Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Free WiFi, bed sheets
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Reviews of Motel 6 Kamloops, BC

2 out of 5
Motel 6 Kamloops, BC
1763 Trans Canada Hwy E, Kamloops, BC

Reviews

6.2
Rating 10 - Excellent. 17 out of 134 reviews" "
Rating 8 - Good. 42 out of 134 reviews" "
Rating 6 - Okay. 31 out of 134 reviews" "
Rating 4 - Poor. 19 out of 134 reviews" "
Rating 2 - Terrible. 25 out of 134 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, door lock was not secure, fridge did not work. No water glasses, no coffee maker. People going through the outside garbages. Less than basic accommodation. Very noisy due to highway.
Stayed 1 night in Apr 2024
Response from Team Motel6 on Apr 9, 2024
Dear customer,we are sorry for the inconvenience. But we at Motel6 do not provide Coffee Maker inside the rooms & we did not mention the same as room facilities online also. Moreover the door lock & fridge is working fine as we rechecked it again and we never received such a complaint from other customers to whom room was given after your Checkout also. And your check-in was around afternoon when housekeeping was being done for a late checkout of some rooms which might catch you sight of some Garbage bags. Though we will take your feedback as constructive & work on it. RegardsTeam Motel6Kamloops

2/10 Terrible

Michelle, Quesnel

Nothing good to say. It was dirty, toilet wouldn’t flush and upstairs neighbors were loud all night. DO NOT STAY HERE!!
Stayed 1 night in Feb 2024
Response from Team Motel6 on Feb 26, 2024
Dear Guest,We apologize for your bad experience at our property. However we ensure every room is clean before any guest check's-in. And sometimes guests in other room's may make noise which can be controlled to some extent if we are informed. As there was no information regarding this to us we couldn't help you.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Motel6 on Jan 9, 2024
Dear customer can we know the reason for reviewing us so low. As this will help us to serve you better next time. As far as we remember we went well during your stay time & even we gave you time & space for getting the best offers for booking with us.

10/10 Excellent

Nicole

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Best and cleanest Motel 6 I have ever stayed at and what a great price! I would highly recommend it for anyone traveling through!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi NicoleThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Elinor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Motel Nightmare!!!!
This hotel was the worst we have ever stayed in- the toilet waS plugged...there were dirty towls left in the bathroom the fridge had leftover food and spills in it A prostitute was screaming at 3am..the front office was locked when we arrived at 10and still locked at 8:30 am. PLEASE take this awful motel off your website. And to think i paid for our stay.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Elinor,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
I was charged a pet fee but it was announced free of charge.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Marina,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Morley

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was pleasant. The bed was comfortable. The shower was strong. The toiulet did not flush.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Morley,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Myles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upstairs guests were enjoying themselves with some moaning and chirping. Overall a good nights sleep when things quieted down :-) It’s a lower end motel but if you’re just looking for a bed it’s not terrible.
Stayed 1 night in Sep 2023

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service
Convenient location for Highway travel and for fast foods. Room was clean but needs some minor updating.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Lawrence,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was relatively clean given the age of the property. There was no toilet paper in the room upon arrival.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Claude

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t go to that motel
Stayed 1 night in Sep 2023

6/10 Okay

Joana

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Sharmayne

Traveled with partner
Liked: Staff & service
Staff very friendly, room felt cheap and dingy, however the sheets, towels and bathroom were clean, that’s all I really expect paying what we paid. The cable box didn’t work in the room, we didn’t ask for help to fix it, just didn’t watch tv. We would probably stay again!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Sharmayne,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

4/10 Poor

Verified traveler

Liked: Staff & service
We thank the manager for addressing the noise that was above us during our stay.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Traveler,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Dallas

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t waste your time. All of the terrible old reviews still stand. The 3 hours i spent sleeping i slept fully clothed. Sheets were dirty and the shower had hair in it as listed in other reviews. Is this possible still the same hair? First time I’ve refused to use a shower in a hotel. Still loud tenants stomping around all night. Stay somewhere else. The dinner next door has good food and will tell you some of the horror stories they have heard if you ask.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Dallas,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Andrew

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were polite and nice. The accommodations itself however are in need of some work. At least given the current price point of this hotel. So long as the rate is under $100, I suppose it’d be “okay”. If you’re curious… read some reviews..
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Andrew, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

8/10 Good

Simon

Stayed 3 nights in Aug 2023

4/10 Poor

Andera

Stayed 1 night in Aug 2023

8/10 Good

Clayton

Stayed 2 nights in Aug 2023

2/10 Terrible

Tammy

Stayed 1 night in Aug 2023

8/10 Good

Amanda

Liked: Staff & service
Disliked: Amenities
A pile of garbage outside my door, found old napkins underneath the table area
Stayed 2 nights in Aug 2023
Response from Nancy Y. on Aug 17, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Lindsay

