Exterior

Reviews of Holiday Inn Express Kamloops, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kamloops, an IHG Hotel
1550 Versatile Dr, Kamloops, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 427 out of 1006 reviews" "
Rating 8 - Good. 343 out of 1006 reviews" "
Rating 6 - Okay. 120 out of 1006 reviews" "
Rating 4 - Poor. 72 out of 1006 reviews" "
Rating 2 - Terrible. 44 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel itself was “fine”. The shower wasn’t great. Pressure was too hard (if you can believe it) and spayed everywhere. The beds were GREAT though! Very comfortable. There was no bottled water available in the hotel. I had to go next door. Not a major inconvenience, it just wasn’t great especially after getting in late.
Stayed 1 night in Mar 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

8/10 Good

Caroline

Traveled with family and small children
Liked: Cleanliness, staff & service
We got everything we need for the night, which is great! If it can have a simple diner in the site will be great! 👍
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the comfy beds with the option of soft or frim pillows, the breakfast was great. Everything was cooked perfect and always hot and fresh. The hot tub and pool were great, it was perfect for our family and was pet friendly for our pups. All the staff were happy, kind and ready to help with anything the could. Thanks for the stay, will stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms and amazing staff!!!
Stayed 1 night in Mar 2024

8/10 Good

Don

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s conveniently located next to the casino and Costco!
Stayed 1 night in Feb 2024

6/10 Okay

Marlene

Traveled with family
Liked: Cleanliness, staff & service
The staff was very friendly and the beds were fairly comfortable.
Stayed 1 night in Feb 2024
Response from Narender Gurram General Manager on Feb 26, 2024
Dear Marlene Thank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
as someone suffering from near blindness I found this room was by far the best we ever stayed in. The room had lots of natural light but also plenty of interior lighting that really aided my ability to be independent while staying. Other hotels should learn from this.
Stayed 2 nights in Jan 2024
Response from Narender Gurram General Manager on Feb 8, 2024
Dear KeithThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make changes to our brand to improve the guest experience. We are very happy to hear that you liked the our Jacuzzi suite room.We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness
Fantastic stay. Rooms well equipped and big cozy bed. The best part of the stay was the host at the desk Valerie!!
Stayed 1 night in Feb 2024
Response from Narender Gurram General Manager on Feb 8, 2024
Dear LindaThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are happy to hear your you liked the room and will pass your comments to Valerie.We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Feb 8, 2024
Dear ChristopherThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Bonny

Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear Bonny,Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

10/10 Excellent

Jim

Traveled with partner
Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear Jim,Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

10/10 Excellent

Gerald

Traveled with partner
Staff was very helpful
Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear Gerald,Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

8/10 Good

Anoush

Stayed 1 night in Dec 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear Anoush,Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

10/10 Excellent

Douglas

Stayed 1 night in Nov 2023
Response from Narender Gurram General Manager on Jan 5, 2024
Dear DouglasThank you for taking the time to rate your experience at Holiday Inn Express Kamloops. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Kamloops.

6/10 Okay

Darlene

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Narender Gurram General Manager on Nov 24, 2023
Dear DarleneThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Rod

Stayed 1 night in Nov 2023
Response from Narender Gurram General Manager on Nov 15, 2023
Dear RodThank you for taking the time to rate your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Annessa

Liked: Cleanliness, staff & service
Staff was very nice and helped with the brightness of the tv, as I have photosensitivity
Stayed 1 night in Nov 2023
Response from Narender Gurram General Manager on Nov 15, 2023
Dear AnnessaThank you for taking the time to tell us about your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We are happy that staff could change tv brightness according to your needs.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Abel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Not bad hotel. Having couple issues.
Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 30, 2023
Dear AbelThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We would like to address your issues, if we could get some more information.We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The continental breakfast was very good food. My only complaint was the heater in the room wasn't working properly. It would go from hot to cold no matter what I set the temperature to. It was a little bit difficult to sleep because of this. But I figured out how to shut it off completely.
Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear KimThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We made a note to maintenance to look into heating issue. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Aaron

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean rooms. Fully renovated.
Stayed 2 nights in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear AaronThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you that you liked our fully renovated rooms.We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reno’s being done
It would be great if the sites updated when there is renovation’s happening. We specifically stayed to have a pool and hot tub experience. There is an agreement to use a close by hotels pool and such, but if that was the case we would have just stayed at the other hotel. The renovations had no impact otherwise,
Stayed 2 nights in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear JustinThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are sorry for the inconvenice caused because of renovations.We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Alexandra

Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Nov 3, 2023
Dear Alexander Thank you for taking the time to rate your experience at Holiday Inn Express Kamloops.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Andrea

