Ratings based on 48 Verified Reviews

4.8 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

One of the top 10 hotels in Africa

Posted Apr 24, 2017 on Hotels
One of the top 10 hotels in Africa. A colonial oasis in the heart of Kampala.
5 out of 5
by Dale

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
5 out of 5
by Hamida

Beautiful hotel

Posted Dec 27, 2016 on Hotels
My stay was amazing as always. The friendly staff make your stay as comfortable and pleasant as they possibly can
5 out of 5
by Deidrah

Best place to stay

Posted Dec 26, 2016 on Hotels
No complaints. Great check in and room service. Food is delicious.Complimentary fruit, snacks and bottle of wine on arrival. Customer service is impeccable. Will definitely be staying here again.
5 out of 5
by A verified traveler

relaxing hotel in the middle of kampala

Posted Dec 12, 2016 on Hotels
Great hotel, wonderful spa! The Serena has an Elemis spa, one of the only ones on the continent. The therapists were well trained and the treatments extremely well priced. The poo was also a nice oasis in a rather hectic city. The property had 5 different eating areas (similar menus) but decent food and drink.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lives up the reputation of No.1 in Kampala

Posted Sep 4, 2016
Was disappointed with Expedia not taking my instructions seriously that I require everything to be billed to the hotel at the end of the stay, including the hotel nights. To ensure transparency in the room rate at the point of payment with the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from cape Town

Very nice clean and one of the best hotels.

Posted Jul 13, 2016
Pros: large clean rooms and the space in and around the hotel
Cons: all looked good to me
Location: very good location.Kampala is very noisy but when you get in Serena you feel you are in another world...
The hotel is like an oasis you don't feel like going out.so peaceful ,Excellent and friendly staff. Probably the best hotel in Kampala.I sure will return to this hotel..
5 out of 5
by A verified traveler

The best hotel in Kampala

Posted Jul 7, 2016 on Hotels
Great Hotel... Looking forward to coming back soon.
5 out of 5
by Matthew

This traveler left a rating score only Posted Mar 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from harrisburg, PA

Nice hotel, Very helpful staff and concierge.

Posted Jan 31, 2016
Nice hotel, excellent facilities, restaurant food not quite as good as expected.