Ratings based on 43 Verified Reviews

3.7 out of 5
70% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

not a 3 star facility

Posted Oct 14, 2016 on Hotels
the hotel is in need of an update. the grounds were beautiful. There was food left in the fridge from the last guest and it was moldy. The tv didnt work and it took 3 different sets to get one that worked but the choice of stations was small and not appropiate for english speaking guests. It was highly overpriced. A two star hotel at best.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 29, 2015 on Hotels
4 out of 5
for Everyone
by A verified traveler from The Hague, NL

A warm welcome

Posted Nov 11, 2014
Pros: The staff and the overall mood.
Cons: Speed of food service was sometimes a little tardy but this only was of concern at breakfast when a taxi was booked.
Location: The location is attractive, limited services nearby but there is street food and there are bars/restaurants within a 15 minute stroll.
A 4-night stay in November 2014 introduced me to the New Madagascar. The shower was hot, the bed comfortable and supplied with a mosquito net. Lots of power points in the room for chargers etc. The hotel's secluded location is a major asset though some might find it also a drawback as transport needs to be arranged for all excursions; taxis are however easily arranged. Power supply through the Ugandan National Grid was unreliable and evenings were affected by noise from the generator but that is hardly the fault of the hotel management! Manager Maureen epitomised Ugandan friendliness with a most pleasant and helpful demeanour. Lovely grounds with colourful plants and flowers throughout. Good wifi (subject to the power being on). Food service was subject to availability but meals were of a good standard, I can recommend the liver! This is one peaceful place - again, unless the generator was running. Rather an intriguing building, with clear views over an inlet of Lake Victoria, and definitely good value at half the cost or less of the business hotels. One warmed very much to the place with all staff very charming and eager to assist. Maintenance work was ongoing showing that the management is attentive to upkeep and to detail. Being at a high elevation there was very little attention from the dreaded mosquito too. No swimming pool here but the atmosphere is very relaxed and soothing. Airport taxi (1hr) costs 80,000-100,000 Ugandan shillings, c. £20.
4 out of 5
by David from USA

beautiful view of the Lake

Posted Oct 11, 2014 on Hotels
I liked the hotel , the staff was very friendly , I got to watch a few thunderstorms go through the area which I very much enjoyed , it is a very nice place just to get away from the everyday grind
1 out of 5
by Dean Naidoo from South Africa

Posted Aug 9, 2014 on Hotels
Will not recommend this hotel to anyone
3 out of 5
by A verified traveler from Key West

Decent place, your safe here

Posted Jul 4, 2014
Pros: It had a very nice view of Lake Victoria
Cons: The staff doesn't seem to understand that this is a hotel and the guest is paying a fee to stay
Location: the hotel says it is 16 miles from the airport, i don't know the exact distance but it is over a one hour drive through terrible traffic to get there.
European and Western travelers have a level of expectation based upon cost and personnel history. This hotel was adequate for the stay but was nothing I would stay at on purpose again.
Comment from Hotel Management
Feb 15, 2016 by Bernadette, Hotel Management
We are sorry for the bad experiences at our place. We are working on it. According to google map we are 41.2 km or 25.6 miles from the Airport. Sorry for the confusion.
5 out of 5
by Kathy from USA

Beautiful hotel in the midst of Kampala chaos

Posted May 26, 2014 on Hotels
Very nice and comfortable with lovely, friendly staff. beautifully landscaped grounds. Breakfast to order, dinner and drinks also available. A lovely respite in the midst of Kampala with its heavy traffic, goats, bicycles, boda-bodas, and the culture shock of this city for an American.
4 out of 5
by Tim from US

Kampala Hotel

Posted May 12, 2014 on Hotels
For a Kampala hotel the New Madagascar was very nice. The staff was friendly and helpful. The food was very good and more than enough. The rooms are average size by Ugandan standards. The hotel was a little farther from the airport than anticipated and with the traffic it made it even more difficult.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 25, 2014 on Hotels
3 out of 5
for Everyone
by A verified traveler

Beautiful location spoiled by poor transportation

Posted Feb 8, 2014
the hotel location is beautiful, the hotel rooms are good and interesting the service was excellent, but the lack of availability of Transportation tax or hotels transport service was non-existent or very poor. The remote location from the city centre makes this all the more difficult for the individual guest. the hotel reception does not accept any credit cards or credit instruments although the reservation is guaranteed by a credit card misleading the guest into thinking that he can use credit cards. The non availability of an ATM requires a guest to go downtown at some distance to pick up money to pay the hotel bill. The lack of transportation to get them down to the ATM makes this challenging. Catch 22