Disliked: Staff & service, property conditions & facilities
Left out in the cold
I have stayed a few times and always book the same room this time the fire place didnt work ,the light above it didnt work. The bedroom blind was broken and wouldnt open . I look forward to hsving my time alone and the fire place is one of my favorite parts . When you pay almost 300 a night everything should work. Maybe its time to try a different place. No recommendations to peopld to go there from me for now.
Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear AndreaThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.With the renovations done in the room, there might be a issue with connection to fire place. Will ask maintenance to look into. Thanks for bringing it to our attention.We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thanks

10/10 Excellent

XENOPHON

Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear XenophonThank you for taking the time rate your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Everett

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
When i reserved the stay i wish they were honest. When i checked in with my family we were told there was no hot tub and pool as they were renovating it. If it said that on the expedia site i would not of stayed, i travel alot and need a hot tub to ease these old aching bones, and my daughter loves to swim. I was originally booked at a different hotel but canceled it to stay at this Holiday inn, worst move ever. The carpets were dirty and the OLD air conditioner was loud like a jet engine, you couldn't talk or hear tv while its on. The parking lot looked like a construction site. Wish i never canceled my previous choice, never ever again.
Stayed 3 nights in Oct 2023
Response from Narender Gurram General Manager on Oct 12, 2023
Dear Patrica Anne Neill,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for the inconveniences you faced during your stay. we are sorry that you missed our alert for the property on expedia that our pool and hot-tub are under renovations.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

8/10 Good

Joel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Narender Gurram General Manager on Oct 12, 2023
Dear Joel Thank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Denise

Traveled with family
Would have been better if pool and hot tub were working main reason for staying there didn’t know until we got there
Stayed 1 night in Oct 2023
Response from Narender Gurram General Manager on Oct 12, 2023
Dear DeniseThank you for taking the time to tell us about your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so sorry for the inconvenice caused because of pool and hot-tub renovations.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

2/10 Terrible

Erin

Stayed 2 nights in Sep 2023
Response from Narender Gurram General Manager on Oct 12, 2023
Hi ErinThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Kendra

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked this hotel ahead of time specifically for the fact that it had a pool for my two young nieces to swim in. Upon check in, we were notified that because of an "incident" the pool was temporarily closed. End of discussion. We were very disappointed and let the concierge know that they should have had that clearly marked on the website or a courtesy email sent to the guests of the hotel. We were given an apology however nothing else. I feel like the hotel should have attempted to make it up to us but literally the message we got was too bad so sad. If I would have known 24 hours ahead of time that the hotel pool was closed I may have been able to cancel the reservation without penalty. But I was not given that option. Truly disappointed.
Stayed 1 night in Sep 2023
Response from Narender Gurram General Manager on Oct 30, 2023
Dear KendraThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Percy

Business traveler
Liked: Staff & service
light at entrance of room burnt out. Toilet flusher handle broken and sitting on top of the tank (meaning somebody knew it was broken)
Stayed 1 night in Sep 2023
Response from Narender Gurram General Manager on Oct 27, 2023
Dear PercyThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.We were under full renovations of the hotel, my team might have missed those things in the room. so sorry for the inconvenience.We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Jason

Traveled with partner
Liked: Staff & service
Great location, facility was under renovations (did not know this prior to booking) and was not what we expected.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Hi Jason,Thank you for the 3 out of 5 star review. Apologies as our renovations are going on, we would love to accommodate you again in our newly renovated property.

4/10 Poor

Valerie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Hi Valerie,Apologies for any kind of inconvenience that you might have faced during your stay. Please feel free to reach out for any help.

8/10 Good

Norman

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Hi Norman,Thank you for the 4 start review!

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Narender Gurram General Manager on Oct 30, 2023
Dear PaulThank you for taking the time to rate your experience at Holiday Inn Express KAMLOOPS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Carol

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We specifically phoned the hotel directly and asked about the pool and hot tub as our grandson was joining us and he loves to swim. I was told on Tuesday by someone at the front desk that the hot tub was under going some maintenence but would be open on Friday.. i also asked if the pool was heated and was tol it was warm, 85 degrees. On Saturday when we arrived the hot tub was closed and the pool was too cold to swim in. My grandson could only stay in for a couple minutes and my husband even less. We are extremely disappointed in our stay. The whole purpose was to swim and hot tub and we were not told the truth about the facilities. We would not have booked there if we knew and feel we wasted our money at your horel. My husband has been a Holiday Inn member for many years and I am hesitant to continue staying at your chain of hotels.
Stayed 1 night in Sep 2023
Response from Narender Gurram General Manager on Oct 30, 2023
Dear CarolThank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KAMLOOPS.I would like to start by apologizing to you for the inconveniences you faced during your stay. We apologize for the miscommunication, but we were giving information to all the guests that pool and ho-tub closed for renovations.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 26, 2023
Hi Jason,Thank you for the start review!

