Ratings based on 226 Verified Reviews

3.0 out of 5
58% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from nl

Posted Sep 12, 2017
Though we booked a hotel but it is a motel dark and scary when we saw it was a dark motel we tried to get a refund the manager said no refunds stayed at Super 8 before in Ontario and it was beautiful vary disap0inted in this one
Comment from Hotel Management
Sep 16, 2017 by Nirmal, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A verified traveler from Coquitlam BC

Ok for just one night

Posted Sep 10, 2017
This is a one night hotel and go. The pool is not the one of the pictures, the breakfast is poor in quality and variety. If you're on the first floor you hear everything from outside. The cleaning of the room and the fast check in were very good. Also it was expensive compering with the quality we got.
Comment from Hotel Management
Sep 16, 2017 by Nirmal, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler from Vancouver, BC

Would be okay with better maintenance and cleaning

Posted Sep 7, 2017
Pros: Pleasant staff, efficient checkin and checkout
Cons: Maintenance, repairs and cleanliness
We are not super picky, since the room was inexpensive - our room is just a place to sleep. We have stayed in other Super 8's that were just fine for us. The room looked okay at first glance, but as we settled in noticed that certain things were run down and in need of repair: the bath/shower drain was partially plugged so you were ankle deep in water as you showered (ew - from other people's showers), bathroom vanity plug outlet was loose so you had to hold the plug in or it would fall out, the bedsheets and towels were well-worn and greyed, the door hinges in the bathroom were rusty, and the carpet had holes in spots. There were also issues with cleanliness: dusty/waxy residue in vanity top corners, crumbs in fridge, grimy lamp/light fixtures, and mildew around the tub caulking. To be fair, the hotel staff were very pleasant and efficient - checkin and checkout was easy. The beds and pillows were comfortable. With maintenance and repairs, new linens, and a good cleaning, it would be okay. However, we would not recommend this hotel until these things were taken care of.
Comment from Hotel Management
Sep 16, 2017 by Nirmal, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

GreAt family hotel

Posted Sep 5, 2017
Newly renovated rooms, clean pool. The only negative is that the beds vibrated when trains went by. However this did not wake us.
Comment from Hotel Management
Sep 9, 2017 by Nirmal, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from vancouver bc

Posted Aug 23, 2017
When I booked places on website, I just trusted the pictures but when I got there it was terrible. Rooms was so bad and smell on the rooms was so bad which I can not stay in room for minutes. The customer service was So bad Finally We didn't accept places and left but day after when I check my online banking I saw thay charge me on credit card which I didn't accept when I received on web.
Comment from Hotel Management
Aug 26, 2017 by nirmal, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from Nova Scotia

Small

Posted Aug 21, 2017
Room was much smaller than I expected from pics.Bath was tiny with poor shower.Breakfast was just O.K.,very limited in choices.p
Comment from Hotel Management
Aug 26, 2017 by n, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler

Dirty run down motel

Posted Aug 19, 2017
The pictures look good on the site. But nothing like what the room actually looks like. Dirty carpet, dirty bed clothes, old broken furniture, bathroom disgusting. Dirty air conditioner. This hotel is not worth the money and I would never stay here again and never recommend to anyone. Should be reported to health inspector. And no one at front desk in the night or morning to complain to.
Comment from Hotel Management
Aug 26, 2017 by nirmal, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta canada

Close to the highway

Posted Aug 17, 2017
The room was hot when we arrived in it. Someone allowed their children to run and scream in the hall in the morning but that wasn't the hotels fault.
Comment from Hotel Management
Aug 18, 2017 by nirmal, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2017
Stayed overnight going to Alberta.. It was nice and clean hotel happy about it..
Comment from Hotel Management
Aug 18, 2017 by nirmal, Hotel Management
We are glad you enjoyed your stay and hope to see you again soon
4 out of 5
Recommended
for Everyone
by A verified traveler from B,C.

The Pool was not the pool advertised in pics.

Posted Jul 7, 2017
Pros: location
Cons: because of space not much
Location: right along hyway 1, outside of town
Overall slightly above average, small rooms. The continental breakfast was quite good. Orange juice had a strange taste.
Comment from Hotel Management
Aug 5, 2017 by nirmal, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.