Ratings based on 1,261 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Tokyo

One of the best hotel for me.

Posted Nov 14, 2017
Pros: Facility, cleaness and also comfort is the best hotel for me.
Cons: Indian staffs for receptionist is no good manner.
Location: It is the best location near by Changi AP, down town and also our singpoare office.
In my case, I have always stayed there for one night under business trip.
Comment from Hotel Management
Nov 19, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Tadashi Thank you for your feedback. We are glad you had an enjoyable stay. We have noted your feedback regarding our associates and will address with our team, your comments regarding the service of our staff so that we may be able to provide a more friendly service to all our guests. We hope to be able to welcome you again. Sincerely with best regards Richard Ong General Manager
2 out of 5
by A verified traveler from perth, australia

Great location but outdated

Posted Nov 6, 2017
Check in staff were friendly and lobby area of hotel was up to standard. Took the elevator to room level and once the door opened the corridor smelt musky and old, on the way to the room the carpet had a wet patch. The room was good enough but was located at end of the corridor next to the linen store. Had to call maintenance out to fix the room aircon as this wasn't working, also couldn't get a constant temperature in the shower. Room keeping had cleaned the room but not left any towels. I've stayed in this hotel many years ago and it had gone downhill in that time, I'd just spend 2 nights in the Park Royal in Kuala Lumpur and this hotel was great
Comment from Hotel Management
Nov 13, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Marv Thank you for your feedback. We are glad that you had an enjoyable stay. Please be assured my team and I are looking into the areas that need to be attended to, so that we may provide all our guests with a better stay experience each time they are with us. We hope that the opportunity to welcome you again remains open. Sincerely with best regards Richard Ong General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from West Yorkshire

Nice hotel

Posted Nov 3, 2017
The hotel was clean and staff were welcoming and helpful. The room cleaned every day and fresh bottled water left in rooms. The pool was a lovely area to relax and cool down and the towel service was great! Taxis are readily available at the front of the hotel and prices are good. The taxi to the airport was organised by hotel staff who we’re happy to help. We were treated as we returned for our day trips with polite conversation and ‘a welcome back’ Great experience and stay. One of the friendliest we’ve stayed in Thank you!
Comment from Hotel Management
Nov 19, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Deb Thank you for your compliments. We are delighted you had such a wonderful experience and we certainly love to welcome you again when next you are in Singapore. Sincerely with best regards Richard Ong General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Oct 28, 2017
Professional and helpful staff. Would use them again.
Comment from Hotel Management
Nov 13, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Ron Thank you for your compliments on our associates, such feedback will go a long way in inspiring them. We very much hope to see you again when next you are in Singapore. Sincerely with best regards Richard Ong General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Great for stop over

Posted Oct 14, 2017
This hotel is convenient to the airport restaurants and shops. They provide an excellent pool and facilities for early arriving and late departures. The refurbished Si Chuan Dou Hua has great food. The only negative with the hotel is the cost of breakfast. It is excessive at SD $40 per head.
Comment from Hotel Management
Oct 20, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Craig Syphers General Manager PARKROYAL on Beach Road
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Pros: Location
Cons: Poolside bar
Great hotel in a very good position. Only downside was the limited drinks on offer and early closing at the poolside bar.
Comment from Hotel Management
Sep 22, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Guest, Greetings from PARKROYAL on Beach Road. Thank you sharing your feedback of our hotel on Expedia! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Craig Syphers General Manager PARKROYAL on Beach Road
3 out of 5
Recommended
for Everyone
by A verified traveler from australia

Beautiful pool

Posted Sep 18, 2017
Bed was horrid. So hard and didn't sleep at all. Felt like we were sleeping on the floor. Pool was beautiful. Staff very helpful. Under bed was very thick in dust but otherwise very clean. Room was always cleaned late each day which was annoying and on arrival got into shower after long day travelling and had no towels.
Comment from Hotel Management
Sep 22, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear peta, Greetings from PARKROYAL on Beach Road. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Craig Syphers General Manager PARKROYAL on Beach Road
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Comfortable Hotel

Posted Sep 8, 2017
A very enjoyable stay. Everything worked well and the pool was great.As seems to be the case with Singapore the prices especially for food have increased since our last visit.
Comment from Hotel Management
Sep 12, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear John, Greetings from PARKROYAL on Beach Road. Thank you for the great review of our hotel on Expedia! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Craig Syphers General Manager PARKROYAL on Beach Road
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Great hotel, great location

Posted Aug 30, 2017
Really enjoyed my stay at the Parkroyal on Beach Road. I'd definitely return and stay here
Comment from Hotel Management
Sep 4, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Charles, Greetings from PARKROYAL on Beach Road. Thank you sharing your feedback of our hotel on Expedia! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Craig Syphers General Manager PARKROYAL on Beach Road
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Slightly above average

Posted Aug 28, 2017
I have no complaints about the hotel or the staff. It's definitely worth the money and In an idea spot. 10 minutes from the MRT , Arab street is a block away where you can shop and eat.
Comment from Hotel Management
Aug 30, 2017 by PARKROYAL on Beach Road, Hotel Management
Dear Wayne, Greetings from PARKROYAL on Beach Road. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Craig Syphers General Manager PARKROYAL on Beach Road