Convenient hotel located in the heart of Kamuela
Posted Aug 16, 2016
Traveled to the Big Island due to a death In the family. This hotel is the most convenient for the location. We checked in late...around 8:15 pm which is after hotel staff hours. They posted a sign of contact numbers. Called the first one...no answer. Called the second number...no answer. I left voice messages on both numbers and waited 10 minutes in the dark. I decided to call the numbers again. Called the first one..no answer and left another message. Called the second number and someone picked up. Gave them my name and the person gave me the room number and the door was unlocked and the key was in the nightstand drawer. okay problem solved. Got my room. Went in to a quaint, plain, nothing fancy room. Bathroom tile was cracking away from the bath tub, the must have ran out of bedspreads cause they used a king sized bedspread for a double bed, sheet tucked in on the bed but the blanket was folded away in the entertainment console drawer, dim setting as they only had one night stand lamp to illuminate the entire room. I called the number again as I needed another bath towel and the person said to wait till the morning to get another one. Also, since I didn't do a formal check in, they wanted me to do that first chance I get in the morning. Okay, I went to the office at 8:00 am in the morning when they opened. No one in the office yet as they were closed. I waited around for another 15 minutes and no one showed up to open their office at the specified operating hours. Loser.