Ratings based on 99 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Clean hotel with friendly staff.

Posted Aug 7, 2017
Very nice welcome. Good English spoken. All staff very helpful. Need car to get about really. Room was excellent; clean with good facilities.
Comment from Hotel Management
Aug 8, 2017 by JG, Hotel Management
Dear Andy, We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely your hotel manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice chilled hotel

Posted Mar 24, 2017
Pros: Rooms were nice & comfortable
Cons: Better breakfast
Location: Plenty of fast food options nearby
Was away watching England Vs Germany game in Dortmund, was a nice chilled hotel.
Comment from Hotel Management
Mar 27, 2017 by JG, Hotel Management
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Kamen Unna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely hotel manager
3 out of 5
by A verified traveler from Newton Abbit, England

Bit of a let down!!!

Posted Oct 15, 2016
Location: Location was easy to find and fast food was aplenty 😛😛😛
The only downside to this hotel is the fact that 2 people had to share the same bath/shower towel as only one was available. The room was pre booked as well 🤔 Breakfast was a big let down and even the fact that 16euros is not cheap, it was just "not worth the money" I'm sorry to say. Easy to find and very clean, just the 2 negatives I'm afraid.
Comment from Hotel Management
Oct 20, 2016 by JG, Hotel Management
Dear Andrew, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. best regard Jan
4 out of 5
by Phillip from Salusbury

Nice stay.

Posted Jul 23, 2016 on Hotels
Very friendly, helpful staff.
Comment from Hotel Management
Jul 26, 2016 by Direktion, Hotel Management
dear Phillip thank you for your feedback see you soon in Kamen Kind regards Your hotel management
5 out of 5
Recommended
for Everyone
by A verified traveler from Sofia

Very good hotel, comfortable beds, friendly staff.

Posted Apr 13, 2016
We stayed for one night. It is close to Dortmund and less than 3 km to Kamen trains station.
Comment from Hotel Management
Apr 15, 2016 by JG, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,
4 out of 5
by Keith from London

Berlin stop ff

Posted Oct 22, 2015 on Hotels
Stopped route to Berlin. Lovely staff, very comfortable beds. Nice hotel.
Comment from Hotel Management
Jan 9, 2016 by Mercure Hotel Kamen Unna, Hotel Management
dear Guest, thanks for your comment, we hope to see you again on the way back from Berlin. kind regard hotel manager
5 out of 5
by craig from Bolton

Posted Sep 24, 2015 on Hotels
Hotel was very comfortable and a good location
Comment from Hotel Management
Dec 19, 2015 by Mercure Hotel Kamen Unna, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,
5 out of 5
by A verified traveler

Posted Sep 1, 2015 on Hotels
Good clean quite room and near to Kamen
Comment from Hotel Management
Nov 7, 2015 by Mercure Hotel Kamen Unna, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and clean.

Posted Aug 3, 2015
Cons: - more international TV channels - "jetted tubs" in rooms as advertised
Only spent one night on my way across Europe. The room was very nice, comfy and clean. Decent sized TV but only one English channel - news. The bathroom was very clean and almost felt like home. I wasn't expecting a massive hot tub / Jacuzzi, but the description did say "jetted tubs" which this bathroom did not have, just an ordinary bathtub. Overall a great and very affordable hotel. Good for single travellers and couples. I would definitely recommend to a friend and will be happy to stay if I'm ever in the area again.
Comment from Hotel Management
Aug 7, 2015 by Manager, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,
5 out of 5
by A verified traveler

Posted Jun 24, 2015 on Hotels
Comment from Hotel Management
Aug 29, 2015 by Direktion, Hotel Management
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,