Ratings based on 147 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice hotel fails to deliver basics that count

Posted Aug 30, 2017
Overall it is a nice hotel. Located in a nice part of the river with great views. And the accomodation and pool are nice. However: on our stay we had some trouble with the very badly isolated rooms. You can hear your neighbors discuss at a normal voice volume. To our dismay we had two neighbours. On one side a quiet couple with great conversation that I overheard from my room! On the other a noisy bunch. The staff was quick to ask the noisy ones to keep it quiet. But still, badly isolated. They have tour organizer (not part of the hotel but staff refers you to them for everything) for sightseeing activities and transportation. That service was very spotty: difficult to meet them, they don't return calls AND most importantly, extremely expensive. The hotel reps at the airport arranged for us to go to the hotel for 7500lkr however once there, they want 10500 to go back to the airport! They quoted me transport to next destination for 15000lkr in a sedan and a local taxi company did it for 11500lkr in a luxury car! Go to the tourist info center in town or call local taxi companies for better service. When I tried to pay for dinner or snacks with cash, instead of charging it to the room, it was problematic. Once a waiter even refused. I had to explain I choose how I pay. At breakfast you need to ask for coffee at least three times before it comes and three more for a refill. The staff at reception were helpful and nice but difficult for them to make up for the rest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful surroindings

Posted Jul 28, 2017
Views overlooking the river. A clean well appointed hotel, welcoming staff, lovely spacious rooms and excellent food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel , all excellent

Posted Jul 6, 2017
We had a great time staying here , loved the hotel , everyone so helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from osaka

Good hotel to stay in Kandy

Posted Jul 3, 2017
The price is reasonable. Staffs are good. Pool for small kids.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 20, 2017
Great hotel and very attentive staff. Helped to organise car transfers, excursions etc. Will come back!
3 out of 5
by Seet Loke

Five star hotel but average only

Posted Jun 10, 2017 on Hotels
The rooms too far away from the reception. Damp smell in the room because the rooms are old but the bath room have refurbished it.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Posted May 4, 2017
Over all the stay was excellent Good facilities View from Hotel is amazing Good cleanliness
3 out of 5
by Nicholas

Average Hotel

Posted Apr 30, 2017 on Hotels
It's average.
4 out of 5
by Sigal

very good stay at Kandy

Posted Apr 14, 2017 on Hotels
enjoyable stay at Kandy area
5 out of 5
by Kevin James

Good hotel

Posted Apr 9, 2017 on Hotels
We enjoyed the stay. The food was great and the service was excellent. Lots of kids running around in the pool. Check in took some time but other than that it was great.