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Kampala Serena Hotel

Star Rating
5 out of 5

Information

Reviews

4.8 / 5Exceptional
96 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

What's nearby

  • Popular Location
    Uganda Golf Course
    8 min walk
  • Popular Location
    The Parliament of the Republic of Uganda
    11 min walk
  • Popular Location
    Embassy of France
    17 min walk
  • Airport
    Entebbe (EBB-Entebbe Intl.)
    39 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Deluxe Room

    Room Amenities

    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More details
  • Executive Room

    Room Amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Business Suite

    Room Amenities

    • Sleeps 3
    • 1 Queen Bed
    More details

About this area

Kampala

Located in Kampala, Kampala Serena Hotel is in the city center. Uganda National Museum and Ndere Cultural Centre are cultural highlights, and some of the area's landmarks include The Parliament of the Republic of Uganda and Gaddafi National Mosque.

What's nearby

  • Popular Location
    Uganda Golf Course - 8 min walk
  • Popular Location
    The Parliament of the Republic of Uganda - 11 min walk
  • Popular Location
    Embassy of France - 17 min walk
  • Popular Location
    Embassy of Sweden - 20 min walk
  • Popular Location
    Kibuli Mosque - 5 min drive

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 39 min drive

Restaurants

  • The Pearl Restaurant – Garden-view fine-dining restaurant with a bar offering French cuisine. Serves lunch and dinner on select days.
  • Explorer Italian Bistro – Garden-view restaurant with a bar offering Italian cuisine. Serves lunch and dinner daily.
  • The Lakes Restaurant – Garden-view restaurant offering local and international cuisine. Serves breakfast, brunch and lunch daily. Kids' menu available.
  • Pool Side Restaurant – Poolside restaurant. Serves lunch and dinner daily. Kids' menu available.
  • Champagne Bar – Champagne bar. Serves light fare on select days.

About this property

Kampala Serena Hotel

6 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar. All 152 rooms feature thoughtful touches like pillow menus and slippers, plus free WiFi, free wired Internet, and Smart TVs with satellite channels. Other amenities available to guests include balconies, pillowtop beds, and 24-hour room service.

Awards and affiliations

  • The property is a member of the Leading Hotels of the World.

Policies

Check-in

Check-in available 24 hours
Express check-in

Special check-in instructions

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Check-out

Check-out before 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 373461.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Pool access available from 6:00 AM to 6:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Hotel Kampala
  • Hotel Kampala Serena
  • Hotel Serena Kampala
  • Kampala Hotel
  • Kampala Hotel Serena
  • Kampala Serena
  • Kampala Serena Hotel
  • Serena Hotel Kampala
  • Serena Kampala
  • Serena Kampala Hotel
  • Kampala Serena Hotel Hotel
  • Kampala Serena Hotel Kampala
  • Kampala Serena Hotel Hotel Kampala

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Free valet parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6 AM–10 AM
  • 6 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • 16 meeting rooms
  • Business center
  • Conference center (10290 square feet of space)

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch Smart TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Turndown service

Nearby things to do

Where to eat

  • The Pearl Restaurant – Garden-view fine-dining restaurant with a bar offering French cuisine. Serves lunch and dinner on select days.
  • Explorer Italian Bistro – Garden-view restaurant with a bar offering Italian cuisine. Serves lunch and dinner daily.
  • The Lakes Restaurant – Garden-view restaurant offering local and international cuisine. Serves breakfast, brunch and lunch daily. Kids' menu available.
  • Pool Side Restaurant – Poolside restaurant. Serves lunch and dinner daily. Kids' menu available.
  • Champagne Bar – Champagne bar. Serves light fare on select days.
4.8

Exceptional

5 - Excellent
75
4 - Good
19
3 - Okay
2
2 - Mediocre
0
1 - Poor
0
4.8
Cleanliness
4.7
Service and Staff
4.8
Amenities
4.7
Property condition

5/5 Excellent

Plenty of lush, calm spaces. Great lobby, bar and outdoor areas. Rooms are light and airy. Service with a smile. Would recommend!

Stayed 1 night in Aug 2019

5/5 Excellent

This traveler didn’t leave comments with their review
Stayed 1 night in Aug 2019

5/5 Excellent

This traveler didn’t leave comments with their review
Stayed 4 nights in Jul 2019

5/5 Excellent

Favorite place in Kampala

I have stayed here multiple times. The hotel is very nice and there are multiple good food options. There are also multiple places to go instead of my room where I can work which is nice.

Stayed 4 nights in Jun 2019

5/5 Excellent

This traveler didn’t leave comments with their review
Stayed 18 nights in Jun 2019

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