Ratings based on 893 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Loved It.

Posted Oct 10, 2017
Pros: Everything.
Cons: Certain clientele were rude and offensive, but the Management and Staff handled them very well and ensured that there was minimum disruption.
Location: Nice, secluded location, which is what we were after, but only a stroll from various, local eating venues and bars.
We didn't know what to expect, even after having it highly recommended by family and friends who had stayed there many times, but we were so pleasantly surprised and so impressed that we have decided to make it our annual holiday destination from now on. Cannot say enough good things about Cape Sienna. We will not be going anywhere else. Cape Sienna is now our second home. If we could live there permanently we would. Thank you to the Management and Staff. We love and miss you and look forward to seeing you again very soon..
1 out of 5
by A verified traveler

Worst Experience at a Hotel / Resort

Posted Sep 25, 2017
Pros: The only good thing about this hotel is the view.
Location: The location provides a great view; however, it is extremely far from the city. It is extremely inaccessible to restaurants, night markets, and shows.
Never in my 24 years of travelling have I had a worse experience at a hotel / resort. Cape Sienna is supposedly a 5 star resort in Phuket but I believe a 1 star rating is much more appropriate based on the hospitality and service I had received. There were countless number of ants crawling all over our room. We had requested a new room due to the abundant number of ants infesting the mini bar and bathroom but were rudely denied. They claimed that they were completely booked during low-season period (September). Instead, they sent in a staff to spray our room with this questionable, ineffective bug spray in hope of eliminating the ants. The potentially dangerous spray had failed to kill anything except our hopes of having a good vacation in Phuket. The ants continued to roam around in our room and had managed to infest our sealed food we had left in the room. We were forced to throw out numerous bags of our food we had bought the day before. In addition, two out of the three beds we had had stains. The bed I was personally suppose to sleep in had a blood stain. I had called the front desk to have them change the sheets immediately. Already outraged and disgusted, the man that was sent to change my sheets had asked me to help him change the dirty bed sheets. For a 5 star resort, I had expected much more. Not only did my stay here reflect poorly on management but also my overall impression of Phuket. I would recommend anyone considering staying here to look elsewhere.
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Best view at kamala

Posted Aug 7, 2017
Room is actually nice but they need to make some improve on their aircon and jacuzzi. Everything is perfect until the aircon keep making noise and hotel staff told us is fixed yet it happen again during mid night. And they should have more shuttle service to patong beach instead of two time only. Overall is good.
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Near to beach

Posted Jul 18, 2017
But advise only for those just want relax or do driving if not it is a far from town . Overall still good but last day on my stay 6:00 am no eletric until 12pm :(
5 out of 5
Recommended
for Couples
by A verified traveler from COCINA,CA

A GREAT PLACE TO RELAX AND NJOY PHUKET

Posted Jul 10, 2017 on Orbitz
Pros: EVERYTHING
Cons: GIVE ME A FREE ROOM NEXT TIME
Location: AWAYS FROM THE HUSTLE AND BUSTLE OF THE CITY
I CANT SAY ENOUGH ABOUT CAPE SIENNA. THE STAFF, AMBIENCE,LOCATION ARE FANTASTIC. WE UPGRADED ROOM TO ONE WITH A JACUZZI ON THE BALCONY. ROOM IS VERY SPACIOUS. AGAIN, STAFF ARE TOP DRAWER ALL THE WAY. I HIGHLY RECOMMEND THE CAPE SIENNA. BREAKFAST IS GREAT,MY WIFE ESPECIALLY LIKES THE COFFEE MAKER. IT IS AWAYS FROM PATONG BEACH. BUT, THATS WHAT I LIKED ABOUT THE MOST-SERENITY,CALMNESS,RELAXATION....
4 out of 5
by Jayne

Great sea view

Posted Jun 26, 2017 on Hotels
Lovely room. Maintenance work going on but compensated with a bottle of Prosecco. Pool is too public - right in front of restaurant and bar.
5 out of 5
by Joanne

Cape Sienna

Posted Jun 21, 2017 on Hotels
Currently undergoing renovations so all facilities weren't available but overall our stay was very good and enjoyable, staff were wonderful. . Will be retuning guests and would highly recommend
5 out of 5
by Nicholas

This traveler left a rating score only Posted May 29, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
The hotel staff is very friendly and efficient, it's a very nice hotel to stay
5 out of 5
by Justin

Great for a quiet vacation with a view.

Posted May 17, 2017 on Hotels
We had a great stay at Cape Sienna. If you're looking for a nice hotel near with great ocean views in a quiet area, this is the place to stay.