Ratings based on 179 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

BAD

Posted Jul 23, 2017
Poor room no hygiene kit in bathroom, very bad tourist tour provided by hotel pool animals on chain and long boring drive around collecting fees for travel agencies visiting stupid places, dirty water crossing beach! Very bad
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Jul 10, 2017
Cons: Halal food options would be nice.
Good experience all round. View and proximity to the beach is spectacular.
Comment from Hotel Management
Jul 13, 2017 by Clara, Hotel Management
Dear Guest, We would like to warmly thank you for your kind review regarding your recent stay at Novotel Phuket Kamala Beach. It’s nice to receive your positive feedback on what sounds like a great and relaxing holiday with our quiet location on the seashore. You will be pleased to know I have shared your feedback with the Soul Kitchen team in regards to your Halal food feedback; thank you for mentioning this to us. We can only hope we will have the pleasure to welcome you again very soon. Best regards Clara Horlon Digital Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Very nice hotel on beach front

Posted Jun 5, 2017
Pros: Ocean view, quiet beach and nice restaurant.
Cons: Nothing
Location: Private beach, easy access for a walk, swim etc.
Our family had a great time at the hotel, it is only 30 mins from the airport, close to popular Pa Tong Beach. Nice ocean from the room and restaurant.
Comment from Hotel Management
Jun 8, 2017 by Clara, Hotel Management
Dear Nina, We would like to warmly thank you for your 5 star review, and such a beautiful comment. We’re very pleased to know that you enjoyed your stay with us. We are delighted to read that your holidays were enjoyed and relaxing, I have shared your positive feedback with the team, so thank you for such kind words. We’re very much looking forward to welcoming you back soon. Best regards Clara Horlon Digital Marketing Manager
3 out of 5
by A verified traveler

DISAPPOINTED REPEAT CUSTOMER

Posted May 3, 2017
Pros: BEACH FRONT.THE ONLY THING.
Cons: AS WHAT I MENTIONED ABOVE.
Location: LOCATION IS GOOD.HOTEL GETTING SUCKIER EVERY TIME.
THIS IS MY SECOND STAY IN THIS HOTEL,FOR 2 DAYS DURING DAY TIME THERE WAS WATER SUPPLY INTERRUPTION, HOTEL DIDNT EVEN NOTIFY US ON THE WATER INTERRUPTION ,1 TIME I WAS SHOWERING AND WHILE IM COVERED WITH SOAP AND SHAMPOO THE WATER SUDDENLY WENT DRY,WAITED 2 HOURS FOR THE WATER SUPPLY TO BE FIX END UP TO REQUEST WATER BOTTLE TO BE USE TO CLEAN MYSELF. THE MANAGER DIDNT EVEN APOLOGISE,MAKE THE ASSISTANCE MANAGER TO BE ANSWERABLE,NO APOLOGY NOTES WHATSOEVER,THO THEY PROMISED ON THE PHONE TO GIVR US LATE CHECK OUT BUT THE NEXT DAY ANOTHER STAFF CALLED WITHOUT MANNERS..I REPEAT WITHOUT MANNERS TELLING US THAT WE ARE NOT ENTITLE FOR THE LATE CHECK OUT AND SLAMMED DOWN THE PHONE. THIS IS WORLD RECOGNISE HOTEL CHAIN IN THE WORLD AND WHAT A SHAME TO HAVE NO MANNERS STAFF AND MANAGER TO HANDLE YOUR CUSTOMER. WILL I REPEAT = HELL NO. YES FOR NOW U R THE ONLY BEACHFRONT HOTEL IN KAMALA,GIVE ANOTHER 6 MONTH YOUR BUSINESS WILL BE DROWNED THE DRAIN AS NEW HOTEL ARE ON THE RISE.
Comment from Hotel Management
May 9, 2017 by Clara, Hotel Management
Dear Guest, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. Reading your review, we’re very disappointed to see that you had an average experience with us. We are sorry to read about the water interruption during your stay, unfortunately one of the downsides to being on an island is that this is sometimes beyond our control, but please note that we had an external water company coming and making sure it won’t happen again. Please accept our sincere apologies for the disappointment you experienced at the reception, as this is definitely not indicative of our usual standards. Rest assured that we duly take note of the points that has been raised and that we are currently doing the utmost to prevent those incidents from future occurrence. If you would to share more about your experience please contact our Assistant Executive Manager David While we understand your stay was not so satisfactory, we sincerely hope to have another chance to give you a more pleasant stay should you visit Phuket again Best regards Clara Horlon Digital Marketing Manager
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 25, 2017
Perfect for family, but Entrance very dangerous please set more safety
Comment from Hotel Management
Apr 28, 2017 by Clara Horlon, Hotel Management
Dear Guest, It was a delight to read your 5 star review regarding your recent stay at Novotel Phuket Kamala Beach. We are thrilled to read that your family had a great time with us! You made a valid point regarding the access to the hotel, it can be challenging to get in while it is located on a corner. Please note that we have been working with the local office to make the entrance more visible and we also have an external security company managing the traffic on both roads. We sincerely hope to welcome you back soon should you visit Phuket again. Best regards Clara Horlon Digital Marketing Manager
4 out of 5
by DIANE

