Ratings based on 915 Verified Reviews

3.6 out of 5
77% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheap price for that area.

Posted Aug 21, 2017
It was ok to spend one night, but there's no drinking water and the ice maker machine was broken.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice size room

Posted Aug 15, 2017
Pros: Staff were very helpful and attentive to all our needs.
Location: We drove to Zion which was less than an hour. It was OK.
Lots of space and counter tops and had a nice kitchenette. Nice pool. Great breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2017
clean, quiet, courteous. good hot breakfast selection.
2 out of 5
by A verified traveler from Scottsdale, AZ

Horrible Customer Service

Posted Jul 18, 2017
Pros: Location to Zion.
Cons: Complete retraining for office staff on customer service. Remind them that without customers, they have no job - so they better be nice.
Location: The only reason I stayed here was that it's close to our destination: Zion National Park.
When I called to confirm our reservation (because we were going to check in late), the staff was rude - irritable and minimal communication as he looked my information up. He spelled my name wrong, despite my spelling it before he started his search (I am a native English speaker, so not sure why he didn't get it correctly.) When I arrived, the same level of customer service continued - no welcoming in. No eye contact. No query on "how can I help you?" The men just looked at me when I walked in, and it was I who spoke first, asking to check in. From there, they didn't say a word, no eye contact through the 5-7 minute check-in process. Finally, I was given my key - I wasn't told anything more. Not where to find my room, where I could park, not that there'd be a free breakfast in the morning...NOTHING. I had no idea of the free breakfast. Horrible customer service. The bathroom door wouldn't close completely. The shower floor was dirty.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Pros: Location
Cons: If the it had comfortable beds it would make a huge difference.
Location: We stayed here because we went to the North side of the Grand Canyon. It was located on the way to our next destination.
The beds were not comfortable and you could hear through the walls.
4 out of 5
Recommended
for Everyone
by A verified traveler from PHX AZ

Hey!! It's OK!!!

Posted Jun 26, 2017
Pros: Proximity to highway.
Location: Zion National Park and Bryce Canyon are just down the road.
Just what was needed, a comfortable room with a rollaway at no extra charge!!
3 out of 5
by A verified traveler

Posted May 31, 2017
needs to be updated. decent enough to have a rest in between travels.
4 out of 5
by william

This traveler left a rating score only Posted May 23, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Ideal location in within canyon area, good stop during business and/or vacation travel
4 out of 5
by Kayla

Posted May 20, 2017 on Hotels
A musky odor but friendly staff, good breakfast selection and clean bathrooms!