Exterior

Reviews of Riverland Inn & Suites

3 out of 5
Riverland Inn & Suites
1530 River St, Kamloops, BC

Reviews

7.6

Good

Rating 10 - Excellent. 342 out of 1019 reviews" "
Rating 8 - Good. 331 out of 1019 reviews" "
Rating 6 - Okay. 171 out of 1019 reviews" "
Rating 4 - Poor. 100 out of 1019 reviews" "
Rating 2 - Terrible. 75 out of 1019 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pritika

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the location and service I received here
Stayed 1 night in Mar 2024

10/10 Excellent

Tashina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked my stay
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Hi Tashina,Greetings from Riverland Inn & Suites.We are delighted to hear that you had wonderful time with us during your visit. We hope you will give us chance to welcome you again in the future.Best regardsGuest Services

6/10 Okay

Victoria

It was great for a quick stopover, close to everything 🙂
Stayed 1 night in Mar 2024
Response from Guest services on Mar 26, 2024
Dear Guest,Thank you so much for sharing your valuable feedback. Looking forward to welcoming you back to give you an even better experience. Kind Regards Guest Services

8/10 Good

Jeff

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked this one as advertised with a pool but pool was closed for maintenance and renovations going on on the 1 st floor and Reno garbage on property next door
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

2/10 Terrible

Jenn

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Suite had dirty walls, dirty towels, and smelled of mold.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 24, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services

10/10 Excellent

MARTY

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
Dear Guest,Thank you so much for sharing your positive feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Chester, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
A little hard to find the place but other than that fine
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
Dear Guest,Thank you so much for sharing your positive feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

6/10 Okay

Chantil

Traveled with family
Liked: Cleanliness, staff & service
Overall good stay. Pool was iin maintenance wish we knew before we went.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back again to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real neat
Stayed 6 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Dear Guest,Thank you so much for sharing your positive feedback.Looking forward to welcoming you back again to give you an even better experience.Kind RegardsGuest Services

2/10 Terrible

Walter

Disliked: Cleanliness, property conditions & facilities
I entered the parking lot and was immediately concerned with the group of young men and woman there. Did not even check in. Considered the $60 paid a lesson. The cheapest is likely the cheapest for a reason lol.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Dear Guest,Thank you so much for sharing your feedback.Please be informed that in every hotel/motel, you will find a lot of people going in and out from their rooms. Kind RegardsGuest Services

8/10 Good

Katrina

Traveled with family and small children
Liked: Cleanliness, staff & service
We had a booking, we came in the middle of the night, like 1am. They were efficient in getting my booking detaisl wuick and getting me signed and out the door in 5min. Spouse and kid went to room while I flew up to hospital( came into town for an emergency with family ). When I got back at 5am , my card wasnt working. They quickly got it sorted and off to bed I went. I found the beds to be comfy. Coffee in room wasnt bad. Good for a quick cup.
Stayed 2 nights in Dec 2023
Response from Guest Services on Mar 17, 2024
Dear Guest,Greetings from Riverland Inn & Suites.Thanks for sharing your positive review and we are glad that we were able to serve you. Looking forward to welcoming you back in near future.Best regardsGuest Services

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the desert hills and gentle river from the 3rd floor Balcony Suite. Stayed one night for a getaway to read and do some amateur astronomy. Room was clean, everything worked, receptionist was helpful.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 17, 2024
Hi Peter,Greetings from Riverland Inn & Suites.We are delighted to hear that you had wonderful time with us during your visit. We hope you will give us chance to welcome you again in the future.Best regardsGuest Services

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and nice setting beside river.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 15, 2024
Dear Guest,Thank you so much for your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Hi Donald,Thank you very much for sharing your valuable feedback. We looking forward to welcome you in future. Best regardsGuest Services

8/10 Good

Isaac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older inn but overall pretty decent. Great view and the front desk staff was great.very helpful and responsive with our calls for extra amenities. Very nice balcony overlooking the river. The breakfast was good. Nice dining area and well stocked. Pretty standard meal. We stayed in the 3 queen bed suite. I’d say the beds were twins so that was upsetting and made for a tight sleep. The rooms are dated and musty but as clean as they could be. The suite was very minimally stocked with utensils and there was no coffee. No hair dryer in the bathroom. The beds were comfortable and clean. The pool unfortunately was closed for maintenance but the hot tub was clean and hot. Only fits about 5 people but it was good.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 11, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.The room you booked was actually with 3 queen beds only.However, we apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were superb. Check-in/out and the cleaning staff outside the rooms were friendly and seemed genuine (rare in hotels now). The important areas of the room were clean, i.e. toilet, sink, bathtub, beds, etc. The view was great, watched 3 eagles over the river both days we were there. The pool was out of order which was disaponting. The sink and bathtub were backing up, I let them know at check-out and he said he'd get maintainance on it. It was a very basic accomodating but we were happy with it and found value for the price range. We will stay here again.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 11, 2024
Dear Guest,Thank you so much for sharing your positive feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy when travelling to Jasper from Vancouver. Quiet, and a good breakfast. Is beginning to show its age.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 11, 2024
Dear Guest,Thank you so much for sharing your positive feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Ajwinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was fine, breakfast could be better.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 10, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