Great hotel for the price

Posted Apr 20, 2017 on Hotels
Wish our hotel room wasn't so far from the lobby. This hotel is also far from any convenience stores or local shops. Their breakfast was great and so was their Surf & Turf on Tues & Thurs! The beach view and pool were amazing!
Comment from Hotel Management
Apr 26, 2017
Dear Diane, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. I will pass your kind comments regarding the breakfast and our popular themed dinner Surf & Turf to the team at Soul Kitchen, they will be just thrilled to hear that everything was great, thank you. Regarding your comment about the shops in the area, you’ll be pleased to hear that we are only a 10 minute stroll down the beach to Kamala Village where you will find an abundance of restaurants and little shops, and we also provide 3 complimentary shuttles a day into Patong at 12, 3, and 8 pm, for our in house guests. We sincerely hope we can welcome you back again in the not too distant future. Best regards Clara Horlon Digital Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Apr 18, 2017
We only stayed few days on this resort-style hotel, but it was a great place to stay over the Easter weekend. Staff were friendly caring and pleasant, starting from the reception. Good restaurant-great buffet, though more expensive than I had expected. Breakfast is the highlight of the day, extensive and tasty. Bed is comfortable and room is clean and bright.
Comment from Hotel Management
Apr 26, 2017 by Clara, Hotel Management
Dear Guest, Thank you for a great review we really appreciate you taking the time to write in to share your experience on Expedia. By saying that we are an “excellent hotel” you could not make us happier ! The team at Soul Kitchen will be thrilled to hear breakfast was a highlight of the day, we spend a lot of time making sure there is enough selection and variety in the morning and your feedback will be of great encouragement as we strive to deliver a memorable experience. We can only hope we will have the pleasure to welcome you again very soon. Yours sincerely, Clara Horlon Digital Marketing Manager
5 out of 5
by Shannon

Posted Apr 8, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017
Dear Shannon, Thank you (again) for taking the time to review your stay with us at Novotel Phuket Kamala Beach. We are very glad that you had such a great time at our hotel and we are looking very much forward to welcoming you back soon. Best regards Clara Horlon Digital Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Beachfront property - place to relax and unwind

Posted Mar 14, 2017
Pros: The ambiance and the location - just on the beach
Cons: Include more shuttles to Patong so that everyone can use the free services
I really enjoyed my stay at the Novotel Phuket Kamala Beach. This property is a beachfront property and i wanted to stay here to relax and unwind. Although this is a a bit far from the main city, It doesnt matter if you just want to relax and stay away from the noise of the city. The local food at the Hotel restaurant is really good and since I am a vegetarian, i could ask for the chef to make the local thai dishes without adding meat or seafood so that i could also try out the local food, which would not be possible if i was eating in another place in the city area. The food was delicious. I will definitely come back again whenever i get a chance to visit Phuket. However, there is a downside to stay in the Kamala beach Area - The locals consider this outside of the city - so if you want to explore the city daily and do some local shopping, this is not the place to stay for you, I recommend you book any other hotels in the Patong Area because if you stay at the Kamala Beach, you will either need to rent the motorbikes which cost 300-400 daily rental or take the Tuktuk daily which costs between 400-500 baht one way to go to Patong. But if you just book the Full Day tours like I did - Phi Phi Island Tour & James Bond Island Tour, you can ask the Driver to drop you in Patong at the end of the tour and you can just take the Tuk Tuk back to the hotel when you are done exploring the city.
Comment from Hotel Management
Mar 20, 2017 by Clara Horlon , Hotel Management
Dear Rhythm, Thank you for your review, great to see such an in depth view. It is nice to know our location was excellent for relaxing and our quiet beach away from the noise of the city was a highlight; we are indeed very lucky being located here with amazing access and views of Kamala Beach, thank you for mentioning this to us. It is also pleasing to read that the restaurant was a highlight, with the Chef being able to prepare vegetarian options for you that had both variety and flavour; it was our pleasure to assist here. As you rightly mentioned Kamala Beach is known across the island as a relaxing village away from the city and noise of such areas like Patong; we are sorry that you were not aware of our free daily shuttle bus schedule to Patong as this might have helped you enjoy your stay with us a little more. We can’t wait for your return, and thank you once again to write a comment on Expedia Best Regards Clara Horlon Digital Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

great villa on the beach with private jacuzzi .

Posted Mar 12, 2017
Pros: Everything
Cons: none
Location: Not much unless you take a shuttle or taxi. However we took a few tours from the front desk. It is a location to rest and enjoy the facilities.
Great is the word for everything. If it was not so far, I would go back anytime. It is to be recommended.
Comment from Hotel Management
Jun 28, 2017 by Clara Horlon, Hotel Management
Dear Lise, Thank you very much for your kind words regarding your recent stay with us at Novotel Phuket Kamala Beach. We really appreciate you highlighting so many great features we have to offer here, from the Villas to all our facilities and our great location as well. It’s great to know you’ll return ! We are pleased to read that you had the “Great is the word for everything” and we are particularly proud to know you’ll be returning ! We look forward to welcome you back soon Best regards Clara Horlon Digital Marketing Manager