Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from London

Lake Victoria Serena Aug 2015

Posted Aug 29, 2015
Pros: The staff, the spa, the golf course
Cons: The bar - the measures were on the small size and prices were high.
Location: The location is at the edge of Lake Victoria and Kampala is 20 minutes away. The golf course and marina are both situated together walking distance
This is a superb place to stay for a relaxing holiday. The room was spacious, comfortable and very clean. The staff are friendly and helpful. The restaurant served good food and the overall standaqrd ws excellent. We'll be back one day.
5 out of 5
Recommended
for Everyone
by A verified traveler

vacanza sul lago victoria

Posted Mar 2, 2015
Pros: la posizione il servizio ed il cibo curato e fresco
Location: l'hotel ha una stupenda vista sul lago Victoria ed il clima è stato molto clemente, con bellissime giornate di sole
l'Uganda è una nazione da visitare, popolo gentile ed assenza di delinquenza, parchi molto belli e tanti animali che si lasciano avvicinare; il nilo ed il lago Victoria, le montagne della luna e l'aria che si respira valgono il viaggio; si mangia molto bene ed in particolare nei lodge e negli alberghi della catena Serena il soggiorno è prorpio bello
5 out of 5
Recommended
for Couples
by A verified traveler

Superb Home in Africa

Posted Jan 7, 2015 on Hotels
This hotel was absolutely brilliant. The location was easily accessible and had breath taking view of the lake especially in the mornings or at sun set. The staff was super friendly and forever helpful. This was definitely worth the money and more. Would go back anytime.
5 out of 5
by A verified traveler from PARIS

Hotel charmant près du Lac Victoria

Posted Oct 5, 2014
Pros: La vue sur le lac , la tranquilité, et la piscine
Cons: L'ambiance , les animations , le remplissage
Location: Il n'y a rien à proximité sinon un pauvre petit village sur une route éventrée.Pour aller en ville il faut compter une bonne heure ( trop de trafic )
Très bel hotel avec beaucoup de charme mais malheureusement aucune ambiance ou animation si bien que j'ai demandé à être transférer au Kampala Serena en ville, ce qui m'a été refusé . La route qui mène à cet hotel n'est pas une route mais un terrain de cross . Incompréhensible..... Heureusement qu'il y avait une belle piscine et que j'aime nager . Sinon c'est un hotel pour les conférences uniquement. Donc on ne voit pratiquement personne , d'ailleurs j'étais souvent seul à la piscine. Sur la fin du séjour, j'ai déprimé avec une très forte envie de retourner à Paris . Voilà , résultat je n'y retournerai pas.....
4 out of 5
Recommended
by A verified traveler

Nice stay!

Posted Jun 19, 2014 on Hotels
I very much enjoyed my stay at the hotel. Apart from a very tidious check out process, the stay was perfect.
5 out of 5
Recommended
for Everyone
by richard

business trip kapala / entebbe

Posted Nov 14, 2013
Cons: the access road is bad
The only downside is the 4 km dirt road to get there. OK if you are use to Africa but fresh from overseas it can be a little bit nerve racking
5 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire, UK

The most perfect hotel

Posted Sep 18, 2013
Pros: On the net
Cons: Road to the hotel
Location: A perfect location facing lake Victoria
Our stay at this hotel was perfect, we had best views of lake Victoria, rooms were great, service was wonderful. The only criticism we had was the road to the hotel which we believe will get a resurface soon. If you want a relaxing perfect view stay then this hotel is for you!
5 out of 5
Recommended
by XXX from atlanta, ga

Excellent Hotel / A Few Quibbles

Posted Aug 13, 2013 on Hotels
Hotel is not really close to the airport or anything else. I had a very relaxing stay. Masseuse was very good -- but there needs to be better background music (not a clicking clock or polka) and fragrance. Easy to fix! Pool was fantastic.
5 out of 5
Recommended
for Business Travelers
by Bright from USA

Hidden Gem

Posted Jul 17, 2013 on Hotels
The hotel is a very nice hotel. It's just a little hidden. Overall it is very nice place to stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice, but not organized

Posted Jul 14, 2013
Pros: Executive suite is amazing, pool is nice
Cons: Reception desk training.
Location: There is no signage, so when you turn off the Entebbe Road you are on your own to weave through 10 km of dirt roads thru shanties to find it.
My family had an interesting experience at the Lake Victoria Serena Resort. When we arrived, they claimed a mix up with our room and we waited in the lobby for 45 minutes while they found us a room. After getting into our room, unpacking, showering, a man walked in and said "what the hell are you people doing in my room?" Sure enough, the hotel staff put us in an occupied room. The front desk staff knew what happened before i even had a chance to explain, clearly they werent sure whether the room was occupied and figured they'd stick us in it anyway. The Duty Manager made good though and gave us an upgraded room and bottle of wine for the embarrassment of someone walking in on my wife changing. It is a nice facility. The staff was courteous, but at the end of the day... TIA.