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Expedia Verified Reviews
Exceptional!
4.8 of 5 guest rating
Room type Options Nightly price Book
Deluxe Room
506 square feet
1 King Bed 2 Twin Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Business Suite
1023 square feet
1 Queen Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Executive Room
560 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Family-friendly hotel with 6 restaurants and full-service spa

Popular property highlights

Breakfast included
Free valet parking
Free WiFi
Outdoor pool
Business center

Location

This family-friendly Kampala hotel is located in the business district, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. Embassy of France and Embassy of Sweden are also within 1 mi (2 km).

Hotel Features

6 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.

Room Amenities

All 152 rooms feature thoughtful touches like pillow menus and slippers, plus free WiFi, free wired Internet, and Smart TVs with satellite channels. Other amenities available to guests include balconies, pillowtop beds, and 24-hour room service.

Languages Spoken

  • English

Show all languages

Kampala Serena Hotel

Kintu Road, Kampala, 256

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Kampala Serena Hotel features an outdoor pool and a health club. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This 5-star property offers access to a business center and limo/town car service. Event facilities measuring 10290 square feet (956 square meters) include a conference center. This Art Deco hotel also offers a children's pool, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Kampala Serena Hotel is a smoke-free property.

  • Express check-in
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Free self parking
  • Free valet parking
  • Limo or Town Car service available
  • Outdoor pool
  • Conference space size (meters) - 956
  • Number of meeting rooms - 16
  • Terrace
  • Luggage storage
  • Hair salon
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Pool umbrellas
  • Total number of rooms - 152
  • Number of floors - 6
  • Airport transportation (surcharge)
  • Number of bars/lounges - 2
  • Full-service spa
  • Free breakfast
  • Conference space
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Year Built - 2003
  • Coffee shop or café
  • Free WiFi
  • Pool sun loungers
  • Steam room
  • Sauna
  • Free wired Internet
  • Babysitting or childcare (surcharge)
  • Health club
  • Smoke-free property
  • Children's pool
  • Spa services on site
  • Number of restaurants - 6
  • Conference space size (feet) - 10290
  • Banquet hall
  • Laundry facilities
  • Wedding services
  • Garden
  • Free newspapers in lobby

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • French

Parking

Free self parking , Free valet parking

Room Amenities

Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, slippers, designer toiletries, and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Egyptian-cotton sheets
  • Minibar
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Phone
  • Turndown service
  • Free bottled water
  • Soap
  • Towels provided
  • Shampoo
  • Linens provided
  • Toilet paper
  • Pillowtop mattress
  • Highchair
  • Pillow menu
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Smart TV
  • In-room safe
  • Number of bathrooms - 1
  • Local maps
  • Free cribs/infant beds
  • Satellite TV service
  • Baby bath
  • Room service (24 hours)
  • Rollaway/extra beds (surcharge)
  • Premium TV channels
  • Free WiFi
  • Bidet
  • Free wired Internet
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Laptop-friendly workspace
  • Rainfall showerhead
  • Free weekday newspaper
  • Premium bedding
  • Slippers
  • Pay movies
  • Separate bathtub and shower
  • Balcony
  • Down comforter

Where to Eat

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.

Champagne Bar - This Champagne bar serves light fare only. Open select days.

Late night fare is available from 24-hour room service.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 373461.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

24-hour check-in

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hotel Kampala
  • Hotel Kampala Serena
  • Hotel Serena Kampala
  • Kampala Hotel
  • Kampala Hotel Serena
  • Kampala Serena
  • Kampala Serena Hotel
  • Serena Hotel Kampala
  • Serena Kampala
  • Serena Kampala Hotel
  • Kampala Serena Hotel Hotel
  • Kampala Serena Hotel Kampala
  • Kampala Serena Hotel Hotel Kampala

We should mention

Pool access available from 6:00 AM to 6:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

  • The property is a member of the Leading Hotels of the World.
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