Ratings based on 1,101 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Kingston, Ontario.

Poor signage and walls too thin.

Posted Oct 16, 2017
Pros: Nice looking golf course nearby.
Cons: Better signs.
Location: Golf.
Underground parking signage needs major overhaul. Walls between rooms were not soundproof. Food was overpriced, not hot and not tasty.
5 out of 5
Recommended
for Everyone
by A verified traveler from Belleville

Excellent!!!

Posted Oct 10, 2017
Pros: room and amenities. view was great too
Cons: bar and food service in jazz lounge. very unwelcoming; 1/2 hour to be asked what we would like to drink and 2 hours before food arrived
Location: perfect for what we had planned!
the room was amazing. close to our destinations. Dinner at the jazz lounge was good but service was slow and not welcoming
Comment from Hotel Management
Oct 17, 2017 by Jenna, Hotel Management
Thanks for sharing your feedback. I have passed along your comments with to the Food & Beverage Manager so that she may follow up with her team. We look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2017
We had a lovely time. We will return as we all would like to have more time at the spa.
Comment from Hotel Management
Oct 17, 2017 by Jenna, Hotel Management
Thanks for sharing your comments. We look forward to welcoming you back to the hotel and the spa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great Hotel for Ottawa

Posted Sep 30, 2017
Pros: The facilities and rooms.
Cons: Nothing.
Location: The one downside to the Brookside is location. It is in the western end of Ottawa located in a business park area which makes driving a necessity.
Brookstreet is an excellent hotel. The facilities are modern, clean and well maintained. The gym in particular is spacious and offers virtually every type of exercise equipment. There are indoor and outdoor pools and the indoor one includes a child-friendly, shallow water splash pool. The rooms are very comfortable and there is a restaurant on site. Starbucks is also available on site.
Comment from Hotel Management
Oct 18, 2017 by Jenna, Hotel Management
Hi Jason, Thanks for sharing your feedback on your recent experience with us. We appreciate it! Warmly, Jenna
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable sleep

Posted Sep 13, 2017
The beds and pillows are amazing, we had a wonderful sleep during our stay
Comment from Hotel Management
Oct 18, 2017 by Jenna, Hotel Management
Thanks for sharing your comments!
4 out of 5
Recommended
for Everyone
by A verified traveler from Almonte Ontario

Great hotel and well priced

Posted Sep 5, 2017
I've been to the Brookstreet four or five time. Always enjoyed myself. The staff is helpfull and attentive. Gym, spa, pool, game room and more. A great hotel
Comment from Hotel Management
Oct 18, 2017 by Jenna, Hotel Management
Thanks Jeff!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Excellent ! They upgraded us for free on our wedding night
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay second time around.

Posted Sep 1, 2017
I had a bad experience during my first stay with a fire stairwell door locked as well as noisy neighbours and expensive mandatory indoor parking. My second stay was better with more polite staff and mentally prepared for the parking fee. I recommend this as the best hotel option in the kanata area of ottawa and for government approved travel registry stays.
Comment from Hotel Management
Oct 18, 2017 by Jenna, Hotel Management
Thanks for giving us the second chance to create a better experience for you. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mntreal

Very great Hotel in a pleasant environment

Posted Aug 31, 2017
Cons: THe morning buffet
The only exception goes to the poor quality of the weekly brunch, barely nothing in the cheese plate, the eggs are too cold and the rest in in poor looking quality, and always cold and over cook. Hoping it could be improve as it such a great place to be. Sorry to be not nice but I travel thousand place, and you're not on line with your morning buffet
Comment from Hotel Management
Oct 18, 2017 by Jenna, Hotel Management
Thanks for sharing your comments. I have passed along your feedback to our Food & Beverage Manager so that she may follow up with her team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa ON

Repeat visitor, would go again

Posted Aug 30, 2017
Pros: Customer service is exemplary. Setup of the rooms is very nice. Hotel itself is fairly quiet. Easy to get a good sleep. Lots of room for working.
Cons: Only minor quibbles are that housekeeping does not always observe the 'do not disturb' sign, and the room service menu could use a little more variety
Location: In the heart of Kanata North's tech sector. Hotel itself is close to golf course, has nice outdoor pool. Other entertainment is a few km drive away.
Very good service, good facilities, and the staff was excellent. Shout-out to Sara on the front desk who sent up some complimentary truffles and drinks to my wife and I - above-and-beyond customer care. Will definitely be back!
Comment from Hotel Management
Oct 18, 2017 by Jenna, Hotel Management
Thanks for sharing this feedback on your recent stay with us. I have passed along your comments pertaining to the do not disturb sign to our Styling Manager so that she may follow up with her team. We look forward to welcoming you back soon!