Ratings based on 595 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Fabulous resort!

Posted Nov 28, 2017
Pros: Everything...great pools, rooms and staff with an amazing beach right there!
Cons: A little more variety on the dinner menu but the breakfast buffet is excellent.
Location: Great shops and restaurants all along the strip
Loved everything about this place, the resort is great with lots to offer and the staff are amazing! Only thing, food not that authentic Thai but still good. There are 4 great pools and right on a beautiful beach with lots of great places to eat down the strip. Rooms are big, clean and very comfortable. Definitely recommend this place!
Comment from Hotel Management
Dec 5, 2017 by Customer Relations , Hotel Management
Thank you for choosing to stay with us and for taking the time to share us your fantastic feedback! We are happy you did like our resort and what it has to offer. Appreciate and thank you again for kind recommendation of our place. See you then again, soon! Kind regards, Edissa C. Royo
5 out of 5
Recommended
for Everyone
by A verified traveler

Worth the

Posted Nov 22, 2017
Clean Friendly staff and people Great breakfast Good food Good cocktails Great location All round worth the money A bigger gym maybe and could do with a cold pool if possible. Only slight downs Would definitely go again and recommend
Comment from Hotel Management
Dec 5, 2017 by Customer Relations, Hotel Management
Thank you for staying with us and for your great feedback! We are glad we we were able to live up to your expectation. Appreciate and thank you again for recommending us. See you then again, soon! Kind regards, Edissa C. Royo
3 out of 5
Recommended
for Couples
by A verified traveler from North west UK

Great site but poor food

Posted Nov 16, 2017
Pros: Very good rooms and location near beach
Cons: Restaurant food, only had one main meal and never again. Since no book shop found in Kamala, a book exchange was provided but needs some attention.
Location: Great access to beach, sea swimming and local stalls and eateries
Large site with much walking, good swimming pools, good rooms. Reception very helpful as confusion on room selection but food let it down for us. Had one lunch (dry and tasteless sea bass, sauce in small pot which had hard skin on it - desert looked as though it had been in store ages, solid rather than light) Did not eat any more main meals as plenty of local eateries.
Comment from Hotel Management
Nov 17, 2017 by Customer Relations, Hotel Management
Thank you for choosing to stay in our resort and for taking the time to review us here. We are glad that you did like our rooms and the good location that offers great accessibility. Though, we at the same time feel sorry to hear about your dissatisfaction. We have immediately passed on your comment to our head chef so it could be looked into. Once again thank you and we hope to get another opportunity to be of service to you again in the near future. Kind regards, Edissa C. Royo
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Lovely hotel on beach uhh

Posted Nov 7, 2017
We thoroughly enjoyed our stay here. There are a number of large pools with plenty of loungers for people. Our room wasnt cleaned properly but our complaint was promply dealt with and we were happy. Breakfast was varied and fresh. Beach was clean with good swimming. We would certainly return and have no hesitation in recommending it to others.
Comment from Hotel Management
Nov 13, 2017 by Customer Relations , Hotel Management
Thank you for staying with us and for sharing your wonderful feedback! We are pleased to hear you did enjoy your stay here in our place that offers a direct accessibility on the stunning beach of Bangtao. We shall then anticipate your next return, very soon. Kind regards, Edissa C. Royo
3 out of 5
by A verified traveler from uae

Weird

Posted Nov 5, 2017
Not as expected and not comfortable , it's not advisable
Comment from Hotel Management
Nov 9, 2017 by Customer Relations, Hotel Management
Thank you for staying with us and for your feedback! We are sorry for not living up to your expectation. We would be pleased if we could get another opportunity to be of service to you again in the near future. Kind regards, Edissa C. Royo
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota USA

Enjoyed everything about it

Posted Nov 1, 2017
We enjoyed it. Beautiful hotel/resort the staff was as sweet, friendly and accommodating as could be. The breakfast buffet was good. The beach and water was beautiful! Walking distance to a little street with shops and vendors. Beautiful area quiet. I would definitely stay here again and recommend it
Comment from Hotel Management
Nov 1, 2017 by Customer Relations, Hotel Management
Thank you for choosing to stay in our resort and for taking the time to share us your good feedback! We are happy you did like our place and enjoyed your time here. Thank you again for your positive recommendation! Looking forward to welcome you back here soon. Kind regards, Edissa C. Royo
4 out of 5
Recommended
for Couples
by A verified traveler

nice hotel close to beach

Posted Oct 31, 2017
Pros: great pools
Cons: A little maintanence is required in the bathroom as bathtub was leaking everytime we had a shower
Location: good location
pleasent resort and lovely pools and staff were very helpful
Comment from Hotel Management
Nov 4, 2017 by Customer Relations, Hotel Management
Thank you for choosing to stay with us and for your feedback! We are happy you did like our resort and its good location. Thank you again and we appreciate that you let us aware about the bathtub condition. Rest assured it will be looked into. We hope to welcome you back again here very soon! Kind regards, Edissa C. Royo
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey UK

Great position in Kamala

Posted Oct 20, 2017
Pros: Pools and breakfast quality.
Cons: Some poor finishing of décor in places. Floors etc.
Location: Top location but not much to see without a taxi. Gratefully quieter than Patong.
My only disappointment was the amount of rubbish and plastic bottles further up the beach from our hotel which seriously distracted from the general ambiance and left us questioning the sea cleanliness. Traders in the resort should get together and fix this before sitting around selling trinkets.
Comment from Hotel Management
Oct 28, 2017 by Customer Relations , Hotel Management
Thank you for staying with us and appreciate your feedback! We are glad that you enjoyed the tranquility of our place. We hope to see you again here should you visit Phuket again in the near future. Kind regards, Edissa
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

OUR GO TO HOTEL IN KAMALA!

Posted Oct 14, 2017
Pros: There's nothing not to like!
Location: Within walking distance are the markets, food stalls, Cafe Del Mar and restaurants. Best manicure/pedicure and massage in Kamala too!
This is the third time staying at the Sunwing/Sunprime. It is our hotel of choice when in Phuket because of it's location and facilities.
4 out of 5
by Cameron

Great spot.

Posted Oct 13, 2017 on Hotels
We loved the area and the local nearby restaurants on the Strip. Pools are great.