Ratings based on 4 Verified Reviews

3.0 out of 5
3.5 Room cleanliness
3.2 Service & staff
4.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler

Friendly staff and I felt well looked after

Posted Mar 29, 2017
Really liked the hotel. Room was spacious and kept clean and tidy. Staff very friendly and welcoming. All my needs were well catered for and would book again if I go back to Kampala again. The only negative comment is that I felt the lighting in the restaurant area was too dim.
Comment from Hotel Management
Mar 29, 2017 by J.K, Hotel Management
Thank you for your compliments. We shall work on the lighting in the restaurant.
1 out of 5
by A verified traveler

WARNING -- Hotel double-charged / dodged refund

Posted Feb 28, 2017 on Hotels
When we arrived at the hotel, we were told that they could not find our Hotels.com confirmation email that proved that we had already paid for our room even though I was able to find and show them a confirmation email on my smartphone. They told us that they would need to charge my credit card for the full amount and refund it in the morning or we would not be able to stay there that night. Given how late it was when we checked in, we reluctantly agreed having no other option. We were told that we could receive a cash refund in the morning or have the balance refunded to my card. When I met the office manager the next morning, she tried to refund my card but the machine was putting the money back in the card. Contrary to what the man told us the night before, she would not allow us to receive a cash refund. We were told that the bank would issue us a refund within 1 week at the latest. We were very disappointed, but agreed. One week later, the funds had not shown up in my account so I contacted them again. They told us we needed to contact the bank directly for our refund (very unprofessional.) We contacted the bank and discovered that they had never initiated the refund. Now two weeks later, we are still fighting to get our money back and having to file a police report for the case. It has caused us a great deal of stress, ruined our vacation week and amounted in $428 in charges for one night in this terrible hotel. You have been warned!
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Dear Guest , kindly receive our sincere apologies for the mishap at the hotel front desk at the time of check in and the delayed refund process by our bank. The Staff on duty confused Hotels.com with Booking.Com hence the request for payment , which was a gross error. . We are following up with the Bank to ensure that your refund is credited into your account . We solemnly reiterate our apologies for the above.
3 out of 5
by A verified traveler

Posted Dec 4, 2016 on Hotels
The hotel is not clean. When you walk into the entrance there is no scent of freshness but something stale. It seems to be too big for the management to maintain it.
4 out of 5
for Business Travelers
by A verified traveler from JOHANNESBURG

quiet but somber

Posted Oct 17, 2016
Location: very central close to Parliament golf course and other places of interest
The hotel is very quiet not for children hotel staff are pleasant and helpful very central and easy to get to meetings within Kampala they were renovating so was a little noisy but I gather only for 3-4 days after I left
Comment from Hotel Management
Dec 3, 2016 by JAMES, Hotel Management