Great hotel, shame about the food
Posted Feb 18, 2016 on Hotels
We stayed at at the Felix 3 years ago and really enjoyed it so we thought we would visit again. The gardens, room, swimming pools and hotel lobby were just as nice and welcoming, the room big, comfortable and clean, although the water did not get hot in the evening in either the bath or shower. The only other let down was the food and service in the restaurants, we dined the first night in the Palm and what a disappointment, I ordered a prawn cocktail and asked for the prawn shells to be removed, 3 times the dish was sent back to the kitchens for the shells to be taken off, the finished result was a dish full of lettuce, 1 olive, 1/4 boiled egg and 2 prawns! My husband had the T-bone steak which was over done with cold mash and 3 soggy vegetables! The next night we dined in the Chinese restaurant and whilst the food was ok the service was terrible in the end my husband had to ask when after 45 minutes our main course had still not arrived. So to sum up, great hotel, great staff especially Norma the Customer Services Officer but terrible restaurants. Also we completed the hotel feedback questionnaire putting down these problems and an accolade to Norma but only received a standard email letter back which did not address any of the issues - very poor!