8/10 Good

Joseph

Liked: Cleanliness, room comfort
It was under renovation
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Hi Joseph,Thank you for the 8/10 review. We apologies for any inconvenience. Thank you

6/10 Okay

Barbara

Liked: Staff & service
Disliked: Room comfort
When we arrived we were told that the floor that we were on was under construction. We understood that. We weren’t bothered by the noise, but the hallways were a disaster while trying to manoeuvre our luggage rack. We we not offered a lowered rate as a compensation. Also, our air conditioner was so noisy, it kept us both awake all night. Could have been a better experience. By the way, we have stayed in this hotel about four different times, and this was a big disappointment this time. Not sure we would book there again when there are so many options available in the same area. Hope this honesty helps you in the future.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Hi Barbara,We apologies for the inconvenience as the property was under renovation for the past month. We apologies and hope you would give is another chance to stay at out renovated property.

4/10 Poor

Jeff

Traveled with family
Liked: Amenities
It was dirty the air conditioning leaked water on the floor,the bathroom was dirty and the towels were stinky
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 6, 2023
Hi Jeff,We apologies for the inconvenience, we will get that looked after right away. please reach out to expedia team if any help is needed.

6/10 Okay

Andrea

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room overall was very nice, clean, showed averAge west and tear. The bed was very comfortable. AC unit made terrible noise so we weren’t able to keep it on at night. Where this property lost points for us was the hot tub. It was filthy dirty. We specifically booked a property with one. We only stayed in 2 minutes. Scummy.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 6, 2023
Hi Andrea,We apologies for the inconvenience. I will let the maintenance manager know about the issue and get it fixed right away!

8/10 Good

Patrice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hot breakfast. The bed is very comfortable and great soft pillows We were in the top floor the fourth floor but the only thing was the broiler room or something large outside our room was making a loud noise so we didn’t sleep that great. It’s a loud humming noise. So if you need quiet this is not the room for you. The room is expensive king size so it would be something to consider. Next time I will request away from the elevator and broiler room? Also there was a facecloth on the top shower rod. That’s why it was rated as good instead of excellent. Otherwise the rooms are very clean and smell new. I believe they are the renovated rooms.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 6, 2023
Hi Patrice,We apologies for the inconvenience. We do have our newly renovated room on the 4th floor. We will try to locate the noise and get it fixed right away.

8/10 Good

Gregory

Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 28, 2023
Thank you for reviewing the Holiday Inn express Kamloops. We are so glad you’re happy with your stay. We appreciate your feedback on the dynamic of staying with us; we love helping our guests and always aim to meet every expectation. I’ll share your comments with my team to ensure we remain a high energy, responsive and proactive team for every guest. We appreciate you taking the time to let us know about your experience and hope you stay with us again!

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 28, 2023
Thank you for reviewing the Holiday Inn express Kamloops. We are so glad you’re happy with your stay. We appreciate your feedback on the dynamic of staying with us; we love helping our guests and always aim to meet every expectation. I’ll share your comments with my team to ensure we remain a high energy, responsive and proactive team for every guest. We appreciate you taking the time to let us know about your experience and hope you stay with us again!

10/10 Excellent

Kimberlea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 28, 2023
Thank you for reviewing the Holiday Inn express Kamloops. We are so glad you’re happy with your stay. We appreciate your feedback on the dynamic of staying with us; we love helping our guests and always aim to meet every expectation. I’ll share your comments with my team to ensure we remain a high energy, responsive and proactive team for every guest. We appreciate you taking the time to let us know about your experience and hope you stay with us again!

10/10 Excellent

JENNIFER

Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 26, 2023
Hi Jennifer,Thank you for the 5 start review!

10/10 Excellent

brent

Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 6, 2023
Thank you for reviewing the Holiday Inn express Kamloops. We are so glad you’re happy with your stay. We appreciate your feedback on the dynamic of staying with us; we love helping our guests and always aim to meet every expectation. I’ll share your comments with my team to ensure we remain a high energy, responsive and proactive team for every guest. We appreciate you taking the time to let us know about your experience and hope you stay with us again!

10/10 Excellent

Xin Ge Ge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 21, 2023
Thank you for reviewing the Holiday Inn express Kamloops. We are so glad you’re happy with your stay. We appreciate your feedback on the dynamic of staying with us; we love helping our guests and always aim to meet every expectation. I’ll share your comments with my team to ensure we remain a high energy, responsive and proactive team for every guest. We appreciate you taking the time to let us know about your experience and hope you stay with us again!

4/10 Poor

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Door would not open they had to replace battery twice and took awhile to do it, room was very dated and carpet had stains all over, dogs barking down the hall a lot
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 6, 2023
Hi Tammy,We apologies for the inconvenience. Please feel free to reach out to expedia for any help. We will be happy to comply. Thank you

8/10 Good

nolan

Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was a winner with my kids
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 14, 2023
Thank you for reviewing the Holiday Inn express Kamloops. We are so glad you’re happy with your stay. We appreciate your feedback on the dynamic of staying with us; we love helping our guests and always aim to meet every expectation. I’ll share your comments with my team to ensure we remain a high energy, responsive and proactive team for every guest. We appreciate you taking the time to let us know about your experience and hope you stay with us again!