Ratings based on 4 Verified Reviews

4.2 out of 5
4.2 Room cleanliness
5.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Great Friendly Staff and Wonderful Location

Posted Oct 6, 2017
Pros: Location
The staff were attentive and friendly for my short stay. The location was perfect in downtown Kampala. The breakfast was good and standard and the rooms large and comfortable. I didn't notice much noise from outside and the bathroom water was hot and the water pressure was great.
5 out of 5
by Jennifer

Posted Jun 24, 2017 on Hotels
The staff at the Grand Imperial Hotel in Kampala are both professional, kind, and helpful, whether work for housekeeping, in the dining room, reception, or management. I was able to get some R & R after roughing it in the interior, at a very reasonable price, with good food, a comfortable room, space to read and write, and special touches when I asked, like a water kettle for instant coffee in the room.
Comment from Hotel Management
Jul 1, 2017
Thank you for taking time to give us feedback . We appreciate the compliments and look forward to your next stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 20, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Stockholm, Sweden

The hotel is situated centrally in Kampala

Posted Mar 11, 2017
Pros: Staff are friendly and dedicated and I was pleased with the speed with which shortcomings were rectified. The amateur live bands playing in evenings.
Cons: Menu for all meals: breakfast, lunch and dinner. Otherwise what´s on offer is plain, dull and unappetising.
Location: From its central position, it´s very easy to reach all important amenities from the hotel.
Staff are dedicated, prompt in their response and friendly in spite of the difficult working conditions. They make one feel welcome. The menu, especially breakfast needs refreshing and the chef should be more creative. During my 10-day stay we were repeatedly served beans, shallow or deep-fried dry chicken, porridge, potatoes and what would pass for an omelette/scrambled egg. Twice or thrice we were severed "katogo" = boiled matooke with tomatoes/peanut sauce. The toaster broke down on a number of occasions. In my opinion management should do some homework in order to bring the hotel´s menu to an acceptable international standard. Because of its position and being housed in an old building from the 1920s (?) the hotel should benefit from a total renovation with better sound isolation/proofing as well as making it accessible and friendly for the functionally disabled customers. I had to change rooms due to a leakage through the electric wiring system in the bathroom and I was informed that something similar had occurred in another room two days earlier. Hence the urgent need for renovation. Warm water trickles through the taps and it takes ages to have a decent "shower". Make sure you take or buy your own electric adapter as they are scarce although a front desk manager secured one for me on request and she was kind enough to provide me with a miniature mini-bar. Wi-fi is extremely slow and unsecured! Parking space is limited. AC is perfect and a welcome relief.