8/10 Good

Sylena

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 7, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

6/10 Okay

Kimberly

Traveled with group, Business traveler
The room had a stale smell, kind of like a De
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
Dear Guest,Thank you so much for your valuable feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived and was greeted warmly - location is easy to find and central. Slept fantastic - I’d recommend
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 2, 2024
Hi Donna,Thank you very much for sharing your positive feedback. We are glad to hear that you had good time with us. We are looking forward to welcome you in the future again.Best regardsGuest Services

8/10 Good

Dylan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stsyed here many times never had any issues
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 27, 2024
Dear Guest,Thank you so much for sharing your positive feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Manon

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 21, 2024
Dear Guest,Thank you so much for your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Barbaraann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location price and facilities. Enjoyed our stay close to the hwy away from all the busy.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Dear Guest,Thank you so much for sharing your positive feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

6/10 Okay

Sandra

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room had not been properly cleaned. The carpet needed vacuuming and the bed was ruffled as if someone had sat on the edge.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 22, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services

4/10 Poor

Randy

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 21, 2024
Dear Guest,Thank you so much for your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Kansas H A

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great staff , great place close to everything but private and tucked away with a beautiful river view !
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 18, 2024
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Guest Services

8/10 Good

Brent Leonard

Traveled with family
Clean and well maintained. Easy access to highway or into town
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 17, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

6/10 Okay

Gordon

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 21, 2024
Dear Guest,Thank you so much for your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

troy

Traveled with family
Liked: Amenities, property conditions & facilities
Amazing little hidden gem. Pool area is amazing! Gorgeous river view from your balcony. Will definitely be staying here more
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 13, 2024
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Guest Services

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 12, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Inexpensive.
Stayed 1 night in Nov 2023
Response from Guest Services on Feb 9, 2024
Dear Guest,Thank you so much for sharing your positive feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

10/10 Excellent

Kelvin, Medicine Hat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, staff clean ,knowledgable ,pool was nice temp, hot tub not to hot. Great place to stay for the price
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 8, 2024
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Guest Services

10/10 Excellent

Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place staff always friendly they offer breakfast in mornings. I’d definitely book stay again with them
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 4, 2024
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Guest Services

10/10 Excellent

Rafael

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Staff was great and helpful. The room was very clean and had an amazing view.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 3, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

8/10 Good

Dwayne

Liked: Cleanliness, staff & service
GOOD
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 3, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

6/10 Okay

beth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services on Feb 3, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

4/10 Poor

carol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not the best....no variety was cheap looking stuff and dry..
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 30, 2024
Dear Guest,Thank you so much for sharing your feedback.We apologize for the inconvenience caused.Looking forward to welcoming you back to give you better experience.Kind RegardsGuest Services

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
Kind staff. Lovely view, close to river walkway. Cozy, bright room. Breakfast room is very nice, with a fire in the fireplace and seats facing the river and mountain. Ther"hot" part of the breakfast was not - it seemed ther warmers weren't working - but there were many other good choices.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 28, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

8/10 Good

Bryon or Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 16, 2024
Dear Guest, Thank you so much for sharing your valuable feedback. Looking forward to welcoming you back to give you an even better experience. Kind Regards Guest Services

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, quiet and very comfortable bed. No convienient eating establishments however
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 14, 2024
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Guest Services

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
For the price, it’s perfect £30 a night can’t go wrong has everything you need.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 8, 2024
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Guest Services

8/10 Good

LiChen

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 28, 2024
Dear Guest,Thank you so much for sharing your valuable feedback.Looking forward to welcoming you back to give you an even better experience.Kind RegardsGuest Services

8/10 Good

Terry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 8, 2024
Dear Guest, Thank you so much for sharing your valuable feedback. Looking forward to welcoming you back to give you an even better experience. Kind Regards Guest Services

8/10 Good

Becky, Hanceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 30, 2023
Dear Guest, Thank you so much for sharing your valuable feedback. Looking forward to welcoming you back to give you an even better experience. Kind Regards Guest Services

10/10 Excellent

Myrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, so didn't take advantage of the river walk, the entrance to which is very close. This hotel/motel is very clean, the staff are friendly, helpful and professional.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 27, 2023
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Guest Services

10/10 Excellent

keenan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Services on Dec 27, 2023
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Guest Services

8/10 Good

mitchel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 25, 2023
Dear Guest, Thank you so much for sharing your valuable feedback. Looking forward to welcoming you back to give you an even better experience. Kind Regards Guest Services

10/10 Excellent

Jen-Hao

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 26, 2023
Dear Guest, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Guest Services

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More coffee
It was as ranked above. However, the coffee and sugar could have been restocked more regularly
Stayed 9 nights in Dec 2023
Response from Guest Services on Dec 23, 2023
Dear Guest, Thank you so much for sharing your valuable feedback. Looking forward to welcoming you back to give you an even better experience. Kind Regards Guest Services