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at property and it looked dodgy immediately. Was given key card and told to park in one of the spots. Scanned wrong room by accident but our key opened the room to reveal a woman who lives in the motel. She was rightfully upset and voiced her concern to management. Management didn't try to resolve the situation, only said sometimes the key card ends up being a master key. We felt very unsafe given the situation so asked for our money back. The lady proceeded to tell us that she was a prostitute and that the staff at this particular motel were busted a year prior for involvement with human trafficking. The management said nothing in response to her allegations. We received a refund and left as fast as we could. I would avoid this place at all costs. Very high transient population in the immediate vicinity. Extremely unsafe. Dirty. Motel should not even be on expedia to be able to book. It was disgusting and scary.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 17, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Alan

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Rocky was very congenial…the TV was old and took 30 minutes to get set up I accidentally left a headset in the room and when I phoned back, told them where I had left it they said it wasn’t there!! I would not stay there again
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 8, 2023
Hi Alan,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Mia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Will not be using again
Place outdated, walked on my bare feet for a few minutes only, and they were real dirty. Took wet paper towel and just wiped on smalls spot on floor, it was black they do not wash the floors regular.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Mia,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

JOSE, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Customer services are excellent
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 1, 2023
Hi Traveler, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

8/10 Good

Debbie

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Robert

Traveled with family
Disliked: Cleanliness
Not so great
The floors were not clean. Our feet got dirty just walking on them. The bathroom faucet needs repair.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 27, 2023
Hi Robert, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Alexander

Traveled with family
Liked: Cleanliness, staff & service
Good stay for one night. Didn't like there are no coffee in the room and fridge was broken.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Alexander,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

Garry

Traveled with group
Liked: Cleanliness, staff & service
I was surprised that they had no coffee or any kind of cups in the rooms and that coffee at the front desk is really only offered in the morning. This said, staff was more than willing to make me a coffee when I buzzed them to come. The outdoor carpet on the upper walkway is disgustingly dirty (full of hair).
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Garry,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Anjeela

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
According to price it was not fair and the water from AC was all over the floor near electronic switches and near the fridge in given room. The older guy was nice and tried to sort out the problem regarding our bill recipients but the younger person didn’t have any customer service attitude.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi Anjeela,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

8/10 Good

John

Business traveler, Traveled with partner
Liked: Staff & service
I was warned this area is a high crime neighborhood. So far so good, room is fair, I'm just sleeping one night.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 18, 2023
Hi John,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

susan, Cobble Hill

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Doug

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 12, 2023
Hi Michele, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

8/10 Good

christine

Stayed 1 night in Jun 2023

4/10 Poor

craig

Disliked: Cleanliness, property conditions & facilities
You get what you pay for I guess. Had to ask for towels. Towels had stains. Tv didn’t work properly. No coffee in rooms had to go to the office to make coffee and they didn’t provide cups. It looks like they are renting out rooms to people on social assistance
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Craig,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort
Air conditioner didn't work. Refrigator didn't work. Tv didn't work but was fixed. Very bad location.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi John,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Christopher

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tap on sink broken, air conditioning not working, non-smoking room smelled like smoke. Asked for different room and same issue.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 20, 2023
Hi Christopher, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excellent

susan, Cobble Hill

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the bed extremely comfortable. Will stay again.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 15, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

jeremie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms def need some work
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 15, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Arthur

Traveled with partner
Had to request room items. key didn't work and options weren't provided, felt locked in room. TVC didn't work properly. Air conditioner did work.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 15, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Lizet

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Feels unsafe around the area
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 6, 2023
Hi Lizet,We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith#Team6

2/10 Terrible

Kyoung ho

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023

2/10 Terrible

Christy

Disliked: Cleanliness, property conditions & facilities
Broken windows, every door looked broken into, mattress, clothes, and garbage strewn about outside.
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 6, 2023
Hi Christy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Bradly

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting my bed wasn’t clean had hair and everything in it so ghetto junkies all in the parking lot 24/7
Stayed 2 nights in May 2023
Response from Brand Experience Team on May 31, 2023
Hi Bradly, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

April

Stayed 1 night in May 2023

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff at front desk was very nice and approachable. But when we got to our room it was very small, not very clean (dirt in corners of room), tub faucet broken and unstable (as when you turned it on, it wiggled and you could see it wasnt sealed into the wall) and no cots available for our son (as we asked for when booked).
Stayed 1 night in May 2023
Response from Brand Experience Team on May 31, 2023
Hi Amanda, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6