great location away from the crowds, Excellent food the staff are great and the Hotel itself is fantastic well laid out so every room can see the sea. This was our second stay we will be back next time we come to Sri Lanka.
Stayed 2 nights in Mar 2018

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel and great food
Great and comfortable hotel room with a very comfortable bed. The hotel beach was incredible! The food was really good, especially the outstanding breakfast buffet. The service however need to be improved; Most of the staff didn't understand much English, and most often were we promised things where the staff pretended (?) to understand, but clearly didn't, which resulted in long delays, wrong orders, room service not showing up etc.
Stayed 3 nights in Jan 2018

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable service
Perfect relaxation spot to round off 2017. The staff is friendly and pays great attention to details. Nicest resort on the beach.
Stayed 4 nights in Dec 2017

10/10 Excellent

Chamali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The room was exceptional. Loved opening the back door to the garden and walking down to the beach. 5 star quality food and service
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017
good

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
ok'sh, but nothing to write home about for those who have seen real 5 start quality and attention to detail

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This is fabulous luxury hotel. The service and food was excellent and the staff were all friendly and fun. The beach is perfect with flying fish and warm clear ocean. My only negative point which rather spoiled my overall impression was that I was overcharged for a taxi transfer to Sigiriya - I asked what the price should be and did not want, or think I should need to haggle in a 5 star hotel but I was charged over £120 for a 3 hour trip. This was our first taxi of the trip and all the following rides were about half the rate.

10/10 Excellent

Yapa and Helena, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely jaw dropping
Words can't explain how amazing this resort is. My partner and I have worked in five star hotels,resorts and leading airlines around the world and have worked as an LQA inspector. From the moment we stepped in the attention to detail was on point. The service, the food and drinks, the rooms, pool and beach were all emaculate. The team that work here were helpful and profesional, they were down to earth and truly hospitable people, everyone from the porter to the bartender to the gardeners were friendly and held genuine smiles. We will continue to spread the word and will be returning in the near future.

10/10 Excellent

Neil & Rachael, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to get away from it all.
We spent two weeks just getting away from it all and it was so quiet and peaceful - exactly what we wanted. The beach is spectacular and the staff are wonderful I cang fault this beautiful little gem of a resort

10/10 Excellent

Kunasegar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anton, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with friendly and knowledgeable staff who were always willing to help. Hospitality was awesome. From the time we arrived till our departure we enjoyed every bit of it. Food is scrumptious with plenty of local produce. When ordering food make sure you order less as the quantity served was just too much per person. May be this could be an area a little input from the restaurant waiting staff may help. Overall a true 5 star experience.

8/10 Good

Sesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kumaresan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach location
Very quiet because it was off season

8/10 Good

Ninaad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect honeymoon spot!
The hotel itself was amazing but not much to do there but relax.

10/10 Excellent

Fran, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel on stunning beach
Had a brilliant two nights and three days at this hotel. The staff were super helpful and friendly. The level of service was superb and the best I have encountered in Sri Lanka and almost anywhere. Nothing was too much trouble and they noticed what you needed. The room was gorgeous. Spacious and comfortable and the food excellent. The fish was particularly good. Activities organised late afternoon - volley ball, football and cricket - helped people get to know each other. Especially the kids/teenagers and helped build a friendly atmosphere. The beach was of course beautiful and they had bikes if you wanted to explore the area which we did and highly recomend. Meeting local people is interesting and can create both funny and poignant experiences. Sri Lankan people are usually very friendly, kind and welcoming.
Table prepared for a romantic meal on the beach (not me!)
The beach early morning.
View of the hotel grounds from our window.